by KinderSystems on February 22, 2025 at 10:51 am

What we doKinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.What you’ll do with us:As a Customer Support Specialist with KinderSystems, you will provide high-quality, first-line client service and technical support via telephone, email, chat, and personal interaction. We are looking for candidates that are enthusiastic about caring for our clients. This position requires strong attention to detail and a customer-focused mindset. Our Support Center is open from 7am-1am EST, and we are looking to fill multiple shifts during these times. At this time, we are hiring shifts that start at either 6am central time, or 10:30am central time.  The first four weeks of employment will be in training, which may start between 7am-9am central time.  New hires must be able to be flexible in their work schedule for the first 4 weeks. Responsibilities and Duties:Answering telephone calls, emails, and chats in a fast-paced call center environmentAccurately document and process customer claims in appropriate systemsFollow all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationAppropriately escalate customer issues to managementUtilize knowledge base and training to answer customer questions accuratelyAnswer telephone calls promptly and in a polite and professional mannerTrain end-users on how to use company software products and systemsHelp meet customer Service Level Agreements (SLAs)Attend meetings and training and review all new training material to stay up to date on changesEnsure first call resolution through problems solving and effective call handlingOccasional travel may be required (for conferences or to visit customer sites)Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clientsThis position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions Who you are:Bilingual, including written and verbal communication is preferredExperience working in a support center, preferably SaaSExperience within the childcare industry, preferable experience within a subsidized childcare programExperience with KinderSystems software is a huge plus!Strong interpersonal, writing, and verbal communications skills are essentialExcellent troubleshooting skills are vitalTeamwork is necessaryEducation and experience in customer handling skills are highly desirableExperience with CRMsExperience with Microsoft Word, Outlook, and Excel is requiredThree or more years of on-the-job technical writing, training, or education experience is preferredThe ability to travel locally/nationally for up to a week at a time is required What We OfferThe ability to work from anywhere in the United StatesStarting pay $20/hr, depending on experienceComprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date401(k) retirement plan, with company matchPaid company holidays and generous PTOFriendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families. KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.

by Likha Careers on February 22, 2025 at 2:51 am

Position Type: Experienced - Individual Contributor Employment Type: Full-Time Work Setup & Location:  Fully remote - Philippines Work Schedule: Flexible, Mondays - Fridays Base Salary: Php 40,000 - Php 70,000 Industry: Software Solutions (Blockchain/P2E gaming) About the Job: Join our client's team as a Senior Support Specialist and be the frontline of support for a vibrant community. You’ll be the first point of contact across multiple platforms, ensuring every support request is handled swiftly and accurately. Your role will be essential in maintaining seamless communication and a high level of customer satisfaction. If you're passionate about creating a positive support experience and ready to make an impact. Apply now! Scope & Responsibilities: Triages incoming support requests across channels (e.g. Discord, Telegram, Linear, Slack) and teams within the company.Categorizes support requests based on urgency and nature, and assigns them to appropriate teams or individuals.Tracks and monitors support tickets to ensure timely resolution and adherence to SLAs.Escalates complex issues to senior support staff or relevant departments.Documents common issues and solutions in the knowledge base.Assists in maintaining internal knowledge base articles and FAQs.Identifies recurring issues and provides feedback to improve products, services, and processes.Handles escalated and complex support cases that require in-depth knowledge and expertise.Assists in developing and implementing support processes and procedures.Contributes to the creation and maintenance of support documentation and training materials.Monitors support metrics and identifies areas for improvement.Collaborates with other departments to resolve cross-functional issues.Qualifications: 3+ years of experience in configuring and using support tools and ticketing systems, preferably Intercom (including automating workflows).Proven ability to handle difficult customer interactions and resolve complex issues.Experience in monitoring and reporting on support KPIs and SLAs.Strong ability to identify and implement support process improvements.Excellent communication and interpersonal skills.Customer-centric mindset with empathy.Ability to work independently and as part of a team.Excellent time management, organizational skills, and ability to work under pressure to meet deadlines.Possesses excellent interpersonal and communication skills. Company Profile: Our client operates in the blockchain gaming industry, focusing on play-to-earn games and the virtual asset economy. It is a decentralized autonomous organization (DAO) that invests in and supports gaming assets, allowing players to earn rewards through gameplay and community involvement. About Likha Careers: Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.Let’s create your career together!

