by Lendable on July 5, 2025 at 4:50 pm

About LendableLendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 500 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy liftingAbout the role:We are seeking a Payment Operations Executive to support our day-to-day activities within the Financial Operations team at Lendable. You will work under the direction and supervision of the senior team member responsible for customer payments and across different parts of the finance team, where required.Responsibilities will include:Support the application of payments received onto our platform and ensure correct allocation of funds to customer accounts, and to do this within agreed SLAs.Take ownership of our ticketing system and optimise our response times. Respond to more tickets daily than are raised.Assist with ad hoc weekly, monthly, and quarterly payment functions, such as preparing files for upload into the accounting system and supporting month-end processes.Process and verify transactions, ensuring they are completed accurately and on time.Monitor payment systems to identify and resolve issues, ensuring operational efficiency.Provide support for ad-hoc projects and analyses as required, as well as other support, including filing and administrative assistance.Maintain up-to-date knowledge of industry regulations and compliance requirements related to payments.What do you need to succeed in this role:1-2 years of experience in a payments, finance, or similar role, preferably in a fintech or financial services environment. Accounting or analytical qualifications are preferred but not required.Efficient with a high level of attention to detail and accuracy.Experience managing and optimising payment processes using UK payment rails (such as Faster Payments, BACS, CHAPS) and working with various Payment Service Providers (PSPs) to ensure seamless transaction flows and regulatory compliance.Strong organisational skills are essential, with the ability to prioritise tasks and meet deadlines.Capability to work self-sufficiently to identify and improve inefficiencies in the finance processes.Good communication skills, with the ability to work collaboratively with other members of the finance team and across the wider business.You’ll be energetic, motivated and have a proactive approach with the ability to problem solve.Proficient in Microsoft Excel and G-Suite (including Sheets). Experience using/familiarity with Jira Service Management, Jira ticketing, financial software and databases is a big plus.Life at LendableThe opportunity to scale up one of the world’s most successful fintech companies.Best-in-class compensation, including equity.You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insuranceWe're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in LondonCheck out our blog!

by Peak Support on July 5, 2025 at 4:50 pm

Apply Description   Peak Support is seeking an experienced CRM Platform Specialist to join our dynamic and growing team. As a CRM Specialist, you will be responsible for the administration, maintenance, and optimization of our multi-tenant CRM platforms, ensuring it runs smoothly and efficiently. You will work closely with different departments and clients to understand their needs and provide solutions to meet their requirements.   Responsibilities: Manage and maintain the CRM platforms, including setting up and customizing the platform to meet the needs of different departments Ensure high availability and performance of the platform by performing regular checks and troubleshooting any issues that arise Collaborate with different departments to understand their requirements and provide solutions using CRM native features, along with 3rd party technologies Implement new features and functionalities as needed Ensure data security and privacy by following best practices for data management and implementing necessary security measures Provide training and support to end-users as needed Stay up to date with new CRM releases and industry best practices   Peak Support and our Work-from-Home PLUS model   At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.   We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.   Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.   Requirements   3+ years of experience in a similar role 1-3+ years advanced knowledge of CRM implementation and optimization Strong understanding of CRM platforms such as Zendesk, HubSpot, Intercom, Gladly, Gorgias, Salesforce, Kustomer, etc., and their features is required; Native AI offerings would be a plus Strong understanding of omni-channel solutions such as Zoom CC, Five9, 8x8, Genesys, Avaya, NICE, etc. would be helpful Strong problem-solving and analytical skills Excellent communication and interpersonal skills CRM Platform certifications preferred but not required (Certifications will be achieved once hired) Experience in a BPO or call center a plus Experience with other CRMs and/or omnichannel CX platforms a plus

