by Tandem Bank on September 4, 2025 at 4:50 pm

Job Title: Arrears & Litigation Executive (Later Arrears)Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.  Salary: £34,000 - £37,000.  Location: Remote with occasional travel into your local office.  At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Arrears Executive ready to make an impact, we've got a space with your name on it!  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and later arrears for secured motor and mortgage loans and litigation whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    We are Tandem - Where impact meets innovation  Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banking apps, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role focused on managing later arrears cases for motor finance and mortgages, ensuring that the fair treatment of customers is embedded within the Operations team, and consistently delivering fair customer outcomes. The successful candidate will be required to have strong litigation experience on secured loans, including experience with motor finance repossessions, with a proven ability to manage complex cases, make sound decisions, prepare court documentation, and identify the most appropriate exit strategies for each case. The purpose of the role is to support the Operations Leaders by handling customers in financial difficulty and arrears, while also achieving departmental service levels. The role involves upholding company standards and complying with all relevant Company and regulatory obligations, including adherence to FCA rules (such as FCA MCOB and CONC). Your Impact: Building a greener tomorrow.   As an Arrears & Litigation Executive (Later Arrears) at Tandem, you will be responsible for: Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   Knowledge and practical application of late arrears and litigation practices.  Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  Keep up to date with all Company/regulatory changes particularly those which affect own business area.  Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    It would be great, but not essential if you have:  Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  Demonstrable experience of working accounts in mortgage and motor finance arrears including repossessions, applying arrears forbearance options and identification of customers that are vulnerable.  Demonstrable experience of working accounts in later arrears and up to and including litigation for motor finance and mortgages. Demonstrable experience of collecting arrears for motor finance, mortgages and secured loans with knowledge of how own and team performance affects wider Company objectives.  Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  A working knowledge of customer services and arrears management in a regulated, lending environment. Rewards that reflect your value, what’s in it for you?  At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:   25 days annual leave plus 8 days Bank Holiday    1 celebration day off for your birthday or additional religious calendar event    Buy or sell up to 5 days holiday a year  Healthcare cash plan through Westfield Health worth a minimum of £750 per year  Electric Vehicle salary sacrifice scheme     Cycle to Work salary sacrifice scheme and a free helmet    Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  Smart Tech scheme (buy goods with 0% interest)  10% discount on solar panels  Tandem Hub for treats, cash back and discounts on UK retailers     2 days per year paid volunteering     Free cereal, snacks and drinks in all offices  Quarterly team social budgets  Our Green Deal: Your Impact Amplified   A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  Volunteer 2 days a year for charity > receive an early Friday finish   Raise £200 per annum for charity > Tandem provide PR and marketing support   Have renewable energy at home > receive an additional 1 day annual leave   Drive an electric car > receive £500 towards a home charger Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.   Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.  Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.   

by Minted on September 4, 2025 at 6:50 am

Must reside in the following states to be considered for a Seasonal Role:AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere?  Do you love working with people, solving problems, and providing exceptional service? If so, read on!The Role:As a Customer Service Lead, you will be an instrumental part of ensuring the most exceptional contact quality and service possible for Minted’s customers. CS Leads are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting to a Team Supervisor, you will serve as a Minted subject matter expert, providing in-the-moment coaching and support to allow the team to deliver excellent service. Team Leads will use problem-solving and people skills to support the team through multiple channels, driving productivity while monitoring incoming contact volumes, SLAs, and associated prioritization to tackle the highest priority cases first. Team Leads have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with Minted, and you support CSRs to do this by offering hands-on team support. You will: Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concernsStay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google HangoutsOversee the team to drive productivity through contact prioritization via queue management and adherence monitoringProvide interval updates to the team, sharing hourly progress versus SLA targetsNavigate and resolve financial transactions and support vendor communications required to resolve customer concernsServe as the first line of defense for escalations for the broader Customer Service teamApprove service recovery requests and produce promo codesStay up-to-date about  the knowledge base for Minted products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcementsWork closely with the Team Supervisor to support the CSR coaching processAs time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance supportIn partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your teamPromote a positive and friendly environment supporting good morale and cooperationYou are: Professional, with leadership skills, and excellent interpersonal and communication skillsSomeone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policiesAble to take direction and quickly learn new procedures, processes, and productsOpen to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goalsComfortable using technology; ideally familiar and experienced with eCommerceAble to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policyYou have:A Bachelor’s degree or equivalent work experience2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfactionA proven track record of supporting Minted customers with exceptional serviceExcellent written and verbal communication skillsDetail-oriented, problem solver, promotes a positive team environmentExcellent computer/software skills. (Google Docs, Sheets, and Slides)Experience with Salesforce or other CRM software a plusCompensation:The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $22.71/hrGeo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $20.84/hrBenefits:- Paid Sick Leave- Minted Friends and Family Discount- Access to employee perks portalDISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.Notice of AI Use in Employment Decisions: We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.About Minted:Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.How Our Process Works:Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

