It is clear that one of the areas where WebRTC will have a huge impact is in accelerating the migration of contact centers to the cloud. In fact, one of the key factors driving this migration is the integration of telephony APIs into business processes, making that integration easy and cost-effective. There is interesting news on this front: BlueLeap, a Gold-level member of the Oracle PartnerNetwork (OPN) with Specialized status for Oracle Service Cloud, has announced that it has achieved Oracle Validated Integration for the BlueLeap Connector V1.0 with Oracle Service Cloud.
BlueLeap Connector Achieves Oracle Validated Integration with Oracle Service Cloud—Leveraging WebRTC
