It is clear that one of the areas where WebRTC will have a huge impact is in accelerating the move of contact centers to the cloud. In fact, one of the facilitators for the move is in the integration of telephony APIs into business processes, and enabling the integration to be easy and cost effective. There is interesting news on this front, with the announcement from BlueLeap, a Gold level member of Oracle PartnerNetwork (OPN) with Specialized status for Oracle Service Cloud, that it has achieved Oracle Validated Integration of the BlueLeap Connector V1.0 with Oracle Service Cloud.
BlueLeap Connector Achieves Oracle Validated Integration with Oracle Service Cloud- Leveraging WebRTC
