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Hi,   In UCCX 10.6.1.10000-39   Applications / Prompt Management I have a directory with special characters that I would like to delete. When I try to delete the directory I get :   Access Denied Unified CCX does not allow special characters because security protocols restrict their use. Click the Back button in the […]

Hi folks,   I tried issuing the call below to a 9.0(2) UCCX with the results shown below as well.   http://<uccx-ip>/adminapi/agentstats   Status 412 <?xml version=”1.0″ encoding=”UTF-8″ standalone=”yes”?><apiErrors><apiError><errorData>IVR_ENHANCED</errorData><errorMessage>Requested resource is not licensed</errorMessage><errorType>NotLicensed</errorType></apiError></apiErrors>.   The UCCX instance currently runs on CCX Enhanced license. Are there other license requirements for this particular API call for UCCX?