In the digital age, customer services are delivered through audio, video, social media and various other channels. Savvy customers demand more from contact centers. Under this backdrop, more and more small and medium businesses are embracing cloud hosted contact center solutions to offer superior customer services. Delivered as platform as a service, these cloud-based solutions let businesses scale up and down according to seasonal needs and save costs. Given the tremendous growth potential of cloud contact center market, Vocalcom, a well known vendor has come up with a new, feature rich cloud contact center platform. Called Vocalcom Cloud, the solution has been specially designed for the small and medium sized businesses.
One of the major benefits of hosted contact center solution is: it helps streamline IT. The feature rich Vocalcom Cloud is highly scalable and as such can support the needs of both large enterprises and small businesses. Features or additional seats can be easily added to support the growth of a company.
Companies can easily add functionality or additional seats as their business grows, or as it cycles through seasonal or situational volume influxes making the solution a highly versatile, low-risk investment.
The platform can be set up quickly and without any additional investments. In fact, the platform allows a call center to be up and running in hours with no setup costs, or capital investment.
In addition to voice, web chat, SMS and email interactions, Vocalcom cloud also incorporates self service features. The software has also been designed to support mobile applications, using mobile API. The software can be used to launch campaign for a variety of channels.
Above all, Vocalcom Cloud is backed by around the clock support.
Because of all these benefits Vocalcom Cloud makes a low risk investment for the small as well big businesses.
It will be worthwhile to mention here that Vocalcom supports some 10 million digital and voice interactions each day. Businesses willing to leverage the benefits of cloud have embraced Vocalcom could to boost their strategies.