Cloud Centers

ConnectSolutions recently announced that it is partnering with Enabling Technologies to set up its Meeting Cloud for Microsoft Lync. San Francisco-based ConnectSolutions (CoSo) provides Adobe Connect and . Customers can choose from solutions ranging from turnkey installations that are up and running quickly to more complex systems with numerous requirements that need more customization. MeetingCloud

The lifeblood of insurance companies is handling all types of customer inquiries efficiently and effectively. That is why insurers have recently focused so much attention on substantially upgrading and transforming their customer interaction capabilities—from claims processing to automating all aspects of what has traditionally been a labor-intensive workflow environment. U.K.-based personal line of insurance

Interactive Intelligence Group, a global customer experience software and services company based in Indianapolis, IN, released its financial results for the third quarter of 2014 (Q3), which ended on September 30, 2014.  The results mark another quarter in which the company’s focus on the cloud and its contribution to overall performance continue to drive short-term results.

In the digital age, customer service is delivered through audio, video, social media, and various other channels. Savvy customers expect more from contact centers. Against this backdrop, more and more small and medium-sized businesses are adopting cloud-hosted contact center solutions to provide superior customer service. Delivered as a platform-as-a-service model, these cloud-based solutions

Trapeze artists have to perform a delicate balancing act; contact centers are no different, as they must efficiently manage a large workforce and meet the needs of demanding customers. Aspect Software’s workforce management (WFM) cloud, which comes fully integrated with its omni-channel cloud contact center solution Zipwire, seems like just the tool for the job. “Aspect’s WFM Cloud

A company offering cloud-based identity assurance products and business applications has recently announced that it is now a Specialist Member of the BT for Life Sciences partner ecosystem. The two companies have been working together to enable Exostar’s federated identity solutions to ensure that life sciences organizations receive seamless, secure access to BT for Life

Creative Virtual’s conversational platform, V-Person, enhances customer experiences with advanced self-service.

LiveOps, a provider of cloud contact center solutions, has announced the immediate availability of LiveOps Visual and LiveOps Visual Advantage, powered by Glance Networks, a provider of visual engagement solutions. As LiveOps notes, LiveOps Visual—a standalone co-browsing and screen-sharing solution—and the new LiveOps Visual Advantage, integrated with the Salesforce desktop, combine visual engagement with voice,

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Competition is so fierce that companies have to constantly adjust their strategies just to stay in the game—let alone gain a competitive edge. Staying connected to customers, understanding them, and anticipating their needs is a major part of the ever-evolving customer experience, and Perficient is ready to showcase the much-touted Oracle Customer Experience (CX)