Zultys, a Sunnyvale, CA-based provider of unified communications (UC) solutions, has released [the app]. Available for immediate download on the Apple App Store, if you're an Apple iPhone user, you may want to check it out. The reason is that the latest release of Zultys Mobile 4.0 enables iPhone users to access contact center and Visual Voice Mail features from their mobile devices.
“With so many employees constantly on the move, the ability to access high-level unified communications capabilities from a smartphone has become essential when choosing a new office phone system,” said Steve Francis, chief sales and marketing officer at Zultys. “With the new Mobile Communicator 4.0, Zultys improves productivity and makes employees more accessible to contacts both inside and outside the organization, regardless of where they are currently located.”
The good news for contact center administrators and agents is that they are no longer tied to their cubicles. Agents with the app will now be able to make or receive contact center calls from their personal devices. At a time when innovations in routing interactions to the right people at the right time are becoming key to increasing both productivity and the user experience, this is no small feat. This is particularly true when it comes to giving remote and mobile agents the full functionality they have on their desktops.
It is also worth noting that Zultys Mobile 4.0 provides iPhone users with full access to their voicemail, including the ability to view messages. In fact, the Visual Voice Mail feature is designed to make it easy to sort through and listen to incoming messages for both the user’s personal extension and for contact center extensions for agents. Plus, incoming messages can be saved, deleted, or forwarded to another employee along with a personalized introductory message.
When it comes to contact centers, mobile isn't just about working remotely. It's about being available even when you're in the office but not at your desk, and having the full ability to be found and respond. It really all comes down to the app.
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