by Thrivent Financial for Lutherans on July 5, 2025 at 4:50 pm

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution. Work on each unique call from beginning to end to focus on the details needed to find the right solutions and provide a superior call experience. Help people with similar values to your own to make the most of all they've been given. Build rapport with callers of diverse backgrounds to accurately assess the situation and present potentially complex solutions. Quickly navigate multiple systems while engaging callers with clear, concise, and positive language. Focus on quality and first-call resolution while minimizing processing time or after-call work. Work daily with individuals driven by a higher purpose, resonating with Thrivent's promise of helping people achieve financial clarity. Receive dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Participate in monthly coaching sessions, structured career advancement programs, and stretch opportunities. Use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent. Qualifications High school diploma or equivalent experience; post-secondary education is preferred. Annuity experience preferred. Successfully passed the SIE exam, preferred. Successfully complete FINRA Series 6 exams within 90 days of hire/transfer for Annuities product. Experience navigating complex customer interactions from support through to resolution. Ability to welcome change and contribute to continuous improvement in a fast-paced work environment. Requirements Training: 8:00 a.m. – 4:30 p.m. (Central) Monday through Friday for training duration. After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (Central), Monday through Friday. Ability to pass a background check (criminal and financial). Benefits Comprehensive medical, vision, and dental (we care about your health). 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us). 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients). Up to 20 hours of volunteer time off (help the people we serve and the communities we foster). Corporate gift matching up to 3:1 (where you donate, we’ll donate). No nights or weekends! And more!

by Karbon on July 5, 2025 at 6:50 am

About Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them? As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites. Some of your main responsibilities will include: Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts. Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon. Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers. Manage upcoming customer renewals Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers Monitor customer health and usage metrics to work proactively Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR. About you Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time) Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success (Preferable) A subject matter expert in the accountancy software market A strategic thinker who can play-to-win and you are comfortable carrying a target Great relationship building skills Excellent communication & presentation skills Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way Effective project management skills, including ability to manage resources on a cross-functional team Why work at Karbon? Gain global experience across USA, New Zealand, UK, and Canada 4 weeks annual leave plus 5 extra "Karbon Days" off a year Flexible working environment Work with (and learn from) an experienced, high-performing team Be part of a fast-growing company that firmly believes in promoting high performers from within A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback Generous parental leave Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.   At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

by NU National University on July 4, 2025 at 10:50 pm

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides operational and technical support for faculty, staff, and students as it relates to the online learning management system (LMS) and interconnected processes, applications, and websites. Serves as an online learning advisor for the LMS and related applications. Performs a range of services including: Basic to advanced technical and end-user support Online foundation training course facilitation Quality assurance Faculty textbook procurement Open education resource integrations Collaborates with key stakeholders to assess and resolve needs related to online learning and instructional support. Exhibits understanding of cross-functional knowledge between various departments to ensure accuracy of data and related processes. Essential Functions: Reviews, resolves, and responds to inbound/outbound phone calls and emails from faculty and staff regarding operational and technical support requests. Communicates requests or issues requiring advanced support to appropriate stakeholders. Provides advanced student support for the LMS and related applications. Facilitates faculty training sessions on best practices and procedures for teaching in an online learning environment. Conducts quality assurance checks for new courses in development and monthly for courses created during term setup. Maintains a running database of all online master course versions used for term setup and analytics. Creates and delivers course or user activity reports as requested. Reviews and processes faculty desk copy and textbook review requests. Coordinates term setup and provides limited operational and technical support for select National University System Affiliates. Contributes to new digital asset product or enhancement testing, evaluation, and implementation. Qualifications Bachelor’s degree, or equivalent experience Minimum of three (3) years of experience using computers and web-based applications Minimum of one (1) year of experience in higher education or related professional setting Call center experience preferred Requirements Demonstrated Microsoft Excel, Outlook, PowerPoint, SharePoint, and Word experience Microsoft One Drive, Access preferred Experience with a Learning Management System (LMS), IT Service Management or ticketing system (ITSM), Student Information System (SIS), and/or similar Database systems Strong interpersonal skills and the ability to communicate effectively Excellent oral and written communication skills Proficient knowledge of HTML and graphic design programs preferred SQL Developer experience preferred Ability to work as an active team member Ability to excel in a deadline-oriented, dynamic environment Strong organizational skills with ability to track details and meet deadlines Demonstrates concern for and attends to the needs of internal and external customers Benefits Comprehensive well-being benefits for you and your family Competitive pay and benefits packages Development and advancement opportunities Remote-first work perks