Competition is so fierce that companies have to constantly rethink their strategies just to stay in the game—let alone gain a competitive edge. Staying connected to customers, understanding them, and anticipating their needs are key components of the ever-evolving customer experience, and Perficient is ready to showcase Oracle’s much-touted customer experience (CX) offerings at Oracle OpenWorld 2014.
The information technology and management consulting firm believes that understanding the drivers of a great customer experience is ‘key to achieving profitable growth.’ Oracle’s CX practice is said to help clients understand the customer experience, perceptions, and behaviors throughout the customer lifecycle.
“Companies that prioritize the customer experience will generate more profits than their competitors,” noted Alfred Arnaud, general manager of the Oracle CX practice at Perficient. Oracle CX leverages Oracle’s comprehensive, integrated cloud solutions. Implementing customer experience solutions via the cloud improves speed, efficiency, and effectiveness.
Perficient is an Oracle Platinum Partner, and its wide range of solutions and services covers the entire Oracle portfolio. It also partners with organizations to deliver modern customer experience strategies across leading technology platforms and providers, and helps clients accelerate growth by solving complex challenges through the implementation of business-driven technology solutions.
By utilizing the Oracle Planning and Budgeting Cloud Service, companies can transform their financial processes; in addition, it also leverages other key Oracle technology solutions, including CX, EPM, ERP, CRM, and Fusion Middleware.
Furthermore, it also provides migration strategies to the Oracle Cloud Business Intelligence platform and has implemented Oracle WebCenter in the Amazon Virtual Private Cloud, enabling clients to deliver their WebCenter-based web applications. Perficient delivers solutions for major industries such as healthcare, financial services, and retail.
According to Arnaud, Oracle has enhanced the companies’ ability to best meet rising customer demands, maintain a customer-centric mindset, and drive mutual economic value.
Perficient has thus continued to demonstrate an innovative approach to the cloud as well as other transformative technologies across industries, including mobile, business intelligence, and user experience design.
Edited by
