October 30, 2014
inContact is known worldwide as a leading provider of cloud-based contact center software and contact center agent optimization tools, and continues to grow in this expanding market.
But the company acknowledges that it could not have reached the heights it has without the collaboration and cooperation of its loyal customers. As such, the company recently honored a number of them with its “Mojo Awards” at ICUC, the inContact User Conference, held this year in Orlando, Fla.
“The inContact philosophy celebrates excellence within our customers’ organizations, and ICUC provides the perfect opportunity to shine the spotlight on those who exemplify an outstanding commitment to superior contact center practices,” the company noted in a press release. “This is why we created the Mojo Awards.”
inContact CEO Paul Jarman was equally effusive in his praise of this year's honorees.
“inContact customers represent a full range of industries, from consumer brands, business services, banking and finance, utilities, and the public sector,” Jarman said in a statement. “Every year at ICUC, inContact customers and partners, along with contact center experts, come together for training and to share case studies, insights, and future trends. The Mojo Award winners are a vital part of the broader inContact community.”
This year's Mojo Award winners were:
Columbia Sportswear, a leading global brand for innovative outdoor apparel, footwear, accessories, and equipment;
CCC Information Services, Inc.., the nation’s leading provider of technology solutions to automotive collision repair shops, parts suppliers, and property and casualty insurance carriers;
Texas Employees' Retirement System, which handles benefits administration for the second most populous state in the U.S.;
GoExcellent, a leading customer experience service provider in Sweden, Finland, Norway, and Denmark;
LG&E and KU Energy LLC: The Louisville Gas and Electric Company and Kentucky Utilities Company are consistently ranked among the best companies for customer service in the United States;
MINDBODY ( – ), the largest cloud software provider in the health, wellness, and beauty industries;
Orange Lake Resorts, a leader in vacation ownership and the parent company of the Holiday Inn Club Vacations brand; and
Universal Orlando Resort, the popular theme parks and on-site themed hotels.
This year's ICUC event drew a record 700 participants, the highest number in the conference's history.
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