Cloud Centers

NewVoiceMedia recently expanded its leadership team by appointing industry expert Kev Willers as SVP Services. In his new role Willers, who has more than 23 years of IT industry experience, will be responsible for global pre-sales and services. This appointment comes at a time, when NewVoiceMedia, a leading provider of cloud contact center solutions, is […]

Managed Methods has released a new cloud security solution that monitors communications between applications inside the business and those outside. The free solution, Cloud Service Discovery, is aimed at security and IT professionals looking for a quick and comprehensive overview of their network by keeping track of high-risk communications. As the company explained, “It tracks

Really Simple Syndication, or as we call it – RSS, is one of the easiest methods of distributing and curating tons of content, across the Internet. From the reader’s perspective it’s a matter of adding the feed URL to the RSS reader and that’s it. For the publisher who’s using a Content Management System (CMS)

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018.

Adtech Global, a provider of solutions that enhance customer service operations and maximize workforce efficiency, said its Stratx offering now enables users to enjoy the full suite of Verint’s Workforce Optimization solutions in a cloud environment. Adtech Global launched the Stratx solution with just WFO functionality but it is now tweaked to include additional cloud-based

RSS as we all know is one of the oldest and most powerful weapons of mass content distribution for publishers and mass content consumption for readers. Launched back in 1999, RSS has seen a tremendous rise in the past decade. Since the dawn of social media and the boom of email marketing, RSS has been

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world

It is not very often that a technology solution that is poised for general availability can be viewed as likely to raise the competitive stakes in a market. That said, when a company bets big and appears to have already changed the way customers and competitors discuss market evolution, as Willy Loman in Arthur Miller’s

We have some very exciting news for you today; the launch of our very own Full Text RSS Feeds service. This service will fetch the full content from feeds which only provide an excerpt by default. There are no limits on items per feed source and this service has been designed especially to work with