AireSpring, a California-based fully managed voice and cloud provider, stated that its new AireContact is a reliable, cost-effective, end-to-end managed cloud-based contact center solution that can cater to the ever charging requirements of enterprises.
With the recent acquisition of simplyCT, AireSpring is said to have extended its software capabilities. And, with the release of the new AireContact, the company has delivered cutting-edge contact center features all hosted in the AireSpring cloud so that it is easier for enterprises to implement newer technologies without having to worry about hardware upgrades and expensive maintenance. Using AireContact companies can also effectively manage in-bound, out-bound, and hosted contact center services across all channels of communications including complete integration with social media platforms.
Daniel Lonstein, chief operating officer at AireSpring commented, “AireContact’s cloud-based contact center solution provides customers fully managed connectivity, end-to-end QoS and support, and SLA guarantees 24x7x365, enabling fully flexible, feature-rich capabilities that deliver consistent voice quality as well as a highly reliable solution for small, medium, and enterprise businesses seeking to improve their customer outreach and support requirements. Our nationwide managed IP network features the largest national footprint and interconnection with dozens of carriers, including AT&T, Verizon, Sprint, CenturyLink, Windstream, XO, and many more.”
AireContact can be accessed through an easy to use user portal called simplyAPPS that serves as an entry point to the solution’s features, applications and customers also have the option to access AireContact from any location at any time.
AireContact also allows customers to communicate with contact center agents using their preferred channel and switch to a different one if necessary. By leveraging the improved calling features combined with the social media platforms and online support, enterprises now have the ability to deploy a solution quickly, efficiently, and more effectively.