Network Group Shares Insights for Call Center Leaders

January 29, 2015

CCNG – the Contact Center Network Group — is a member-only Professional Peer Network organization (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders.

Each year CCNG works with members to plan more than 25 half-day events on a regional basis throughout the United States. “Getting experienced customer care management together in a comfortable setting to share their views, issues and solutions is the key to the popularity of these events,” says David Hadobas, president and CEO of CCNG, in a recent statement about the group. “We have over 25 years of running these regional venues … and 2015 is going to be one of the best years in recent memory with so many members wanting to be involved in our events.”

It certainly is shaping up to be just that. CCNG has just announced upcoming March and April Customer Experience and Engagement regional events sponsored by CCNG members. Prominent among the sponsors will be inContact, the cloud contact center software leader.

The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. The CCNG partners sponsoring March and April’s events include inContact, as well as Aspect Software, Intradiem, and VPI, and new partners Vocalcom and Windstream ( – ).

Starting in March will be two regional events hosted by contact center leaders from Aon in Charlotte, NC on the 5^th, and in Cincinnati, OH on the 19th hosted by Fifth Third Bank. The April event hosts include Time Customer Service in Tampa, FL on the 16th; in Phoenix; AZ at Best Western on the 23rd and on the 30th at Kohl’s in Dallas, TX.

“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices,” said Michael Brouillette, Division Manager, Charlotte NC, Allstate Insurance Company. “Thank you, CCNG!”