October 14, 2015
Those in the contact center industry are fully aware of the importance of providing excellent, high-quality customer service 24/7. But it helps when senior leaders also recognize their contributions. Such recognition can serve as a model for others to follow, while also giving a well-deserved pat on the back to those who go above and beyond.
So it was with some excitement that inContact, a leading provider of cloud contact center software and contact center agent optimization tools, announced the winners of the inContact Mojo Awards, which recognize the leadership and commitment of various organizations to delivering outstanding and memorable customer experiences.
The announcement came in the wake of the inContact User Conference (ICUC) in Salt Lake City earlier this month. The event is an annual gathering of contact center industry professionals from a wide range of industries. Three days of training, sessions on industry best practices, networking, and technology demonstrations culminated in an awards program honoring inContact customers who are setting an outstanding example in the contact center industry.
“We are continually impressed by our customers’ ability to creatively leverage our powerful cloud technology to deliver legendary customer journeys,” said inContact CEO Paul Jarman in announcing the winners. “It is this spirit and drive that the inContact Mojo Awards were designed to celebrate, and we are pleased to recognize outstanding organizations from a variety of industries, including financial services, healthcare, education, retail, fashion, and industrial manufacturing.”
The 2015 winners include:
- 211 LA County, providing access to social services and disaster relief for the country's most populous area.
- Ashland, Inc., a manufacturer of specialty and performance chemicals.
- H-E-B Pharmacy Solutions, a division of one of the nation’s largest independently owned food retailers.
- JustFab, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide.
- Michigan Public Health, a nonprofit institute dedicated to improving community health through collaboration and state-of-the-art practices.
- St. Joseph’s Indian School, an organization dedicated to improving the lives of American Indian youth.
- UMB Bank, which offers a comprehensive suite of banking products and services to businesses and individuals in eight states.
“Our 2015 Mojo Award winners represent true leadership in the contact center industry,” Jarman added. “We are proud of their significant achievements and the example they have set by putting customers at the heart of their businesses.”