Adtech Global, a provider of solutions that enhance customer service operations and maximize workforce efficiency, said its Stratx offering now enables users to enjoy the full suite of Verint’s Workforce Optimization solutions in a cloud environment.
Adtech Global launched the Stratx solution with just WFO functionality but it is now tweaked to include additional cloud-based versions of speech analytics, text analytics and customer feedback software.
The Stratx solution is also Adtech’s answer to contact centers which demanded self-controlled ACD/PBX and cloud based WFO applications. Stratx ensures that the full Verint WFO operations like servers, hardware, software and services are all managed around the clock from a secure data center and users do not have to spend money on costly servers and software. This also removes extensive management requirements so customers can have the peace of mind knowing that all hardware and software elements are being managed in real-time.
John Bourne, senior vice president of global channels and alliances at Verint remarked, “Through our partner relationships, Verint’s focus is on supporting customer requirements and needs in the terms they choose to deploy – and also in ways to help them simplify operations and reduce expenses. Adtech Global is well versed in our WFO solutions and has been a long-standing Verint partner.”
The Verint WFO suite lets users extract critical information from customer interactions to optimize workforce performance and also delivers the analytics to convert raw data to actionable insights.
Jeremy Powell, vice president of information systems at Adtech Global, added, “Adtech Global’s Stratx communicates seamlessly with your onsite ACD/PBX unlike any other cloud-based contact center solution. This is a significant advancement in the contact center world because it enables customers to save resources, time and money by maintaining their own ACD/PBX, while simultaneously using one of the most advanced solutions around.”
Edited by Stefania Viscusi