3C Contact Services, North America’s provider of contact center solutions for small- and medium-sized businesses, recently announced that its solutions have greatly benefitted an existing client in the publishing industry. The officials from 3C Contact Services said the client has improved its customer retention rate by 33 percent as well as customer save rate by 43 percent.
“For competitive reasons, our client has asked to remain confidential,” says Rick Johnson, president of 3C Contact Services. “That said, this leading American publisher is proud of what 3C Contact Services has been able to accomplish since first being tasked with providing first in-class contact center solutions to its growing customer base over the course of the last year.”
3C Contact Services’ customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists who provide excellent service that is delivered consistently in a timely and cost-effective manner.
“One miscalculation can mean losing a once loyal customer, and it’s six to seven times more costly to acquire a new customer than retain an existing one,” Johnson adds. “Left ignored for a five-year period, customer attrition rates could hit 50%.”
In related news, 3C Contact Services announced a new business relationship with Empower Network. 3C Contact Services will be providing Empower Network with a full suite of contact center solutions, including member services, sales support, and customer retention, just to name a few.
Empower Network is an Internet marketing training company that hosts one of the largest online blogging communities and publishing platforms. The company also provides educational training products and services, including video hosting and training and several coaching packages to online marketers and start-up, home-based, and small businesses.