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Looking for Remote Video Editing Jobs? 10 Companies That Are Hiring Read More »
Does anyone know how to get the filename of a UCCX document? Example: DocumentVariable = DOC[ExampleName.xml] How do find out the “DocumentVariable” Filename as a string variable value? i.e. the Filename = “ExampleName.xml” Use case. The Document is a parameter which can be set in the application admin. From the script, I
How do I get the filename of a DOC file? Read More »
Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL queries to gather this information. Queries
UCCX SQL Query for Agents Currently Logged In on a Specific Team Read More »
Hello – I recently removed a CSQ from UCCX. The call flow works properly, etc., but the old CSQ is still visible in Supervisor Desktop and seems to be frozen in time. Any advice on how to clear this would be appreciated.
CSQ Removed from UCCX 8.5 Stuck in Real-Time Report – Supervisor Desktop Read More »
Hello all, I’m looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent every time, if the agent is not available queue it
We have a call center that closes early on some holidays so I was in need of adding a time of day check to my holiday check, but I was struggling to find an answer on the internet. I started experimenting with a way to add the time of day check to the holiday check.
Simple UCCX holiday check based on the time of day. Read More »
Hello everyone, I joined this community because I’m looking for a complete guide to install and integrate AQM with UCCX and CUCM, the AQM topic is new for me and I’m lost with the official documentation. I will appreciate any help you can provide me. Regards Christian Gonzalez
Detailed Steps for AQM Installation and Integration Read More »
Hey. Im trying to figur out have to format my output from a REST (json) get i UCCX11. the REST call works fine – im getting the output in response: U”{ “requrestSessionId”: “1324fde-3453ed-3423789”, “requestTimestamp”: “2015-11-23 01:01:01”, “requestIscompleted”: true, “requestIsMissingData”; false }” Have do i put the data in variable i
Make a REST Call – Get Read More »
Dears, Two of our customers are requesting this functionality (on UCCX 8.5 & 10.5): – A call arrive to an agent through an UCCX script – Agent has to transfer the customer to another agent (e.g wrong skills) – Agent puts the customer on hold – Agent calls a trigger where there is another script
UCCX Scripting – Agent redirects caller to trigger Read More »