by Rentable on September 15, 2025 at 6:50 am

We’re Changing the Rentals Industry We’re a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.’s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates. We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth. While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.  If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you. The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers. You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process, all while being an advocate for our customers. Working closely with our customers, you will gain insight into their unique objectives and challenges, and you’ll craft personalized responses and plans that cater to varying levels of needs from our customers.  You will be responsible for ensuring our customers are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets. Responsibilities: Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform Develop deep, multi-threaded relationships with the decision-makers of your customers Drive spend across your book of business by collaborating with sales and identifying areas of opportunity Responsible for achieving retention targets within your assigned client base Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases Ensure customer data is accurate and up-to-date in our CRM system Conduct regular business reviews with customers to ensure they are achieving their desired outcomes Create and document client success plans for each of your assigned clients Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle Though we are a remote workplace, our teams do travel to meet up several times per year in addition to our annual all-company retreat, Rentapalooza Qualifications: A minimum of 4 years of Customer Success Management  Multifamily experience is required  Proven performance in hitting monthly benchmarks & metrics in previous positions Highly coachable, self-starter, with a growth mindset Demonstrated ability to create great customer experiences Strong communication skills with customers  Ability to navigate complex relationships to accelerate product adoption, expansion, and seek opportunities for growth Ability to problem-solve, be creative, and drive customer retention Self-driven and independent; you thrive without constant supervision A collaborative team player who contributes to the collective success Agility in adapting to new scenarios and learning on the go Why Rentable: 100% remote workplace Competitive Compensation Open Vacation Policy (you take vacation whenever you want) Medical, Dental, and Vision Insurance 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program 401k Program No A**hole policy If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

by Intus on September 15, 2025 at 4:50 am

About Intus CareIntus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. Intus Care empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, Intus Care offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities.Position SummaryThe Client Success Manager plays a pivotal role in ensuring clients achieve long-term success and measurable value from our platform. This role is focused on guiding clients through their product adoption journey, enabling them to maximize impact based on their unique use cases. The ideal candidate is a proactive relationship builder who thrives on helping healthcare organizations succeed through data-driven decision-making.Key ResponsibilitiesOwn the Product Adoption Journey: Lead clients through onboarding, training, and ongoing enablement to ensure successful adoption and long-term engagement with IntusCare products.Drive Value Based on Use Case: Understand each client’s goals and workflows to tailor guidance and support that aligns with their specific needs and desired outcomes.Conduct Health Checks & Usage Reviews: Regularly assess client engagement and product utilization, identifying opportunities for optimization and improvement.Deliver Best Practice Sessions: Share insights, strategies, and industry benchmarks to help clients leverage the platform effectively and stay ahead of evolving care models.Client Advocacy: Serve as the voice of the client internally, providing feedback to product and engineering teams to inform roadmap decisions and service enhancements.Enablement Over Sales: Focus on delivering value and enhancing the client experience rather than upselling; success is measured by client satisfaction, retention, and impact.Qualifications3+ years of experience in client success, account management, or implementation in healthcare or SaaSStrong understanding of healthcare delivery models, especially PACE and Medicare AdvantageExcellent communication and relationship-building skillsAbility to analyze usage data and translate insights into actionable recommendationsExperience with CRM and client success toolPassion for improving healthcare through technology and dataPreferred QualificationsFamiliarity with healthcare analytics platforms and EMR/EHR systemsBackground in public health, healthcare administration, or clinical operationsExperience working in a non-sales, value-focused client success environmentBenefitsCompetitive salary and benefits package including uncapped PTO and health insuranceOpportunity to work with a passionate and innovative teamProfessional development and growth opportunitiesFlexible work environmentCompensation: The salary range for this role is $90K–$110K, plus variable compensation. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.Work location: This is a fully remote role based in the United States.Sponsorship: This position is not eligible for sponsorship.

by 100012 Avigilon USA Corporation on September 14, 2025 at 4:52 pm

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is part of the Customer Support organization, dealing directly with partners and customers to resolve technical issues related to Motorola Solutions Inc (MSI) products. Reporting to a Technical Support Team Lead or Manager Ensures critical customer issues are resolved or escalated effectively Defined success by a strong customer first mentality and systematic troubleshooting approach Opportunity for those who enjoy challenging environments and problem-solving About the Position Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks Research, collaborate, and troubleshoot MSI products over the phone and digital mediums Think outside of the box and come up with creative solutions Lead with empathy, take complete ownership, and show urgency when resolving technical issues Document software, hardware, and network information in a case management system Provide an exceptional customer experience while handling incoming calls, emails, chats, and escalations Prioritize tasks including inbound calls, existing case management, live chats, and email requests Continuously learn new skills, technologies & products, keeping up with MSI’s pace of innovation Qualifications 0-2 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset OR 4-5 years of relevant experience, with additional prior vocational or technical education considered an asset Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+ are beneficial Prior contact center experience in a technical support environment is considered an asset Experience working in environments using the KCS Methodology is considered an asset Requirements Strong problem solving, organizational, and analytical skills Well-developed interpersonal communication (written and oral) skills Ability to multitask and prioritize based on business needs Self-starter who can work independently and collaborate effectively Agile, resourceful learner with strong attention to detail Demonstrates a continuous learning mindset Must be able to obtain background clearance as required by government customer Must be a U.S. citizen with the ability to obtain necessary security clearance Legal authorization to work in the U.S. indefinitely is required Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave And more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

by QbDVision, Inc. on September 14, 2025 at 8:50 am

About The RoleOur Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space.As a Customer Success Manager, you will be responsible for ensuring our customers’ success with QbDVision’s products and services. You will serve as the liaison between QbDVision and key customer stakeholders, foster collaboration and drive strategic initiatives through proactive engagement.What You'll Own Align with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement Promote awareness of the latest innovations QbDVision is releasing in the platform Regularly share best practices both internally and with customers Collaborate with cross-functional account team to drive account growth RequirementsWhat You Need To Succeed 3+ years working in life sciences, software or consulting Strong analytical and problem solving skills Experience working with global pharmaceutical companies Customer-facing consulting experience Managed relationships with executive stakeholders Ability to travel up to 20% Benefits Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs. Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity. Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire. Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time! Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin). Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!

by 1920 Mass General Brigham Medical Group Western Massachusetts, Inc. on September 14, 2025 at 4:51 am

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 70-90 calls per day, per agent. Responsibilities include: Scheduling appointments Answering questions Handling complaints Troubleshooting problems The goal is to ensure that our callers receive timely, efficient, and high-quality service! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. Our Call Center is based out of 370 Merrimack Street in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training for the first few weeks, but there are options for remote work after the successful completion of that probationary period and fully acclimated to the role. Qualifications High School Diploma or Equivalent required Customer Service Experience 1-2 years preferred Call Center Experience 0-1 year preferred Foreign Language Experience 0-1 year preferred Requirements Familiar with telephone etiquette and customer service basics Exceptional customer service, active listening, and verbal and written communication skills Understanding of company products, services, and policies Proficiency with computers, especially with CRM software, and strong typing skills Strong time management and decision making skills Fluency in multiple languages may be desired Benefits At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer: Comprehensive benefits Career advancement opportunities Differentials, premiums and bonuses as applicable Recognition programs designed to celebrate your contributions and support your professional growth