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Welcome to CloudBPO
Innovative Solutions with Cloud BPO Services
Welcome to Cloud BPO Services, the next generation in call center solutions
with over 20 years of experience. Cloud BPO Services is a global leader in
providing reliable and innovative cloud-based customer services and solutions.
400+
Clients
98%
Retention Rate
100%
Customer Satisfaction
Who we are
While the others rush to provide WFH Solutions
We were always here because we recognize that in today’s constantly changing landscape when it comes to digital Work From Home Solutions Customers expect professional and consistent service, support, and information every time they interact with you. Cloud BPO Services offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle – customer selection, customer acquisition, customer retention, and customer extension.
Digital Solutions
Boost Your Success
Customers expect professional and consistent service, support and information every time they interact with you. Cloud BPO Services offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle – customer selection, customer acquisition, customer retention and customer extension.
Customer Support
We deliver the most comprehensive customer support services on the market with a multilingual staff that is ready to serve your organization and help ensure quality services.
Management Staff
Our professional Staff is trained to provide you with reporting and statistics that allow you to manage your business with confidence and trend analysis that really matter to your day to day operational needs
Agents
Our agents represent over 40 countries and territories that offer the best in breed and best in class quality and service delivery professionals the industry has to offer.
OUR FEATURES AND SERVICES
Services We Can Help You With
Sales support activities
- IT support activities
- Setting appointments
- Pre-sales services
- Customer satisfaction surveys
- Soft collection
- Database management
Customer Service solutions
- Customer Service solutions
- Customer Support Digital Channel
- Information lines
- Inbound sales activities
- Help-desk and support activities
- Click-to-call, click-to-chat solutions
- Complex customer services
Marketing support activities
- Digital Marketing: Social Networks
- Management DM/e-DM campaigns follow up
- Market research
- Support of promotional campaigns
- Database management, consent collection
- Planning and execution of CRM programs
Our Services
Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur.
Sales / Lead Generation
In coordination with your sales objectives, we have the expertise to design, build and manage customer acquisition and sales solutions that enable you to meet and exceed your revenue goals.
Virtual Assistant
Virtual Assistant services allow you to delegate routine jobs, tasks you can’t do, and even things you simply don’t want to do. Assisting you remotely via phone and a computer with Internet access to complete tasks for businesses.
Back Office
We provide a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business.
Technical Services
We provide a broad range of technical support and cloud-based help desk services focused on achieving measurable, total customer satisfaction for your business.
Collection Services
We provide domestic and international collections services for companies across the globe, offering comprehensive solutions for loss mitigation and sharing industry-served best practices