by Pearl Health on February 22, 2025 at 12:50 am

Who we are...Pearl Health is powering the future of healthcare. We help primary care providers and organizations to deliver quality healthcare to the patients who need it most, when they need it most — and get rewarded for keeping patients healthy.Our technology, services, and financial tools enable better, more proactive care, decrease total cost of care across patient panels, and optimize performance in value-based care models for Traditional Medicare and Medicare Advantage.We are a team of physicians and public health experts (Stanford, Harvard, Mount Sinai), technologists (athenahealth, Amazon, Meta, Flatiron), healthcare innovators (Centivo, Aledade, Stellar, Arcadia), and experienced risk management professionals (CVS/Aetna, Humana, Oscar) who believe that primary care providers are the key to addressing our healthcare system’s biggest challenges.Since its founding in 2020, Pearl has expanded to partner with thousands of primary care providers in practices and organizations across 44 states. Our investors include Andreessen Horowitz, Viking Global Investors, AlleyCorp, and SV Angel.Who you are...We are seeking a stellar, Southeast-based Customer Success Director, experienced in engaging with physician practices and large health systems who would be eager to help our current customer base succeed in the ACO REACH model, MSSP, and beyond. In this role, you will be responsible for building relationships and driving the performance of Pearl’s Primary Care Provider clients in the Southeast region. This includes enabling fluency in value-based care (VBC) programs, leading client satisfaction activities that define our service model, driving high performance in VBC programs, and securing contract renewals as needed. You will be accountable for developing strategies that enable Pearl to drive superior VBC performance across all small-to-midsize customers, while maintaining Pearl’s best-in-class Net Promoter and CSAT scores.The Customer Success Director will initially serve as an individual contributor, managing a small number of high profile customers in the Southeast before eventually managing all enterprise clients across the region. It’s our hope that eventually this person will own the people management responsibilities for Customer Success Managers who manage all other clients in this region.If you are excited about delivering better outcomes for patients, have deep experience supporting hospital systems in a Customer Success-like function, and are used to working in value-based care arrangements within a technology setting, or have experience you deem to be similar, we’d be excited for you to apply.While this will be a remote position, in-person engagement with customers will be critical and some travel is required (up to 25%).To be successful in this role you will:Cultivate and manage senior-level relationships within large health systems.Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities.Collaborate with the Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop/implement remediation plans.Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.Provide 1:1 and team-wide enablement, coaching, and constructive feedback.Develop strategic narratives in partnership with Customer Marketing to communicate Pearl's value and business updates effectively.Work with CS Operations and Growth teams to drive account expansion and secure contract renewals.Oversee education and deployment of technology tools that support practice transformation.Ensure seamless integration of technology tools into customer workflows.Work across the organization to guarantee successful implementation of critical projects for assigned customers.Proactively resolve issues and create an exceptional experience for providers.Execute flawlessly on tailored onboarding and performance management strategies for small to midsize provider customers.Enhance Pearl's approach to enabling small to midsize providers at scale.Who you are…Bachelor’s degree or equivalent work experience.5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing field.Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company.Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation. HubSpot experience is a plus.Demonstrated experience achieving re-sell and up-sell requirements at scale.Experience preparing and presenting information to clinical and executive level leadership.Track record scaling a team, function, or service capability.Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities.Passionate about improving and optimizing relationships.Excited about helping physicians and impacting Medicare patient outcomes.Willingness to travel for face-to-face meetings.Our ValuesWe are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. We believe all of our colleague’s points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. We welcome candidates from all backgrounds and are committed to a fair hiring process free from discrimination and focused around problem solving, improvement, and mutual empowerment. Compensation and BenefitsThe salary range Pearl Health expects to pay for this position is between $140,000-$175,000 per year.  Full time employees are also eligible for annual discretionary bonus. Where a given candidate falls within that range will depend on a variety of factors, including, but not limited to, the candidate’s relevant skills, experience and location, labor market conditions and participation, if any, in other compensation arrangements.  Pearl Health provides its employees a competitive benefit package - for more information please review our benefits page. Agency SubmissionsWe are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

