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Better CS Offers Bright Pattern Next Generation Cloud Contact Center Solution

Bright Pattern, a provider of the next generation of cloud contact center and customer experience management solutions has  Better CS, a Business Process Outsourcer (BPO)  to help retailers mitigate losses from credit card chargebacks. Credit card chargebacks is the reversal of sales. It happens when the credit card company refuses to pay the charges; those charges are charged […]

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Promero Debuts Speech Analytics OnDemand Cloud Solution

Call centers are working hard to constantly improve the quality of service offered to customers, and to enhance their own productivity. Many call centers rely on speech analytics to instantly access and review data from millions of customer engagements, classify cost reduction, as well as optimization opportunities, monitor compliance, and easily uncover the root cause

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Interactive Intelligence Expands Asia Pacific Headquarters

Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility. According to a company official, managing more than 1,000 clients in the region required a new   facility capable of handling the increased manpower and future

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3CLogic’s cloud software platform selected by I Drive Safely

3CLogic, a company that delivers inbound, outbound and blended cloud-based contact center solutions, recently announced that its cloud software platform has been selected by I Drive Safely, an online drivers training firm, to improve operational efficiency and the overall client experience. 3CLogic’s solution, if required, will also be integrated with Verint’s actionable intelligence solution to

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Interactive Intelligence Contact Center Software Integrated with New Version of CallScripter App

One of the more interesting but relatively obscure parts of the contact center solutions industry is that of creating scripts for agents. With so much attention paid to using technology to automate (i.e., reduce cost while increasing performance) things like hiring, training and scheduling agents it can be overlooked that those agents need a great

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3C Contact Services’ Solutions Benefit Existing Client

3C Contact Services, North America’s provider of contact center solutions for small- and medium-sized businesses, recently announced that its solutions have greatly benefitted an existing client in the publishing industry. The officials from 3C Contact Services said the client has improved its customer retention rate by 33 percent as well as customer save rate by

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Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence’s recently concluded INTERACTIONS 2014.

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Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets

With each passing year, the world is becoming a bit more digitized. In this digital age, fast communication and easy sharing have revolutionized the way businesses are done, the way modern nomads juggle between home and work and the way students are taught in the classrooms. Companies like Siemens Convergence Creators (Siemens CVC) are making

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