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[Newsletter] Le télétravail : perspectives pour 2024 En savoir plus "
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Bonjour tout le monde ! En savoir plus "
Does anyone know how to get the filename of a UCCX document? Example: DocumentVariable = DOC[ExampleName.xml] How do find out the “DocumentVariable” Filename as a string variable value? i.e. the Filename = “ExampleName.xml” Use case. The Document is a parameter which can be set in the application admin. From the script, I
Comment obtenir le nom de fichier d'un document DOC ? En savoir plus "
Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL queries to gather this information. Queries
Requête SQL UCCX pour les agents actuellement connectés au sein d'une équipe donnée En savoir plus "
Bonjour – J’ai récemment supprimé un CSQ de l’UCCX. Le flux d’appels fonctionne correctement, etc., mais l’ancien CSQ est toujours visible dans Supervisor Desktop et semble figé dans le temps. Tout conseil pour y remédier serait le bienvenu.
Hello all, I’m looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent every time, if the agent is not available queue it
Recherche d'ANI UCCX En savoir plus "
We have a call center that closes early on some holidays so I was in need of adding a time of day check to my holiday check, but I was struggling to find an answer on the internet. I started experimenting with a way to add the time of day check to the holiday check.
Hello everyone, I joined this community because I’m looking for a complete guide to install and integrate AQM with UCCX and CUCM, the AQM topic is new for me and I’m lost with the official documentation. I will appreciate any help you can provide me. Regards Christian Gonzalez
Étapes détaillées de l'installation et de l'intégration d'AQM En savoir plus "
Hey. Im trying to figur out have to format my output from a REST (json) get i UCCX11. the REST call works fine – im getting the output in response: U”{ “requrestSessionId”: “1324fde-3453ed-3423789”, “requestTimestamp”: “2015-11-23 01:01:01”, “requestIscompleted”: true, “requestIsMissingData”; false }” Have do i put the data in variable i
Make REST Call – Get En savoir plus "
Dears, Two of our customers are requesting this functionality (on UCCX 8.5 & 10.5): – A call arrive to an agent through an UCCX script – Agent has to transfer the customer to another agent (e.g wrong skills) – Agent puts the customer on hold – Agent calls a trigger where there is another script
Scripting UCCX – Redirection de l'appelant par l'agent vers un déclencheur En savoir plus "