Centres de données cloud

OneLogin, a specialist in providing identity management solutions has been certified for its integration with ServiceNow. This certification implies that OneLogin has completed a series of tests pertaining to integration interoperability, security and performance. It also ensures optimum quality in OneLogin’s integration with ServiceNow. This integration will save a lot in time and money for

While recent reports from various solutions providers in the contact center market have pointed to the growing momentum of organizations looking to the cloud as their next generation means for interacting with customers, a new survey from and the (CCNG) has revealed that the trend is really going to pick up steam. The big news

Many companies today offer the type of customer service they think their customers want. Unfortunately, there is often a huge disconnection between what companies think a customer needs and what customers actually want and need. A smart customer support provider will ask questions when building a system: What are the customer service expectations and preferences

Most customer-facing companies have the goal of improving the customer experience at the top of their list. The problem is, the list is often just on paper and doesn’t coalesce into real practices. Thanks to cloud-based solutions, however, companies of all sizes, but in particular SMBs, are finding functionality and next-generation applications that can help

Interactive Intelligence has announced that it is launching PureCloud, a suite of enterprise-grade cloud-based communication and collaboration applications with an eye toward customer service. “Many of the current cloud-based communications offerings are far from enterprise-grade,” Interactive Intelligence founder and CEO Donald Brown said. “Most of them leave their customers dead in the water if Internet

Unless you are Rip Van Winkle and have been taking an extended snooze, you are extremely aware of the fact that “improving the customer experience” is now a top priority, if not the top one, of C-levels globally. In fact, the fastest growing executive title over the last few years in large enterprises has been

AireSpring, a California-based fully managed voice and cloud provider, stated that its new AireContact is a reliable, cost-effective, end-to-end managed cloud-based contact center solution that can cater to the ever charging requirements of enterprises. With the recent acquisition of simplyCT, AireSpring is said to have extended its software capabilities. And, with the release of the

Since 2001, Atlanta, Ga.-based AVOXI (formerly known as DOW Networks) has been providing voice over IP (VoIP) services to international businesses with target markets that include contact centers and business process outsourcers (BPOs), hotel and resort properties, international tour operators, large enterprises and multinational corporations. In fact, UPS, Deloitte, Hilton and Pfizer are a few

Il y a quelques semaines, Interactive Intelligence, fournisseur de solutions dédiées à l'expérience client, a publié ses résultats financiers du premier trimestre 2014. Comme je l'avais souligné à l'époque, ceux-ci reflétaient ce que j'avais qualifié de “ Cloud Power ”. L'entreprise vient de publier des chiffres plus détaillés illustrant l'ampleur de la croissance de son offre cloud, Interactive Intelligence CaaSSM.

Partout dans le monde, les organisations adoptent de nouvelles stratégies pour recruter des talents. De simples erreurs stratégiques peuvent avoir un impact considérable sur la croissance de l'entreprise et sa réputation. La plupart des entreprises optent aujourd'hui pour des solutions de gestion des talents qui prennent en charge tous les aspects du processus de recrutement.