by Calabrio on April 24, 2025 at 2:50 am

Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.We are looking for experienced and dynamic Customer Success Managers (CSMs) who are excited to help shape this new Digital function. This role offers the opportunity to define how we collectively manage and engage with thousands of smaller accounts, ensuring they achieve success and continue to grow with us. As a Digital CSM, you’ll proactively and reactively connect with multiple accounts, leveraging insights and data indicators provided by the Director of Digital Customer Success. You’ll also collaborate closely with the Renewals team, focusing on customer retention and growth. What You’ll Be Doing (Key Responsibilities): Engage proactively with customers based on data-driven insights, scheduled outreach, and reactive needs to enhance product adoption and success. Partner with the Renewals team to ensure customer retention and identify opportunities for expansion. Serve as a trusted advisor, leveraging deep knowledge of our products and the contact center industry to provide impactful recommendations. Help define and refine the role of the Pooled CSM team, contributing ideas and feedback to shape its direction and strategy. Build rapport and deliver results in short-term engagements, addressing customer challenges and guiding them toward achieving their goals. Collaborate with cross-functional teams, including Support, Services, Marketing, and Product, to provide seamless customer experiences. Share customer insights with internal stakeholders to help improve products, processes, and engagement strategies. Success Criteria: Increased customer satisfaction and retention rates. Successful execution of proactive and reactive customer engagements. Effective collaboration with cross-functional teams to drive customer outcomes. A strategic mindset, with a passion for shaping new initiatives and building out best practices for a new team. Proven ability to manage diverse customer portfolios, balancing proactive and reactive engagements. Expertise in driving product adoption, solving customer challenges, and identifying growth opportunities. Familiarity with the contact center industry and its specific needs is a strong plus. Strong communication and interpersonal skills, with the ability to quickly establish trust and credibility across diverse customer personas. Requirements 7+ years of professional experience in Customer Success, Account Management, Support, or Services within the SaaS or contact center industries. Comfortable working with systems like Salesforce, Gainsight, or similar platforms to track and manage customer interactions. BenefitsYou've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: Global team recognized for their passion for innovation. Innovative product culture and project exposure. Training and development from industry-leading experts.  Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.  We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $95,000 annually.  Our Power is Our People, driven by Our Core Values:                  Relentless Innovation: Kick status in the quo.                  Customer Obsessed: Put the customer first. Always.                  Results Matter: Take action that impacts. Every day.                  Ignited by Our Diversity: Invite inspiration from everyone.What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!About Calabrio: Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.Awards & Accolades: Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.  Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. About the companyCalabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!About Calabrio: Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Awards & Accolades: Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws and regulations in the locations where we operate. We celebrate the >40 nationalities of our team members that contribute to our success!

by Omnisend on April 23, 2025 at 8:51 pm

Working at Omnisend is... kind of boring.Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.About the role: The Customer Success Manager role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset. What you’ll do @Omnisend:Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customersProactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accountsOnboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channelsBe proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely mannerProvide best practices to ensure clients are achieving their business goalsRegularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalationKeep merchants up to date on product releases and new featuresContribute feedback to Product/Engineering on platform improvements to enhance customer engagementConduct QBRs, establish quarterly goals for customers and help achieve themDocument troubleshooting and problem resolution stepsWe expect that you’ll bring:1-2 years of customer success-related experienceAn understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions)A proven track record of creative problem-solving for customersFluency in English and Chinese languagesExperience and comfort discussing business and sales topics with clients during renewal or cancelation conversationsExcellent communication skills via chat, phone, video conference, and emailStrong time management skills and feels comfortable working in the office or remotelyAn understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platformsExperience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus!What we offer in return:Gross salary starting from 2800 EUR/month based on experience + commission depending on individual results An unlimited learning budget for self-improvement complying with the best interest of OmnisendWorking methods and best practices inspired by the best tech companies in Silicon ValleySenior colleagues that enable us to have a high-performing, productive environment where your growth will acceleratePrivate health insuranceRemote work possibilitiesUnlimited access to psychotherapyA workstation budgetPersonalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year)Attractive workations and team-led team-building eventsAbout our product:Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required.Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 125,000+ customers prove that wrong every day.

