by Procore Technologies on April 2, 2025 at 2:50 pm

Company DescriptionJob DescriptionWe’re looking for a Premier Customer Support Representative to provide quality and efficient customer service to our Upmarket customers. In this role, you’ll engage and develop relationships with a portfolio of customers and familiarize yourself with their preferences and business goals. This role is a balance between independent work and close partnership with Customer Success Managers, Account Executives, Implementation Managers, and Technical Support to grow account usage and scale the customer base.The person who fills this role should be interested in growing in the field of Customer Success. This position reports into the Supervisor, Customer Support role and is a part of the broader Support division. We’re looking for someone to join us immediately.What you’ll do:Provide day-to-day customer support and de-escalate issues as needed.Clearly explain complex technical concepts to both users and senior stakeholders.Identify trends in customer behavior and proactively work with the account team to address them.Utilize in-depth product knowledge to resolve product inquiries.Collaborate with the Technical Support team on advanced technical issues and manage customer communication.Drive positive change management by promoting customer adoption of new processes.Advocate for high-ROI feature enhancements and escalate issues that could lead to customer churn.Effectively navigate large organizations with intricate structures.Summarize and share notes on product updates and enhancements that affect the customer base with the internal team.What we’re looking for: 3+ years experience in Customer Success or Customer SupportProven ability to resolve complex customer and product issuesDemonstrated commitment to building customer relationshipsPerceptive and active listening skillsEnjoys problem-solving and can assess situations quicklyHighly collaborative and detail-orientedExceptional follow-throughExperience supporting C-Suite customers (preferred)Experience with CRM tools, such as Salesforce (preferred) QualificationsAdditional InformationBase Pay Range $22 - $31. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.Perks & BenefitsAt Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best. About UsProcore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations. For Los Angeles County (unincorporated) Candidates:Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

by Tenable on April 2, 2025 at 8:51 am

Who is Tenable? Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction. Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization.Your Opportunity:Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives.Lead customers through the onboarding process, creating a seamless and impactful experience that sets the foundation for long-term success.Meet or exceed renewal and expansion targets by fostering customer loyalty and satisfaction through proactive engagement and relationship management.Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs.Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers.Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities.Serve as the primary point of contact for account escalations, managing resolutions to ensure positive customer outcomes.Determine the most effective strategies to engage customers and ensure retention, satisfaction, and successful renewals and expansion.Evaluate and prioritize upsell and cross-sell opportunities, collaborating with internal teams to align with customer goals and timing.Decide on the appropriate actions to address risks and adoption challenges based on customer health metrics, including when to escalate issues.Determine when and how to escalate complex issues or risks to internal stakeholders to ensure timely resolution.What You'll Need:BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.Proven experience working with SaaS (Software as a Service) or subscription-based solutions, including driving adoption and delivering measurable customer outcomes.Strong relationship management skills with the ability to serve as a trusted advisor, uncover customer goals, and align solutions to business objectives.Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.Analytical mindset with experience leveraging customer data and insights to proactively address challenges and improve adoption.Exceptional verbal and written communication skills, with the ability to effectively collaborate cross-functionally and influence internal and external stakeholders.Proficiency with tools such as Salesforce.com and Google Suite, with the ability to quickly adapt to new systems and processes.Strong organizational skills with the ability to prioritize, multitask, and thrive in a fast-paced, revenue-driven environment.Familiarity with customer success methodologies and best practices for driving customer satisfaction, adoption, and retention.Willingness to travel once per year for company events, such as the Sales Kickoff or training sessions.Ability to sit and work at a computer for extended periodsOffice presence in line with Tenable policy - currently 2 days per week in Staines, London.Travel requirements details in the Knowledge, Skills and Experience section#LI-Hybrid#LI-JG1We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

by Datavant on April 2, 2025 at 6:50 am

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.  By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Datavant’s Customer Experience Representative - Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers. What You Will Do... Temporary Full-Time Monday-Friday TBD Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries in a high call volume, fast-paced environment. Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers. Investigate and solve product and service complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process Performs other related duties as assigned What Helps You Stand Out... Excellent communication skills including active listening. Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor. Critical thinking and strong problem-solving skills Proficient computer skills with the ability to learn new software and tools. Proficient in working with ticketing systems Education and Experience: High school diploma, general education degree, or equivalent. 3 or more years of Customer service experience required Experience using Call Center Phone systems like Ring Central 1 or more year of experience in a call center environment. Data entry/Typing skills of 30 WPM   Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:$17.78—$22.74 USDTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship.Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.  

by Bitwarden on April 2, 2025 at 2:50 am

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity. We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.  RESPONSIBILITIES Manage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes. Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment.  Prepare consolidated account statements for resellers and MSPs. Accurately identify and resolve any billing and account errors or issues Assist with other accounting duties and participate in departmental projects to meet business needs WHAT YOU BRING TO BITWARDEN A passion for helping Bitwarden users A strong sense of empathy and the ability to advocate for others Experience with customer service and communicating billing issues with customers and other internal departments Understanding the sensitivity of working with confidential, billing, and accounting information Superb organization, attention to detail, and time management skills Excellent written and verbal communication skills Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly Strong work ethic Experience multitasking in a cross-functional, fast-paced environment Working knowledge of Google G Suite and/or Microsoft Office applications Experience with cloud and/or web-based applications is a plus Experience working with Stripe is a plus Experience in retail or other fast-paced customer facing environments is a plus WHAT TO EXPECT IN THE INTERVIEW PROCESS Screening call with Recruiting Manager Interview with our Senior Manager of Billing Operations Interview with our VP of Customer Success Interview with our Chief Customer Officer A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.    In the United States, the starting base compensation range for this role is $55,000 - $70,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

by Entrepreneur Babes on April 1, 2025 at 8:50 pm

About eCom Babes At eCom Babes, we empower women to take control of their destinies by helping them start and grow their own online businesses. Our mission is to inspire confidence, knowledge, and happiness in every woman we serve through our online educational platform, which has been a leader in the industry for over five years. With a focus on community and support, we have assisted more than 12,000 women in achieving their entrepreneurial dreams. Customer Support Representative Job SummaryWe are looking for a dedicated Customer Support Representative to join our passionate team at eCom Babes. In this fully remote role, you will be the first point of contact for our clients and prospective students, providing exceptional customer experiences while addressing inquiries, concerns, and technical support issues related to our platform and courses. You will work collaboratively with internal teams to ensure a seamless customer journey and contribute to the positive reputation of our brand. The ideal candidate will possess a strong customer service mindset and be eager to make a difference in the lives of our users. Your Key Responsibilities: Respond to customer inquiries via email, chat, and social media in a timely and professional manner Provide information about courses, services, and educational resources available Troubleshoot and resolve technical issues related to our platform Document customer interactions and maintain accurate records Gather customer feedback and relay insights to improve our services Assist with onboarding new customers and guiding them through our offerings Collaborate with the sales and marketing teams to enhance customer satisfaction Requirements Position Requirements: Proven experience in a customer support role, preferably within the online education or eCommerce industries Familiarity with customer service software and tools Strong written and verbal communication skills Empathetic and patient attitude towards customers Ability to work independently and manage your time effectively Excellent problem-solving skills and attention to detail Passionate about helping others and creating a positive customer experience Fluent in English Reliable internet connection and access to a computer for remote work   Please do not contact the company. About the company   At eCom Babes, our mission is to empower women and to help them get more – more life, more money, more happiness. We want to provide women with the skills, knowledge, and confidence to start their own businesses or immediately provide value to another. We want to give them the tools to become the CEO’s of their own lives. To take control of their own destinies and build better, happier lives for themselves.