by WellnessLiving on May 11, 2025 at 4:50 pm

Title: Onboarding Specialist  Salary: Based on Experience +Benefits + Vacation   Location: Remote (Canada)  Term: Full-Time, Permanent  Reporting Manager: Onboarding Team Lead        About Us:   At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.    About You:   We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope.  At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!  Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success. Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness. Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures. Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.       Responsibilities:  Oversee the onboarding process for clients, ensuring timelines are met and expectations are exceeded. Coordinate efforts to transition customers smoothly from previous systems or to new implementations. Facilitate personalized online product training that is tailored to the client’s business needs.  Maintain proactive communication with customers throughout the onboarding journey, providing regular updates via email, phone, or web conferencing to keep them informed of progress and milestones. Work closely with various teams to resolve onboarding-related issues and facilitate activities that enhance the client experience, ensuring alignment across departments.  Uphold a high level of professionalism and embody the core values of WellnessLiving, ensuring a positive and impactful experience for all customers. Address and manage support tickets with urgency, maintaining a solutions-oriented approach to resolve client issues promptly.  Promote and maintain a high level of WellnessLiving professionalism and awesomeness.    Skills & Qualifications:  2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution  Adept at building relationships and rapport with customers and collaborating effectively with all levels of the organization  You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity  You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills and obsessive about improving processes  A highly proactive, resourceful, able to multitask and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.  An active, empathetic listener, with excellent written and verbal communication skills  Thoughtful, curious and ambitious with a tendency to ask “why” questions; the drive to apply a broad understanding of your work towards defining better solutions to achieve improvement measures and departmental goals/objectives  Ability to prioritize and manage time efficiently and effectively and handle multiple priorities simultaneously  Working knowledge of:   Microsoft Office 365  Intermediate Excel skills   CRM Platforms (Zoho, SalesForce)  Ticket/Incident Management/Project Systems    Please note that those who meet the qualifications for the position will be contacted directly.    We appreciate you taking the time and look forward to reviewing your application.    WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.    We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

by Rent The Runway on May 11, 2025 at 10:50 am

About Us: Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.” About the Role: As a remote Stylist, you will be responsible for driving retention through personalized styling interactions with our customers to help them look and feel their best. In this role you will give expert styling advice to our members and support them in putting together outfits both for everyday and special occasion events. To do this well, you will need a keen eye for style, keep up with the latest trends and you will need to have excellent customer service skills.  You will be responsible for creating and building trusting relationships with customers, helping them feel confident along each step of the RTR journey. This role will have a direct impact on the experience of our customers and the retention and loyalty to Rent the Runway. This is a full-time opportunity however there will be opportunity for part-time virtual styling work in the future.  This is a full-time, remote role working weekend hours. The standard schedule for this role will be Saturday through Wednesday, 9am-6pm. Please note this is a remote role, however candidates must reside as permanent residents in one of the following states (international remote work is prohibited): Arizona Colorado Florida Illinois Kansas Massachusetts New York Oregon Tennessee Texas Virginia What You’ll Do: Responsible for styling customers through Zoom or the channel of their choice for all of their upcoming events including building outfits, providing fashion advice, with fit tips and styling tricks Develop one-to-one client relationships through regular communication, and refer to individual’s orders/returns history to enhance the customer experience Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty. You will have a clientele book and will be responsible for driving retention/ sales through relationship based selling techniques, as well as re-engage lapsed clients, by increasing spend of individuals and developing client loyalty Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive retention Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to drive brand awareness and customer acquisition Maintain knowledge of all Rent the Runway products including fit, styles and inventory. Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience. Pre-appointment and post appointment  outreach, connecting with the customer to ensure we have a selection that is curated for her body type and style preferences, along with building an evolving relationship and client list, always assisting the customer in whatever they need to be outfitted for Adhere to brand standards for all zoom styling appointments About You/Requirements You have at least 3+ years of experience working as a virtual or in person stylist or personal shopper or similar role Preferred customer service experience  You have a love for fashion with extensive knowledge and previous experience in luxury fashion and are passionate about styling and getting our customers into the best look that suits them!  Your personality and communication skills can shine through anything, especially over zoom to our customers day in and day out. You have a strong knowledge of apparel construction and fabrication and size and fit You are confident, with excellent communication skills, including written and verbal skills You are a problem solver, and proactive in identifying new opportunities and areas for improvement You are customer obsessed and committed to providing a Cinderella Experience during each customer interaction You have technical aptitude and demonstrate computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc). You are a self-starter and efficient in multitasking and juggling tasks in a fast paced remote sales environment About You / Requirements: Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc) required High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop & headset) ------- The anticipated pay for this position is $18 to $22 per hour. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. ------- Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here. 