by Remote Woman on February 21, 2025 at 10:50 pm

About Platform.sh The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers. Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing out-of-the-box capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking. We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock. Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here. Position Summary We’re looking for a Support Manager to lead, mentor, and inspire our Customer Support team within EMEA region. At Platform.sh, we believe that exceptional customer support goes beyond just solving problems - it’s about building relationships, enabling success, and continuously improving the experience for our customers and our team. Reporting to the Senior Manager of Customer Support, you’ll play a key role in creating an environment where your team thrives. You’ll focus on coaching, process optimization, and customer advocacy, ensuring that every interaction leaves a lasting positive impact. What to expect Plan and report activity of the team, ensuring clear processes are established and effectively communicated across teams.  Mentor and train team members, evaluate performance, and implement skill development plans to meet evolving needs. Streamline operations: Develop and maintain support processes, ensuring alignment with broader organizational objectives. Report on team performance and implement action plans to address gaps or challenges. Drive customer success: Set performance standards that align with support goals, oversee high-level customer issues, and ensure effective long-term resolutions. Coordinate escalations to Customer Success and other internal teams to maintain seamless collaboration. Support during critical incidents: Assist the team in managing high-level incidents, ensuring efficient and empathetic communication with customers while resolving complex challenges. What you bring Proven leadership experience: 4+ years of combined experience managing technical or cross-functional teams. Hands-on web development using PHP, Python, Ruby, or Go. Proficiency in Linux system administration. Familiarity of git for version control, and a solid understanding of DNS, TLS, and encryption. Adept at providing clear, empathetic customer support and fostering collaboration within and across teams. Nice to Have Experience with Magento, Symfony, TYPO3, and/or Drupal. Familiarity with CDNs, Varnish, and web caching strategies. Knowledge of IaaS solutions such as AWS, Microsoft Azure, and Google Compute Engine. Understanding of containerization technologies. Experience with nginx, Galera, GlusterFS, and Puppet. Where we hire At Platform.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade! Our culture celebrates flexibility and collaboration, while we have team members in over 30 countries spanning every time zone, we are currently focused on hiring in France, Germany, Spain, and the United Kingdom. To enhance team synergy, we come together (at least) once a year in person, seizing the opportunity to connect, tackle challenges, and foster camaraderie.  How we hire We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.    You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.  45 Minutes with Talent Acquisition  60 Minutes with Hiring Manager (Senior Manager, Support EMEA) 60 Minutes with Team (Cloud Support Engineer, ICs) 45 Minutes with Executive (Senior Director, Customer Support) All roles require background checks. What we offer: 💡 An innovative product you can believe in. We’re sustainably changing the way companies develop and manage their web applications 🏆 We’re voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women 🗣️ Leadership that cares in a flexible, open work environment, where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas 🌎 Global team, rich with culture and diversity 🧳 Annual team gatherings 💆‍♀️ Wellness budget 🧠 Professional development budget 💻 Office equipment budget  👫 Mentorship Program 🩺 Comprehensive health coverage (US, CA, UK, and FR employees only) 🏝 Generous PTO (geographically dependent) 👶 Inclusive parental leave (geographically dependent) 🤝 Tandem – a pool of linguists from around the world willing to help each other learn new languages. 📈 Company stock options (discretionary) You’re welcome here. At Platform.sh, we take pride in our commitment to being an inclusive and diverse workplace. We strive to create an environment built on trust, support, and respect for all individuals. We welcome everyone, regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, education, languages spoken, or veteran status. We encourage you to be yourself, connect with like-minded individuals, and share your passions. If you require accommodation at any stage of our recruitment process, please don't hesitate to reach out to your talent acquisition partner. Your comfort and accessibility are important to us.

by Finquery on February 21, 2025 at 12:51 pm

This role is responsible for getting clients onboarded and adopting the FinQuery application after the purchase order is signed. Implementation Coordinators will walk clients through FinQuery’s on-boarding process, ensure that the project timeline is adhered to, and be a focal point for information flowing to and from the client. As the point of contact during on-boarding, this role is critical in ensuring that clients have a great first impression of our application and can start utilizing it as quickly as possible.What you will be doing:Manage customer-facing project servicesCoordinate with Sales, Professional Services and Customer Success to onboard multiple clients simultaneously accurately and efficientlyEngage with Engineering to resolve issues that arise in implementation and communicate product updates to the clientInitiate, plan and design project timelines based on client specifics and the availability of internal resourcesComply with department standards in accordance with SOC regulations, especially as it relates to confidential document managementSupport development of business cases with the customer team, including solutions estimatesCommunicate project status and milestones to the client in a consistent and effective mannerManage customer relationships as well as the project team and internal expertsCoordinate with Professional Services team to input client data into the application and train clients on how to use the softwareUse Salesforce and Monday to track project milestones and client interactionsProvides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.Ensure client satisfaction and product/service adoptionConduct all business in accordance with FinQuery policies and proceduresAll other duties as assignedWhat experience and skills we need you to have:4-year college degree or equivalent experience1-2 years of client facing experience preferred1-2 years of experience of working with a high growth or SaaS companyStrong written and verbal communication skillsMust have strong organizational skills and be detail oriented.Project management experience preferredDeveloping experience with Salesforce, MS Office, and G-SuiteAbout UsFinQuery is revolutionizing accounting automation and contract management. As the only provider offering a single platform for complete visibility into lease and vendor contracts, we empower organizations with unprecedented control over their top spending categories. Our award-winning AI-driven software helps over 8,000 organizations worldwide minimize risk, boost efficiency, and reduce costs. Join us as we redefine how businesses manage their finances.FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.