In the past, the CAPEX and OPEX costs associated with opening a contact center made it nearly impossible for small organizations. However, today cloud technology makes it possible to establish a wide range of businesses—including contact centers—without requiring significant capital, as long as the broadband infrastructure needed to deliver the service is available. British Telecom (BT) announced the launch of its cloud-based contact center system in Spain, which can scale from 50 to more than 1,000 seats.
British Telecom Launches Cloud Contact Center Platform in Spain