by atmio on May 11, 2025 at 4:50 am

You’re not just looking for another job — you’re ready to build and optimize something from the ground up. As our first hire with a technical edge, you’ll take full ownership of the customer journey and go far beyond traditional account management. You’ll work hands-on with customer data, use Python and analytics tools to streamline onboarding and drive insights, and help shape how our users engage with our solution — both in the field and at a strategic level. Your impact will be immediate, measurable, and foundational for how we scale Customer Success.Key Responsibilities 🎯 Own technical onboarding – Own the full data setup for new customers, including extraction, ETL, and integration of formats like CSV, JSON, XML, and geodata (e.g. KML, SHP). Build scalable data workflows – Use AI tools, Python and SQL to create reusable pipelines and automate key processes. Bridge tech and customer needs – Translate operational and IT requirements into smooth integrations, including with systems like SAP or GIS-systems. Communicate with clarity – Build trust across all levels by pairing technical expertise with strong, empathetic communication. This role is right for you if... ✨ You’re a tech-savvy problem solver who thrives on turning messy data into clean, usable formats You’re comfortable writing scripts, building data pipelines, and navigating complex file formats and APIs You enjoy working directly with customers — not just to support them, but to deeply understand their technical constraints and solve them collaboratively You love structure, automation, and scalable solutions — and constantly seek to use newest AI tools You’re self-driven, curious, and excited to take full ownership of implementation and data integration projects You are motivated by the opportunity to make a positive impact on the planet 🌍 RequirementsSkills & experience you will need 💪 Prior experience in a technical customer-facing role Hands-on experience with data conversion, ETL pipelines and strong Excel skills Solid Python scripting skills for automation and data transformation Familiarity with SQL for querying and manipulating datasets Experience with AI tools to accelerate workflows Fluent in both English and German Nice-to-haves 🍒 Experience with geospatial data formats like KML or SHP Familiarity with enterprise systems like SAP and GIS-systems and in managing enterprise stakeholders Benefits Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most. Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle. Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership. Professional Growth: Use a dedicated development budget to enhance your skills and career. Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment. Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun. Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access. About the companyThe operating system for the oil & gas sector to effortlessly find, fix, and report methane emissions

by Careers at Drata on May 11, 2025 at 12:50 am

Trust is the foundation of our products, values, and culture. More than a mission to eliminate security questionnaires, we’re driven by a singular purpose and passion — to create a world built on customer trust. We are excited to build the Technical Support team and hire our first technical support representative! In this role, you will work on and troubleshoot technical issues, configure settings and integrations, and guide a wide range of customers to utilize the SafeBase platform successfully. As the first Technical Support representative to join SafeBase, you will work with and learn from a close-knit team of Solutions Engineers who have made it their mission to provide the highest quality, customer-focused support possible. If you thrive in a fast-paced environment with a team of A players to learn and grow, SafeBase is the place for you. While this position will initially work solely with the SafeBase team, it will eventually become part of the larger Drata organization. What you’ll do:  Become a technical product knowledge expert on the SafeBase platform, products, and services with guidance from our Senior team members. Serve as the first line of defense when customers ask questions about how the product works and when they encounter challenges. This will include improving our AI chat responses, solving issues outright, investigating and escalating complex issues quickly, and submitting feature requests with contextual information. Answer incoming customer conversations via our support services' live chat and triage tickets. Help our customers fully deploy SafeBase into their organizations. This involves troubleshooting the SafeBase platform and its integrations. Solve contextual issues related to a customer’s IdP, CRM, data warehouse, web hosting, and bespoke configurations within their environment. Provide customer service and technical expertise to customers, from small start-ups to large enterprises, across live chat, email, and video. What you’ll bring: Service-minded and attentive attitude toward giving customers the best possible support and experience with our products. Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for solving technical problems. Willingness to research and learn more complex security, compliance, automation, log monitoring, and code tracing skills. Excellent time management, multi-tasking, and context-switching skills. An understanding of the principles of compliance and/or automation technology. Strong verbal communication skills to provide concise examples and clear solutions to problems at hand Requirements:  1-2 years of experience working in a position providing technical support through clear written and verbal communication. Basic cloud computing and cybersecurity knowledge. Excellent English communication skills. Previous security or GRC industry experience, ideally in a B2B SaaS environment. While a formal security background isn’t required, it would certainly help. Experience with support ticketing systems and automated support workflows (Intercom, Servicenow, Zendesk, etc.). Benefits: Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) 100% paid short and long term disability plus life + AD&D benefits Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office 401K: Reach your financial goals while reducing your taxes This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are below, subject to change.  Tier 1: $58,300 - $72,000 Tier 2: $52,500 - $64,800 Tier 3: $46,600 - $57,600 You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.   Drata is on a mission to serve as the trust layer between great companies. Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers. We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time. Our team of SaaS, security, compliance, and audit experts have built a better way - with automation Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

