Technical Support Services
In coordination with your sales objectives, CloudBPO Services has the expertise to design, build and manage customer acquisition and sales solutions that enable you to meet and exceed your revenue goals. We manage these sales associates in both inbound and outbound environments.
No business can survive without a regular flow of new sales leads and customers. However, the constriction of marketing budgets has made the cost of obtaining each lead a vital issue. Even more important is the value each sale brings to the company. A well-managed sales force can be a powerful and efficient tool for customer acquisition. A sample of our program offerings includes:Inbound and outbound sales
- Order taking and fulfillment
- Lead Generation
- Direct Response TV (DRTV) / bureau
- Product information requests
- Subscription renewals
- Database cleaning and updating
- Up-sell and cross-sell programs
- Business-to-business sales solutions
Cloud BPO Services offers tailored Technical Support services for a diverse range of products. We also provide standby overflow services for organizations when anticipated call volumes exceed forecasts. If your organization’s mandate requires a Whistle Blower service, we provide a highly confidential reporting channel to help protect your company against fraud or unethical behaviour.
Cloud BPO Services understands that the increasing dependency on computers and telecommunications for operational support poses the risk that a lengthy loss of these capabilities could seriously affect overall performance. As a result, we have established an infrastructure at a second location to protect against a possible disruption in service. Safeguarding your business against the impacts of a possible service interruption is a matter we take very seriously at our call center.
For businesses it is the ultimate ‘what if’ scenario that we would like to ignore but can’t. What would happen in the event of a disaster? Cloud BPO Services has done more than just think about it. We have taken action; action that is documented in our comprehensive Business
Continuity Plan (BCP) and tested regularly. The objective of our BCP is to minimize client downtime in the event of a disaster and protect against interruptions of all our services. Our commitment to our clients goes beyond the ordinary.