by Keywords Studios on September 4, 2025 at 6:50 am

Imagine more for your career in games! How about working for a gaming company that is constantly evolving? Are you looking for an employer who listens to your needs and provides a casual and supportive working environment? That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you! About usKeywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are: Power of Partnership: We work as one team with our clients and support them with passion and purpose. One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team. Raise the Game: We innovate and improve to help our clients and the industry succeed. Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment. Trust Through Transparency: We communicate and act with honesty, integrity and accountability. If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.What will be your daily tasks? As a Player Support Agent(Customer Support Agent): You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service. You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls! Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground. You are an ideal candidate for this position if: You have excellent Japanese language skills, especially in writing. You can communicate fluently and confidently in Japanese at a JLPT N1 level. You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration. You are available to commute to our Tokyo office when necessary. You are familiar with either MS Office or Google Suite apps and can use them effectively. You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability. Optionally, it would be great if: You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial. The steps of our recruitment process: Interview via MS Teams with one of our recruiters (remote). Online language assessment (Japanese and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox. Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.That would be it from us - now we are waiting for your move!#imaginemorePrivacy Agreement: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.RequirementsAbility to work shift from 19:00 - 03:00 Taiwan Standard Time (GMT+8)Benefits No Make-up Workday for Bridged Holidays Annual Health Check-Up Subsidy  Employee Assistance Program Festival Holidays Gift or Vouchers Home-Based Working Model About the companyCOMPANY PROFILEEstablished in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ Studios in 26 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition-led growth and have successfully acquired and integrated 50+ acquisitions since 2014.WHY WORK AT KEYWORDS STUDIOS?People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.This is what makes us Keywordians.https://www.keywordsstudios.com/

by BizIQ on September 4, 2025 at 2:50 am

Apply Description The Director of Customer Success will lead multiple teams of Growth Advisors, focusing on delivering exceptional results for our digital marketing clients. This role demands significant experience in customer success leadership, strategic planning, and cross-functional collaboration. The Director will be responsible for developing and implementing initiatives that enhance client retention and growth.ABOUT THE COMPANYAt BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency. OBJECTIVESCollaborate closely with the Vice President of Customer Success to execute customer growth strategies and achieve organizational objectives. Lead and mentor a dedicated Customer Success team, fostering a culture of excellence and continuous improvement. Ensure the team is aligned with organizational goals and client success metrics.Develop and implement initiatives to drive customer growth and enhance retention. Identify opportunities for upselling and cross-selling to maximize customer lifetime value.Establish and monitor key performance indicators (KPIs) for Growth Advisors, providing regular reports and insights to the executive team. Utilize data analytics to drive continuous improvement in customer satisfaction and success.Oversee the development of effective communication strategies to keep clients informed and engaged. Address escalated client concerns or issues, ensuring prompt resolution and overall client satisfaction.COMPETENCIESDeep knowledge of the digital marketing landscape and be able to guide clients on best practices and strategies to achieve their marketing goals. This includes understanding various digital marketing channels such as SEO, websites, social media, email marketing, and content marketing.Strong leadership skills and be able to effectively manage and motivate a team of customer success managers. This includes setting clear goals, providing guidance and support, and fostering a positive and collaborative team environment.EXPERIENCE AND EDUCATION7+ years of experience leading and building high-performing customer success teams.  5+ years of Digital Marketing Experience required.Strong track record of achieving retention (>95%) and growth targets that lead to driving business growth.Bachelor’s Degree in business, marketing, or a related field is a plus.  COMPANY BENEFITS & PERKSHealth Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and morePaid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidaysRetirement Savings: 401K Parental leave: Inclusive and supportive parental leave policyPeer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. COMMITMENT TO DIVERSITYAs an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.

by Sprinto on September 3, 2025 at 2:50 pm

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.Your Mission:Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.What does a typical day look like?Provide fast, effective customer support across chat, email, Slack, and video (24x7).Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.Proactively identify emerging trends, escalate crucial feedback, and improve documentation.Stay on the cutting-edge of product developments and security compliance.Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.What would make you a good fit for this role?2-4 years of customer or technical support experience.Skilled communicator (verbal and written) with proven technical troubleshooting abilities.Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.Calm under pressure, empathetic, patient, and customer-focused.Familiarity with Freshdesk is a bonus.Benefits at SprintoRemote First Policy5 Days Working With FLEXI HoursGroup Medical Insurance (Parents, Spouse, Children)Group Accident CoverCompany Sponsored DeviceNew Skill Development Policy