Competition is so stiff that companies have to constantly re-strategize to even remain in the running- let alone getting an edge. Remaining connected to customers, understanding them and anticipating their needs is a large slice of the ever-evolving customer experience pie and Perficient is all set to showcase the much touted Oracle customer experience (CX) offerings at Oracle OpenWorld 2014.
The information technology and management consulting firm believes that understanding the drivers of a great customer experience is ‘key to realizing profitable growth.’ Oracle CX practice is stated to help clients understand the customer experience, perceptions and behaviors throughout the customer life cycle.
“Companies that prioritize the customer experience will generate more profits than their competitors,” observed Alfred Arnaud, general manager, Oracle CX practice at Perficient. Oracle CX utilizes Oracle’s complete, integrated cloud solutions. Implementing customer experience solutions via the cloud enhances speed, efficiency and effectiveness.
Perficient is an Oracle platinum partner and its broad spectrum of solutions and services span the Oracle portfolio. It also partners with organizations to deliver modern customer experience strategies across leading technology platforms and providers and helps clients accelerate growth, solving complex challenges through the implementation of business-driven technology solutions.
Utilizing the Oracle planning and budgeting cloud service, it can help transform financial processes in a company; in addition it also leverages other key Oracle technology solutions that include CX, EPM, ERP, CRM and fusion middleware.
Further, it also provides migration strategies to the Oracle cloud business intelligence platform and has implemented Oracle WebCenter in the Amazon virtual private cloud, enabling clients to deliver their WebCenter-based Web applications. Perficient delivers solutions for major industries like healthcare, financial services and retail.
According to Arnaud, Oracle has amplified the companies’ ability to best address rising customer demands, maintain a customer-centric mindset, and drive mutual economic value.
Perficient has thus continued to demonstrate an innovative approach to the cloud as well as other transformative technologies across industries, including mobile, business intelligence and user experience design.