3C Contact Services, North America’s provider of contact center solutions for small- and medium-sized businesses, recently announced that its solutions have greatly benefited an existing client in the publishing industry. Officials from 3C Contact Services said the client has improved its customer retention rate by 33 percent and its customer retention rate by 43 percent.
“For competitive reasons, our client has asked to remain confidential,” says Rick Johnson, president of 3C Contact Services. “That said, this leading American publisher is proud of what 3C Contact Services has been able to accomplish since it was first tasked with providing first-class contact center solutions to its growing customer base over the past year.”
3C Contact Services’ customizable solutions enable companies to increase profitability while growing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists who provide excellent service that is delivered consistently, in a timely and cost-effective manner.
“One miscalculation can mean losing a once-loyal customer, and it’s six to seven times more costly to acquire a new customer than to retain an existing one,” Johnson adds. “If left unaddressed for five years, customer attrition rates could reach 50%.”
In related news, 3C Contact Services announced a new business partnership with Empower Network. 3C Contact Services will be providing Empower Network with a full suite of contact center solutions, including member services, sales support, and customer retention, to name just a few.
Empower Network is an Internet marketing training company that hosts one of the largest online blogging communities and publishing platforms. The company also provides educational training products and services—including video hosting and training, as well as several coaching packages—to online marketers, startups, home-based businesses, and small businesses.
