Hello everyone,
I’m looking to write a CCX script that can route calls based on the calling number. For example, if a call from the number 3034117911 comes into the CCX, the script should check the calling number and route that call to a specific resource group or agent every time; if the agent is unavailable, it should place the call in the default queue. I know how to do this for individual calling numbers, but the problem I’m facing is that I have a pool of over 160,000 numbers. What would be the easiest way to accomplish this?