Externalisation des centres de contact

March 24, 2015 As excited as everyone gets about actually taking vacation time, the planning and booking of that vacation can be fraught with tension and peril. One of the least-pleasant aspects of it all – making arrangements over the phone – has just taken a giant leap forward. Vacation Roost, which bills themselves as

March 19, 2015 Cloud contact center software leader inContact has just renewed its commitment to an important trade organization, as a continuing sign of its commitment to the industry and a willingness to help others. The Call Center Network Group, known throughout the industry by its acronym CCNG, announced that inContact has renewed its partnership

March 16, 2015 Proving yet again that the cloud is rapidly becoming the better way for the enterprise to conduct business, inContact — the leading provider of cloud contact center software and contact center agent optimization tools – announced that it has landed yet another client for its award-winning cloud contact center solution. In a statement, the

The contact center plays a vital role in meeting extraordinary customer experiences, but it needs to do more.

Plusieurs rapports récents montrent que le dernier défi auquel sont confrontés les centres d'appels consiste à offrir aux appelants une ‘ meilleure expérience client ’ de manière régulière.

Une révolution est en marche dans le secteur des centres d'appels. Ceux qui ne la reconnaissent pas comme telle risquent fort de se retrouver à la traîne.

March 04, 2015 In the call center world, customer satisfaction is about the most important thing that exists these days. Call centers used to be all about getting as many customers on the line as possible but those days appear to be long over. Despite most call centers understanding the need to drive up customer

February 25, 2015 By now most everyone in the enterprise is starting to catch on to the fact that the data you capture from calls and other interactions with your clients has some real value beyond just asking if they’re happy or not.  Once it’s finely chopped and diced, such data can reveal insights that

February 24, 2015 Cloud contact center software provider inContact recently released its full-year and Q4 2014 financial results, revealing its substantial growth in revenue and product bookings. Results of its financial analysis show that inContact has achieved record highs regarding its growth and that overall, as Paul Jarman, the CEO of inContact, puts it, his

February 19, 2015 With much of the nation still suffering through winter’s icy hold, many are thinking about jumping on a jet to head for warmer climes. Naturally, planning such a trip might be wise, to get the best value for your hard-earned money. As such, the last thing anyone needs is a travel call