by Instacart on May 10, 2025 at 10:50 pm

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.Overview About the Role At Instacart, we’re seeking a highly-skilled Enterprise Customer Success Manager to lead and champion our relationships with strategic retail partners leveraging Caper solutions. This role is a cornerstone in driving the success of our enterprise offerings, acting as a trusted advisor to our partners and representing their voice within Instacart. You’ll also play an integral part in refining our customer success methodologies and metrics—delivering impactful outcomes for Instacart and our partners alike. About the Team This role is part of the Enterprise Customer Success team—a dynamic group within the broader Enterprise Solutions organization. You’ll work cross-functionally with specialized groups such as Technical Account Management, Project Management, Solutions Architecture, Technical Support, Documentation, and Product Management. As a member of this team, you’ll be at the center of some of Instacart’s most impactful business operations and strategic initiatives, helping to drive enterprise-level growth. About the Job Lead growth and relationship management strategies for a portfolio of retail partners using Caper’s innovative solutions. Serve as a trusted advisor to a diverse range of stakeholders—from executives to retail floor associates. Collaborate with cross-functional teams, including Business Development, Data Science, and Product Management, to develop playbooks and strategies that optimize partner success. Create and deliver compelling partner-facing materials and presentations to demonstrate the value of Instacart’s enterprise solutions. Caper-Specific Responsibilities: Act as a subject matter expert in Caper’s in-store experience, educating internal and external audiences on best practices and successful implementation strategies. Present and evangelize the Caper product suite to external stakeholders, including live demonstrations of enterprise offerings. Identify and translate retail associate pain points into actionable insights for internal teams like Product and Data Science. Work with cross-functional stakeholders to design a product offering that meets the needs of consumers and retail partners alike. Your Day-to-Day: Align Instacart’s enterprise solutions with the unique business goals of various retail partners in collaboration with Business Development. Demonstrate the unique value propositions of Instacart’s solutions to enhance partner satisfaction and success. Monitor partner KPIs to ensure strong adoption and implementation of industry best practices. Maintain an ever-evolving knowledge of Instacart’s product offerings to ensure premier service delivery and partner education. Serve as an internal champion for retail partners, creating effective feedback loops with Product teams for consistent improvement and innovation. About You Minimum Qualifications: A Bachelor’s degree or equivalent in Business, Engineering, Economics, or related fields. 3+ years of experience in Customer Success, Consulting, Industrial Engineering, Retail Operations, or a similar field. Proven ability in project and program management. Strong technical aptitude with the capacity to articulate complex product capabilities effectively. Drive to thrive in a fast-paced and rapidly evolving environment. Exceptional communication skills with the ability to distill complex ideas into clear and impactful messages. Proficiency in data analysis and turning large datasets into actionable insights. Experience in cross-functional collaboration and crafting executive-level presentations. Creative, proactive, and solution-oriented mindset. Skilled at relationship building and cultivating influence in professional interactions. Preferred Qualifications: Industry-specific experience in grocery, e-commerce, or operations. Experience in developing customer success frameworks from the ground up. Hands-on experience with hardware solutions. Familiarity with collaborative account management alongside Sales teams. Travel Requirements: Travel within the continental U.S. and Canada is required to visit retail locations and customer headquarters. The frequency of travel will vary throughout the year. Occasional weekend travel may be required to support launches or major events. Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below.CAN$122,000—$135,000 CAD