by RYNO Strategic Solutions LLC on July 25, 2025 at 4:51 pm

Who We AreRYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.Our MissionConnecting people to local businesses that improve the quality of their lives.Our Values We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of PositionWe're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.Position Responsibilities Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts Complete marketing recap reports for clients Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy Communicate via phone/email with clients weekly Assist Senior Client Success Managers with day-to-day tasks for large accounts and strategic partnerships Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts Ensure customer satisfaction and client retention Build strong relationships with both clients and internal stakeholders Requirements1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom Experience with project management software, i.e., Salesforce or ClickUp Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients Strong work ethic and a “do whatever it takes to get the job done” attitude Exceptional customer service and relationship-building skills Ability to solve complex problems and resolve conflicts The total compensation for this salaried nonexempt opportunity includes a salary range of $48,000 to $52,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.BenefitsWe’ve got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including: Remote-first culture with flexible work options Performance based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2,000 annual tuition reimbursement for continued education Wellness stipend to support your health and fitness Monthly data stipend to support your remote work environment Paid vacation and sick time off for work-life balance 10 paid holidays to enjoy throughout the year Paid days for a Cause to give back to your community Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones Inclusion, Diversity, Equity & Access (IDEA) Committee Awesome team merch! About RYNO Strategic Solutions:RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

by Twingate on July 25, 2025 at 10:51 am

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments.Our team puts customers first — from product design to post-deployment support. If you're energised by solving tough technical challenges, delivering delightful customer experiences, and working across a diverse technology stack, we'd love to meet you.RoleAre you the type of person who can't stop looking for a solution once a mystery has been put in front of you? Are you exceptionally curious, taking pleasure in learning new things, and putting that knowledge to work? Are you obsessed with the customer experience? If so, you'll love working with Twingate's technology and our customers.Twingate is at the cutting edge of zero trust networking technology, which means that you'll get to work with a wide range of technologies, platforms, and customer scenarios. Our customers use Twingate with everything from on-prem services to ephemeral containers in public cloud environments. Every day is different, but the commonality is that our customers depend on us to get their work done every day, and you'll be a crucial part of that success story as you work with our customers, engineering, product management, and our customer-facing teams.As a Level I Technical Support Engineer, you'll play a critical role in supporting customers ranging from nimble startups to global enterprises. You'll resolve Tier 1 and Tier 2 technical issues, contribute to internal knowledge sharing, and work cross-functionally to represent the voice of the customer. Your customer service skills will shine as you work with our customers to reach exceptional outcomes and provide an uncommonly delightful customer experience.CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOMResponsibilitiesServe as the primary point of contact for inbound support requests via email, and portal, routing to the correct teams as required.Diagnose and troubleshoot technical issues related to Twingate deployments across multiple environments (e.g., Windows, macOS, Linux, iOS, Android).Collaborate with senior support engineers to resolve complex or sensitive cases.Document findings, fixes, and known issues in our knowledge base.Escalate product or infrastructure issues to Engineering with detailed reproduction steps and logs.Provide feedback to Product, Engineering, and Docs teams to improve customer experience.Qualifications1–2 years in a technical support, IT, or help desk role, ideally supporting infrastructure or security products.Familiarity with TCP/IP networking fundamentals (DNS, VPN, firewalls, NAT).Exposure to modern SaaS tools, cloud platforms (AWS, GCP, Azure), and identity providers (Okta, Google Workspace, Azure AD).Strong written and verbal communication skills — you can explain technical concepts clearly and patiently.Organised, curious, and eager to grow — you’re not afraid to say “I don’t know, but I’ll find out”.Comfortable working in a fully remote environment with teammates across time zones.Desired SkillsPrior experience supporting remote access or security tools (VPN, ZTNA, SASE, etc.).Scripting knowledge (e.g., Bash, PowerShell, Python) to aid in troubleshooting.Familiarity with logs, packet captures, and debugging tools.Experience with ticketing and support platforms (e.g., Zendesk, Intercom, Jira).Experience supporting mutliple platforms (macOS, Windows, Linux, iOS and Android).Comfortable interacting with technical end users, IT admins, and non-technical stakeholders alike.Not sure if you tick every box? That’s okay.At Twingate, we care more about your potential, your perspective, and your enthusiasm for what we’re building than a perfect checklist match. We believe the best teams are made up of people from all kinds of backgrounds, with different experiences and ways of thinking.So if you’re excited about our mission to provide exceptional customer experiences and make secure access simple, but you’re unsure if you’re the exact fit—reach out anyway. We’re here to solve big problems together, and great ideas can come from anywhere.Benefits & PerksVirtual-first working model coupled with in-person eventsBenefits - Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100%Basic Life, AD&D and disability insuranceFlexible Spending AccountsHealthcare, Dependent Care and Commuter Health Savings AccountFlexible Paid Time OffPaid Holidays, Sick Leave, Paid Parental Leave, Maternity LeaveRetirementWellness - family and parenting support, remote physical therapy, mental health support, and moreWhat We ValueHigh Agency: We own the problem and don’t think in silos. “Not my job” is not an acceptable excuse if something is not working. Figure out what’s wrong and take initiative to solve the problem. Speak up. Company success is everyone’s job.Deliver Customer Value: Company success follows customer success (not the other way around). Everything we do starts and ends with delivering value to our customers.Continuous Improvement: Making small improvements consistently is preferred to aiming for big leaps. We embrace that we may not get it right the first time, so we learn by doing, making mistakes, and course correcting constantly. 1% better every day is how we accomplish great things over time.Go Find Out: We seek a deeper understanding beyond the surface, and get our hands dirty with ground truth data (no matter the seniority). We know anecdotes can be more powerful than aggregate stats because they can reveal hidden truths. Always be learning.Startup DNA: We operate at a higher clock speed and believe small committed teams can make the impossible possible. We embrace that great results only come with great effort, and we lift each other to achieve more than we could achieve alone.

