by Sutherland on May 14, 2025 at 8:51 pm

Company DescriptionSutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.   Job DescriptionWhat we offer:Competitive hourly rate of $15/hourMedical, dental and vision benefitsPaid training & PTOAdvancement opportunities – 80% of our frontline leaders have been promoted from withinMonthly rewards & recognition programsEmployee DiscountsHealth and Wellness programs including a personal trainer dedicated to SutherlandQualificationsAbility to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficientlyStrong communication and active listening skills, as well as the ability to leverage probing questions to resolve issuesStrong attention to detail and the ability to effectively multitaskHigh school diploma or GED; an Associate's degree is a plus.Know your way around a PC with strong keyboard skills and basic MS Office knowledge.Requirements to work from home:Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.A quiet and distraction-free, secure place to work.Additional InformationThis job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.Additional informationAs a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

by PeakMetrics on May 14, 2025 at 8:50 pm

At PeakMetrics, we stand at the forefront of narrative intelligence, harnessing the power of advanced machine learning to safeguard enterprises and government agencies from social media manipulation and narrative attacks. Our platform rapidly sifts through millions of unstructured, cross-channel media datasets, transforming them into actionable insights. By identifying adversarial online messaging, understanding its audience, and providing crucial context such as source credibility, we empower our customers to effectively respond to digital threats.Our team tackled some of today's most intricate media challenges, from crisis management to thwarting state-sponsored disinformation campaigns. Our goal is unwavering: to shield our clients from the risks of social media manipulation and emerging narrative threats by detecting and remediating from harmful online trends.About the RoleWe’re looking for a Customer Experience & Success Manager who is excited to help our customers succeed and feel supported at every step of their journey with PeakMetrics. From onboarding to ongoing engagement, you’ll be a trusted partner to our customers—ensuring they gain value, feel heard, and have a smooth and rewarding experience with our platform.This is not a sales or renewals role—your impact will come from relationship-building, active listening, and thoughtful coordination across teams to ensure each customer feels successful and confident using PeakMetrics.What You’ll DoSupport and guide customers during onboarding to ensure a successful startFoster strong, ongoing relationships through regular check-ins and communicationBe the first point of contact for customer questions and partner across teams to find solutionsCollaborate with Solutions Architects to assist with technical onboarding and product walkthroughsDevelop and maintain helpful guides, resources, and onboarding materialsRelay customer feedback to Product and Engineering teams to shape our roadmapMonitor account health and engage proactively when issues ariseDocument insights and usage patterns to inform internal strategyYou Might Be a Great Fit If You:Have 5–7 years of experience in customer success, experience, implementation, or support rolesAre a clear and empathetic communicator—comfortable working with a range of stakeholdersAre naturally organized, detail-oriented, and proactiveHave a genuine curiosity about technology and how things workThrive in collaborative, cross-functional environmentsHave experience with SaaS platforms, particularly in data or analyticsBring familiarity with secure environments or government-related clients (a plus—not required)We Offer:Remote-first cultureHealth insurance, 401(k),  and other benefitsFlexible work schedule and unlimited time offOpportunities for professional growth and developmentA vibrant and inclusive company culturePeakMetrics is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

by StockX on May 14, 2025 at 6:51 pm

Help empower our global customers to connect to culture through their passions. Why you'll love this role As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you What you will do  Handling all customer service needs and support for our European customers  Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers  Help manage the order fulfilment process  Listen and respond to customer needs and concerns  Research answers or solutions as needed Resolve customer queries and update system accounts accordingly Record details of customer conversations and actions taken Work to improve customer service by monitoring support communications Flexible and willing to support other areas across the business as they come up  About you  Experience of customer service/call center experience  Bilingual in written and verbal French & English High school diploma or equivalent  Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)  Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers Possess situational awareness to identify and escalate matters that require urgent attention  Location: Remote (but must be willing to travel to Eindhoven when required) Working Hours: Variable shifts (some evenings & weekends) About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

by SentinelOne on May 14, 2025 at 2:50 pm

About Us At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. About the Role: As a Customer Experience Intern, you will play an important role in helping our customers succeed by being involved in different projects related to our SentinelOne Customer Portal and the Community – Digital Guided Onboarding, Threat Center, Customer Advocacy, Community Events, and more! We are hiring across our Customer Experience Team where you’ll get exposure into the cybersecurity industry. If you are interested in cybersecurity and enjoy working in a team environment, we’d like to meet you. What will you do? Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions  Collaborate with members of the Customer Experience team to ensure the overall success of our customers; and assist other members of the Customer Success organization Help facilitate content for Community posts, questions, and discussions Participate in Community events, webinars that enhance the user experience Assist in testing different use cases in our Community sandbox environment Review analytics related to our Community, and generate monthly reports for different areas of the portal Provide ongoing support to Community-related items, such as, announcement pages, blog feeds, and more Assist in the creation of one-pagers, data-sheets, videos, for external and internal consumption Ensure that contributed projects meet reasonable expectations in regard to documentation quality, and overall usability and utility   What skills and knowledge should you bring? Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2026 Some exposure to Salesforce Communities Interest in content creation, video editing, and/or content enablement Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity Our Internship Program: Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including: 1:1 mentorship The opportunity to expand your knowledge and work on challenging projects Training and Development opportunities Connections to other recent grads, and employees across the company Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts Fun events! Length of internship: 9-weeks (June 23-August 22, 2025) Interns are expected to work full-time, 40 hours per week. The hourly rate for this role is $25/hr  This U.S. role has a base pay range that will vary based on the location of the candidate.  For some locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting process.  You can also reach out to the recruiter with any questions. Base Salary Range $25—$25 USD SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles. 

by Hightouch on May 13, 2025 at 8:50 pm

About Hightouch Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.  What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital. About The Role  As a Technical Solutions Account Manager in our MENA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond. In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well. What You’ll Do As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices Provide customers with clear proactive technical guidance and expertise across all our products Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level What We're Looking For 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy Excellent project management and communication skills Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.) Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen Ability to collaborate cross functionally with different teams and types of people Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease Proficiency of spoken and written English