Cloud Centers

ConnectSolutions announced recently that it was partnering with Enabling Technologies to setup its Meeting Cloud for Microsoft Lync. San Francisco-based ConnectSolutions (CoSo) provides Adobe Connect and . Customers can choose from solutions ranging from turnkey installations that are up and running quickly to more complex systems that have numerous requirements and need more customization. MeetingCloud […]

The lifeblood of insurance companies is handling all types of customer inquiries efficiently and effectively. It is why so much attention by insurers has been paid recently to substantially up-grading/transforming their customer interaction capabilities from handling claims to automating all aspects of what has been a labor intensive workflow environment. U.K.-based personal line of insurance

Indianapolis, IN-based global customer experience software and services company Interactive Intelligence Group released its financial results for the third-quarter of 2014 (Q3) ended September 30, 2014.  The results continue a series of quarters where the company’s focus on the cloud and the role it is playing in overall results continues to dominate the short-term results

In the digital age, customer services are delivered through audio, video, social media and various other channels. Savvy customers demand more from contact centers. Under this backdrop, more and more small and medium businesses are embracing cloud hosted contact center solutions to offer superior customer services. Delivered as platform as a service, these cloud-based solutions

Trapeze artists have to do a fine balancing act; contact centers are no different, as they have to efficiently manage a huge workforce and cater to demanding customers. Aspect Software’s workforce management (WFM) cloud, which comes fully integrated with its omni-channel cloud contact center solution Zipwire, seems just the tool for this. “Aspect’s WFM Cloud

a company offering cloud-based identity assurance products and business applications, has recently announced that it is now a Specialist Member of the BT for Life Sciences partner ecosystem. The two companies have been working together to enable Exostar’s federated identity solutions to ensure life sciences organizations receive seamless, secure access to the BT for Life

Creative Virtual’s conversational platform V-Person enhances customer expereinces with advanced self-service.

Cloud Contact Center solutions provider LiveOps has announced the immediate availability of LiveOps Visual and LiveOps Visual Advantage, powered by Glance Networks, a provider of visual engagement solutions. As LiveOps notes, LiveOps Visual, a standalone co-browsing and screen-sharing solution, and the new LiveOps Visual Advantage, integrated with the Salesforce desktop, blend visual engagement with voice,

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Competition is so stiff that companies have to constantly re-strategize to even remain in the running- let alone getting an edge. Remaining connected to customers, understanding them and anticipating their needs is a large slice of the ever-evolving customer experience pie and Perficient is all set to showcase the much touted Oracle customer experience (CX)