In every business, there is always some level of risk. For the owner or business leader, their level of risk tolerance will often determine the decisions made going forward. It will also influence decisions regarding the implementation of new processes, the launch of new initiatives, and the selection of new partners. If the business operates in the call center industry, there are several factors to consider when it comes to risk.
For many, these considerations revolve around the cloud and whether or not it is wise to make the switch. In some cases, decision-makers are concerned about the perceived risks associated with moving to the cloud. As data is transferred to an external server, the assumption is that control is also handed over to a third party and that the company is taking on more risk.
Data breaches are also receiving considerable attention in the news, which makes business leaders nervous when they discuss allowing outside parties into their environment. Any time someone outside the organization accesses the network, there is a risk that the corporate infrastructure could be compromised.
With these considerations in mind, when is the right time to consider the cloud? Does it introduce more risk, or does it offer a way to shift the risk to the provider? When it comes to cost, the latter is definitely true. The opportunity to switch to a pay-per-use pricing model instead of investing significant resources and capital in an in-house system is worth exploring.
This is especially true in a market where the competitive landscape is constantly changing. New vendors are entering the market all the time, and their pricing structures could be enough to steer customers in a new direction. In other words, competitors may be using a cloud-based approach to call center services and can therefore compete aggressively on price.
At the same time, updating, upgrading, and maintaining the system is so much easier when the vendor handles it rather than managing it in-house. If there is an opportunity to shift this responsibility, what’s stopping us from moving forward?
Interactive Intelligence will explore each of these elements and why the cloud poses less risk in an upcoming webinar, How Moving Your Contact Center to the Cloud Eliminates Risk: A New Way to Evaluate Cloud TCO. Scheduled for September 30 at 11:30 a.m. EST, this event will help you explore the real factors at play in the cloud conversation. Don’t miss this opportunity—today.
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