by BOSSCAT on April 23, 2025 at 2:51 pm

About Us: Bosscat is a fast-growing, tech-driven home repair, renovation, and maintenance services platform that’s making homeownership simple, accessible, and enjoyable.  We’re built on a simple but powerful premise: to champion and empower homeowners through innovative solutions – an approach that has allowed us to grow to serve 10 markets and land on the Inc. 5000 list of America’s fastest-growing private companies for three consecutive years.  And, backed by our partnerships with the National Association of Realtors, RE/MAX and The Home Depot, among others, we’re primed to bring these solutions to the 140+ million homeowners and aspiring owners nationwide.  If you’re highly skilled, growth-obsessed, share our values and are ready to play a key role in transforming a trillion-dollar industry, we want to talk!  The Role: Our Customer Care team goes above and beyond our customer’s expectations to make sure they get the utmost in care and service. Our Customer Care Specialists are the face of our company to homeowners and to our broker partners. Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture. We empower homeowners and broker partners with solutions to their home ownership and closing needs. The ideal candidate is 1) first and foremost a team player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for continuous improvement. This role will focus on ensuring excellent service standards and maintaining high customer satisfaction. Job Duties:  To be the first responder of customer inquiries via phone, email, and chat Listen, identify, and assess each customer’s need to offer a solution that empowers them to use our services Create customer relationships with trust, accuracy, and proactive assistance to build a portfolio of customer accounts Provide accurate information and proactive updates coordinating product, operations and field team technology and support Achieve/exceed individual and team customer satisfaction and quality targets Provide attentive and action-based solutions for customer escalations, ensuring high quality responses, follow up and customer satisfaction through resolution Maintain active records and internal coordination of each interaction to ensure timely and accurate follow up Participate in bi-weekly call and text calibration meetings to identify recurring process and training opportunities to implement solutions for continuous improvement Escalate unaddressed process, training and communication needs to ensure continuous improvement and industry leading reputation for the company Continuously assess and offer feedback on procedures, training and policies to ensure growth for the company and customer satisfaction at each point of engagement Live our values of customer-first approach in all communications and actions What you Bring to the Table: Highly tuned and professional communication skills for voice, email and chat Active listening skills and ability to communicate updates and solutions Energetic, positive, and fresh approach to customer inquiries and requests Ability to multitask, prioritize, and manage time effectively Ability to influence stakeholders and coordinate solutions through completion Experience with CRM tools preferred Residential real estate sales experience preferred Associates degree preferred Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences What we Offer: As a Part-Time employee, you are eligible for: Competitive compensation package (Hourly+ Bonus) Company provided laptop, monitor, accessories Remote/Flex Options Fun virtual/in person company events BOSSCAT is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

by Datavant on April 23, 2025 at 12:50 pm

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.  By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Position Highlights: Monday-Friday 8:00am to 4:30pm Location: Remote Full time benefits including medical, dental, vision, 401K, tuition reimbursement Paid time off (including major holidays) You will: Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.  Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes.  Assist with additional work duties or responsibilities as evident or required. Enhanced need for attention to detail for medical records. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. May schedules pick-ups. Assist with training associates in the HIS positions. Generates reports for manager or facility as directed. Must exceed level 1 productivity expectations as outlined at specific site. Participates in project teams and committees to advance operational Strategies and initiatives as needed. Mentor HIS staff for further professional development. Inform senior leadership of issues, opportunities or challenges. Assist throughout the region with training, mentoring and/or coverage as needed. Participate and assist with onboarding activities for new employees. Assist with Quality Assurance tasks as directed by management. Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training. Leads training sessions for timely staff development. Other duties as assigned.   What you will bring to the table:  High School Diploma or GED. Must be 18 years of age or older. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. 1-year Health Information related experience. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in the English language. Detail and quality oriented as it relates to accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast-paced environment. Presentation skills for small group settings. Forward thinking and ability to problem solve. Bonus points if: 2+ year Health Information related experience. Meets and/or exceeds Company’s Productivity Standards. Previous production/metric-based work experience. In-person customer service experience. Ability to build relationships with on-site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship.Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.  

by Equip on April 23, 2025 at 2:51 am

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.About the role Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs. This individual is responsible for ensuring a consistent experience for patients and families as they onboard the platform and begin to access Equip’s specialized care team and resources. The Scheduling Operations Specialist serves as one of the introductory points of contact for each patient and family following admission; they help set expectations in alignment with Equip’s care model, schedule initial intake sessions with the multidisciplinary care team, and answer questions to ensure full understanding and engagement before families embark on the recovery journey. In addition, the Scheduling Operations Specialist supports care collaboration with external providers as needed.ResponsibilitiesRespond in a timely and efficient manner to assigned onboarding tasksDuring onboarding, support the transition of patients from admissions to treatment by scheduling initial intakes with providers, activating each patient or support’s Equip account, and ensuring a positive start to the treatment journeyEducate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery in order to ensure strong patient/family expectations alignmentUpdate and manage provider schedules in line with workflowsCollaborate with provider leads to manage instances of provider out of office coverageFollow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendanceProvide input on workflows to identify opportunities for improvements to improve patient satisfaction with schedulingComplete required documentation within Equip’s digital systems in a timely and accurate mannerAdapt to organizational and/or team needs as requiredDesired Behaviors and SkillsTeam Player: Understands how to effectively keep others informed to reduce friction and accomplish tasks effectively Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiativesFlexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environmentOwnership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned.Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care; customer-first approachCommunication: Strong communication and collaboration skills, as demonstrated by effective written and verbal communication and cross-functional relationship managementReliability: Dependable and can be counted on to deliver on all assigned tasks with limited oversightIntegrity: Honest, ethical, and respectful in all conversations and interactions with team members and customersResults-Oriented: Committed to delivering strong results; open to coaching and constructive feedback when necessary to learn how to more effectively prioritize and achieve individual and team goalsOrganization and Time Management: Strong organizational abilities, including managing assigned tasks, setting priorities, and meeting deadlinesCritical Thinking: Demonstrates ability to question and assess the situation, to recognize ambiguity, to reflect and make informed judgments and decisions with the support of their Manager when neededQualifications Bachelor’s degree in health sciences, business administration, communications or relevant field requiredMinimum of 2 years experience working in a customer/patient success or support role Knowledge of HIPAA policies and proceduresComfort with Technology: Proficient with digital, cloud-based communication and software platforms (Slack, G-suite, Zoom, electronic medical record systems)BenefitsTime Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance.Equip pays for a significant percentage of benefits premiums for individuals and families.Maven, a company paid reproductive and family care benefit for all employees. Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Other BenefitsWork From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. One-time work from home stipend of up to $500.Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.