Outsourcing Leaders, Others Expected at ICUC Confab

September 22, 2015

Contact center luminaries from far and wide are making plans to head to Salt Lake City next week for the 11^th annual InContact User Conference (ICUC). The show, one of the largest in the contact center industry, kicks off Tuesday, Sept. 29, featuring three days chock-full of seminars for everyone.

“This annual event brings together customers, prospects and partners, who will have access to more than 72 breakout workshops and sessions, a full day of technical training, along with a user experience lab,” inContact said in a statement. “The three-day event will explore opportunities for cloud innovation at an unprecedented time of rapid change in the customer service arena.”

The conference will feature presentations by a number of industry insiders, including Sheila McGee-Smith, President and Principal Analyst, at McGee-Smith Analytics; Justin Robbins, Senior Analyst and Community Services Member at ICMI; Sheri Greenhaus, Managing Partner of CRMXchange;  and Chris Lawson, Managing Partner at Lawson Concepts.

“ICUC is our biggest event of the year, where our active, passionate user community comes together to share best practices, learn about our latest innovations and network with our growing ecosystem of cloud partners,” said Paul Jarman, CEO at inContact. “This year’s entire agenda is geared to providing contact center professionals with the tools to create customer journeys that are legendary.”

Jarman’s statement was in reference to this year’s show theme and title, “ICUC 2015: Legendary Journeys Ahead.”

This year’s keynote session will feature noted author and consultant Chip Bell, who will present on “Innovative Service.” Bell has helped many Fortune 100 companies with customer strategies that focus on the needs of today’s customers, who are, as those in the industry know, notoriously selective and outspoken. He is a world-renowned authority on customer loyalty and service innovation.

ICUC 2015 will feature three role-based session tracks and three product-based session tracks, each of which is customized for professionals within the contact center industry, along with the specific product applications. Complete information and registration information about the event can be found HERE.