by Jacuzzi Group on July 25, 2025 at 10:51 am

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers, and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.Jacuzzi Bath Remodel of Arizona is Currently Hiring a Customer Care SupervisorWe are seeking a dedicated Customer Care Supervisor who is passionate about providing exceptional service and fostering a positive team environment. The ideal candidate will have experience in customer service management, strong leadership skills, and the ability to motivate and guide a team to achieve their goals. Join us as we continue to drive excellence in customer satisfaction and operational efficiency.Responsibilities Oversee daily operations of the customer care team to ensure high standards of service and engagement. Train, mentor, and develop customer care representatives to enhance their skills and performance. Monitor team performance and provide constructive feedback to promote growth and improvement. Monitor the quality of customer calls to ensure consistent service excellence and adherence to company standards. Address and resolve customer concerns and inquiries in a timely and efficient manner. Accountable for achieving Key Performance Indicators (KPIs) Oversee and manage the call queue Collaborate with other departments to ensure streamlined communication and processes. Hours/PayFull-time Monday - Friday (2nd shift / 11:00 am -8:00 pm AZ Time). ** Must be open to working Saturdays. Salary $55,000.00+ a year. Based on experienceRequirements Proven experience in customer service management or supervisory role. Strong leadership and team-building skills. Excellent communication and interpersonal abilities. Ability to analyze performance metrics and develop strategies for improvement. High attention to detail and problem-solving skills. Construction or home improvement experience (preferred). Benefits Health insurance Dental insurance Life insurance Vision insurance 401(k) with matching program Paid vacation and holidays About the companyJacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more.With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.

