Cloud Centers

OneLogin, a specialist in providing identity management solutions has been certified for its integration with ServiceNow. This certification implies that OneLogin has completed a series of tests pertaining to integration interoperability, security and performance. It also ensures optimum quality in OneLogin’s integration with ServiceNow. This integration will save a lot in time and money for […]

While recent reports from various solutions providers in the contact center market have pointed to the growing momentum of organizations looking to the cloud as their next generation means for interacting with customers, a new survey from and the (CCNG) has revealed that the trend is really going to pick up steam. The big news

Many companies today offer the type of customer service they think their customers want. Unfortunately, there is often a huge disconnection between what companies think a customer needs and what customers actually want and need. A smart customer support provider will ask questions when building a system: What are the customer service expectations and preferences

Most customer-facing companies have the goal of improving the customer experience at the top of their list. The problem is, the list is often just on paper and doesn’t coalesce into real practices. Thanks to cloud-based solutions, however, companies of all sizes, but in particular SMBs, are finding functionality and next-generation applications that can help

Interactive Intelligence has announced that it is launching PureCloud, a suite of enterprise-grade cloud-based communication and collaboration applications with an eye toward customer service. “Many of the current cloud-based communications offerings are far from enterprise-grade,” Interactive Intelligence founder and CEO Donald Brown said. “Most of them leave their customers dead in the water if Internet

Unless you are Rip Van Winkle and have been taking an extended snooze, you are extremely aware of the fact that “improving the customer experience” is now a top priority, if not the top one, of C-levels globally. In fact, the fastest growing executive title over the last few years in large enterprises has been

AireSpring, a California-based fully managed voice and cloud provider, stated that its new AireContact is a reliable, cost-effective, end-to-end managed cloud-based contact center solution that can cater to the ever charging requirements of enterprises. With the recent acquisition of simplyCT, AireSpring is said to have extended its software capabilities. And, with the release of the

Since 2001, Atlanta, Ga.-based AVOXI (formerly known as DOW Networks) has been providing voice over IP (VoIP) services to international businesses with target markets that include contact centers and business process outsourcers (BPOs), hotel and resort properties, international tour operators, large enterprises and multinational corporations. In fact, UPS, Deloitte, Hilton and Pfizer are a few

A few weeks ago customer experience solutions provider Interactive Intelligence reported its Q1 2014 financial results, and as noted at that time they reflected what I characterized as “Cloud Power.” The company has now released some granularity on just how powerful the growth of its cloud offering, Interactive Intelligence CaaSSM, has been.

Organizations around the world are adopting new strategies to acquire talent. Simple errors in strategy can cause great impact in business growth and the company’s reputation. Talent management solutions which manage all elements of recruitment process is the strategy adopted by most of the companies today.