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Does anyone know how to get the filename of a UCCX document?   Example: DocumentVariable = DOC[ExampleName.xml]   How do find out the “DocumentVariable” Filename as a string variable value? i.e. the Filename = “ExampleName.xml”   Use case. The Document is a parameter which can be set in the application admin. From the script, I

Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL queries to gather this information. Queries

Hello – I recently removed a CSQ from UCCX. Call flow works properly etc. but the Old CSQ is still visible in Supervisor Desktop and appears, stuck in time.  Any advise on how to clear this is appreciated.

Hello all, I’m looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent every time, if the agent is not available queue it

Hello everyone, I joined this community because I’m looking for a complete guide to install and integrate AQM with UCCX and CUCM, the AQM topic is new for me and I’m lost with the official documentation.   I will appreciate any help you can provide me.   Regards Christian Gonzalez

Hey.   Im trying to figur out have to format my output from a REST (json) get i UCCX11.   the REST call works fine – im getting the output in response:     U”{ “requrestSessionId”: “1324fde-3453ed-3423789”, “requestTimestamp”: “2015-11-23 01:01:01”, “requestIscompleted”: true, “requestIsMissingData”; false }”   Have do i put the data in variable i

Dears, Two of our customers are requesting this functionality (on UCCX 8.5 & 10.5): – A call arrive to an agent through an UCCX script – Agent has to transfer the customer to another agent (e.g wrong skills) – Agent puts the customer on hold – Agent calls a trigger where there is another script