by Cocoon on July 25, 2025 at 10:51 am

🚀 Build the future of employee leave We’re bringing much needed simplicity to the complex world of employee leave. Today, the process is baffling: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet. Our mission is to empower every working person to take care of the important things in life when it matters most — removing all of the friction that exists today for both employees and employers — and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum. Excited about taking the most frustrating processes companies and employees face and making it surprisingly delightful? We'd love to work with you.💪🏽 What will you do?As a Customer Success Manager at Cocoon, you’ll own the long-term success of our customers. You’ll partner with HR, Benefits, and Finance leaders to drive measurable value, secure renewals, and unlock growth through strategic cross-sell and upsell opportunities. You’ll also help them deliver a leave experience that’s thoughtful, compliant, and scalable. You’ll guide customers through key moments from implementation to renewals and expansion to becoming a trusted advisor and strategic partner every step of the way. Own the customer relationship post-sale: Build strong, consultative partnerships with a portfolio of accounts, becoming their go-to person for all things leave-related from onboarding through renewal. Drive expansion and upsells: Proactively identify opportunities for cross-functional adoption (e.g. new teams, geographies, or policies) Deliver measurable value: Use data and product insights to show ROI, surface impact, and guide renewal and expansion conversations. Advocate for customers internally: Share feedback with Product, Operations, Support, and Sales teams to improve our offering and anticipate customer needs. Lead strategic renewals: Prepare for and lead renewal conversations grounded in value delivered, usage insights, and future opportunities. Identify expansion opportunities: Spot ways Cocoon can support additional teams, policies, or workflows and partner with Sales when it’s time to grow. Build for scale: Help evolve the CS playbook, including lifecycle frameworks, success plans, and expansion workflows. ⚡️ You'd be a great fit if you are: Revenue-minded and strategic: You can spot commercial opportunities, understand buying signals, and love working cross-functionally to drive growth. A business savvy relationship builder: You’re comfortable engaging with everyone from Benefits Managers to CFOs to Cocoon’s internal stakeholders and know how to align Cocoon’s value with business goals. An excellent communicator: You bring clarity, empathy, and confidence to every customer conversation both written and verbal and are comfortable navigating conflict with calm and professionalism, even in highly escalated situations. Customer-first: You’re passionate about advocating for your customers and helping them solve real, high-impact problems. Strategic and proactive: You think ahead, plan touchpoints thoughtfully, and bring ideas to customers before they ask. Detail-oriented and dependable: You track moving pieces and follow through because your customers trust you to stay on top of what matters. Curious and growth-minded: You’re excited to learn the intricacies of leave laws, insurance coordination, and the employer/employee experience. Bonus If You Have: Experience in HR tech, benefits platforms, or B2B SaaS. A background working with high-growth or early-stage teams. A background in identifying and executing on cross-sell and upsell opportunities. Familiarity with building out playbooks or contributing to cross-functional process development. 🎁 Some benefits you can expect as a part of the Cocoon team: Competitive salary and equity Medical, dental, and vision insurance coverage Unlimited vacation and sick time Professional development budget and commuter benefits Office setup and wellness stipends 6-8 weeks of disability leave for birthing parents and 12 weeks of bonding for birthing and non-birthing 4 weeks of flexible, paid compassionate leave Flexible work schedule Daily in-office lunches The salary for this role is $119,000.At Cocoon, we believe that diversity, equity, inclusion, and belonging (DEIB) serve as the foundation for a successful team, product, and community. We’re committed to building a company where everyone can bring their authentic selves to work and be set up for success. Creating a diverse, equitable, and inclusive workforce requires ongoing effort and attention. We are committed to cultivating space for feedback and expanding our understanding of DEIB as our community grows.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on February 1, 2024.Please see the independent bias audit report covering our use of Covey here.

by Spectrum Vascular on July 25, 2025 at 10:51 am

    Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Global Customer Experience Analyst will be primarily responsible for monitoring the company’s Electronic Data Information (EDI) automatic order fulfillment system; including receiving, verifying and processing electronically submitted data to ensure timely processing of customer data. Additional responsibilites include isupporting our  Direct and Distributer partners, ensuring accurate and timely order processing, and helping resolve inquiries with care and professionalism. Reporting directly to the Customer Experience Manager, this role is crucial in ensuring our customers receive concierge level service and fostering positive relationships that reflect Spectrum Vascular's commitment to quality and service.  Role Responsibilities  Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations.   Communicate specific customer master updates and changes to Commercial Operations, as needed to support EDI efficiency.  Service our EDI customers by providing relevant key customer information, as requested and needed.  Assist with maintaining an accurate and current EDI Product Catalog, adding new product releases, as well as, removing discontinued items.  Responsible for assisting with the creation of accurate EDI rules used to support order efficiency.   Participate in group sessions to brainstorm methods to enhance EDI service levels  Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.  Responsibilities include manually allocating customer purchase orders and managing customer collections on a weekly, bi-monthly and monthly basis.   Address customer complaints or concerns, ensuring proper investigation and resolution.  Ability to understand and answer complex questions as it pertains to International Trade Compliance.   Provide data and reporting support to the Customer Experience Manager and other internal stakeholders.  Offer innovative ideas to improve the customer experience and streamline internal processes.    Role Competencies:  Excellent interpersonal and communication skills, both oral and written.  Sharp attention to detail and ability to multitask.  Customer-focused and collaborative team player.  Self-motivated and adaptable to changing priorities.  Proactive in identifying opportunities to improve service and processes.  Role Requirements  Bachelor's level degree, or equivalent professional work experience (medical device or healthcare industry experience is a plus).  At least 5 years of EDI experience within the GHX platform.   Proficient in Microsoft Office; ERP system experience strongly preferred.  Strong communication, organizational, and problem-solving skills. Ability to work independently and thrive in a fast-paced environment  Spectrum Vascular is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Spectrum Vascular does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.