Cloud Centers

  By TMCnet Special Guest Dave Paulding, Regional Sales Director, UK and Middle East, Interactive Intelligence The top priority for any CFO must be the financial security and viability of the business. They must work to ensure that an organization has the tools to generate or save money, while at the same time investing wisely

One of the more interesting developments over the past year has been that, while much of the news coverage in the cloud contact center industry has focused on organizations of all sizes moving to the cloud, another major trend has been the efforts by all vendors in the industry to ensure they provide

For those of you who visit the Cloud Contact Center Channel often, you’re probably getting used to seeing articles that discuss how WebRTC and SIP work perfectly together, especially for contact centers as they work to become omnichannel-enabled. ”It’s a major trend that will continue to grow in 2015. An example

For those who run contact centers, we all know that the arrival of the holiday season means a veritable tsunami of traffic has come—and will continue to come—your way. It also means there is an increase in the volume of internal contact center communications aimed at better managing workflows to help handle the waves of

The end of the year is typically when many industry awards are announced. In this regard, Interactive Intelligence, host of the Contact Center Solutions Community, is on quite a roll. Not only was the company recently honored by the Indiana Chapter of the Association of Fundraising Professionals with its 2014 Philanthropy Award for

Zultys, a Sunnyvale, CA-based provider of unified communications (UC) solutions, has released . Available for immediate download on the Apple App Store, if you're an Apple iPhone user, you may want to check this out. The reason is that, in its latest release, Zultys Mobile 4.0 will enable iPhone users to access the contact center

The growing need to provide organizations with contact center functionality and UC capabilities across all platforms—including the ability to accommodate the explosive growth in the use of mobile devices by employees, partners, and customers—has sparked intense interest in the cloud-based UC market from both customers and vendors of all types seeking to enhance their capabilities. That is why the announcement that 

The trends are undeniable. Enterprises seeking to enhance their customer experience capabilities are increasingly turning to cloud and hybrid solutions, as features, cost efficiencies, and enhanced security drive the market. In addition, North America continues to offer significant growth opportunities both north and south of the U.S.-Canada border.

Greg Salvato, CEO of TouchPoint One, commented on the latest upgrades, stating: “The adoption of Acuity has gained tremendous momentum in 2014, and customers are beginning to realize the broader scope of how it can be leveraged to better align, equip, and engage contact center employees and partners.”

For those of you who are frequent visitors to the Contact Center Solutions Community, you know that we like to highlight the recognition that community members receive. However, recognition can take many forms, so it doesn't always involve a company receiving an award for providing excellent customer service.