by Hyundai Capital on August 14, 2025 at 8:50 pm

Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.   We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·        Medical, Dental and Vision plans that include no-cost and low-cost plan options ·        Immediate 401(k) matching and vesting ·        Vehicle purchase and lease discounts plus monthly vehicle allowances ·        Paid Volunteer Time Off with company donation to a charity of your choice ·        Tuition reimbursement   What to Expect The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1.      Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management. 2.      Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 3.      Perform all other duties as assigned.What You Will Bring ·        1-2 years collection or relevant experience (automotive preferred) ·        Previous experience in late-stage collections is preferred ·        High school graduate or GED equivalent ·        Bachelor’s degree preferred ·        Ability to independently manage their time daily to ensure productivity and goals are met ·        Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer ·        Skip tracing skills - Ability to utilize various skip tracing tools (where applicable) ·        Basic computer skills - Knowledge of Windows including Word and Excel ·        Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers ·        Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer ·        Strong listening skills - Ability to listen and understand direction   Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.   The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.   California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).  If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

by National Westminster Bank Plc on August 14, 2025 at 6:50 pm

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us as a Customer Support Team Leader. This is an opportunity to play a significant part in helping us to deliver trust and advocacy to our customers. We’ll look to you to promote and instil a strong customer focus while managing the customer experience and the performance of the team against agreed metrics and objectives. You’ll be representing our behaviours and contributing to an efficient and friendly centre, where colleagues feel valued, involved and recognised. This role is available for a period of 12 months. Responsible for the team’s performance, and for making improvements in customer service, through regular huddles and reviews Using MI to recommend changes, supporting transformation initiatives that benefit the customer and wider business area Creating a culture that encourages continuous improvement through detailed feedback Reacting to feedback from colleagues and customers to improve the customer experience Taking ownership and following up on escalated customer queries, including data subject access requests Qualifications Strong customer focus and extensive people leadership experience Strong communication skills Experience of communicating, preparing and delivering presentations to senior audiences Experience of customer service delivery techniques and a willingness to apply them Strong interpersonal and people management skills, with the ability to develop and coach others The ability to identify operational inefficiencies and provide practical solutions A basic understanding of continuous improvement skills Well-developed planning and organising skills Requirements Experience of handling personal banking related queries, including lending, are preferred but not necessary Benefits Remote First Company Description Job Posting Closing Date: 24/08/2025

by Alex Staff Agency on August 14, 2025 at 6:50 pm

A company specializing in providing technology and liquidity to the financial sector, especially in the field of forex, cryptocurrencies and blockchain, is in search of a Customer Experience Officer.The company provides crypto payment solutions to businesses in over 40 countries, serving more than 500 clients worldwide. Its platform offers reliable infrastructure for sending, receiving, and managing cryptocurrency transactions, enabling seamless integration of crypto payments into products and services.Headquartered in Dubai, the company has a presence in key cities including Hong Kong, Kyiv, Tallinn, London, Limassol, Yerevan, Tbilisi, and Mauritius. It actively explores market trends, closely analyzes customer needs, and implements cutting-edge technologies to ensure its solution remains among the most competitive on the market.If you’re passionate about delivering outstanding customer experiences and want to help shape a high-quality product in the financial sector, we’d love to hear from you!   Your tasks on the position: Manage and improve end-to-end customer journeys Ensure seamless and user-friendly experience across all platforms  Identify and resolve UX issues through audits and daily reports Align cross-functional teams around customer needs Use feedback and analytics to improve products and strategy Advocate for customers in strategic decision-making Track and report key satisfaction metrics (CSAT, NPS) Collaborate with IT on UI/UX enhancements and client-requested features   Requirements   5+ years of experience in designing and improving the customer journey 5+ years of experience in customer journey design and optimization within Fintech/Banking Proven track record of driving improvements in customer journey, customer satisfaction (CSAT), and customer engagement metrics Willingness to work in the GMT+4 time zone (±1 hour) Proven track record in advocating for customers and developing programs to increase their satisfaction Experience in coordinating and managing complex projects involving multiple departments Proficiency with Salesforce for managing customer information Benefits   Paid holiday Paid sick leave with medical certificate Gifts from the company for good performance (devices, trainings, certifications) Annual performance Salary review New challenges and non-trivial tasks

by Blue Stream Fiber on August 14, 2025 at 12:50 pm

The CX Rep I is an entry-level position responsible for handling basic customer inquiries and support requests. This role is essential in providing first-level support and ensuring a positive customer experience. As the initial point of contact, the CX Rep I will address and resolve straightforward issues, escalating more complex queries to higher-level representatives, leads and supervisors as needed. Key Responsibilities Handle inbound customer calls and emails, providing basic support and information. Resolve customer inquiries related to billing, account changes, and issues promptly and accurately. Document customer interactions and update customer records in the system. Maintain a high level of professionalism and customer service. Participate in training sessions to stay updated on company products and services. Successfully upsell products or services to existing customers Escalate unresolved or complex issues to CX Rep II, III, Leads or Supervisor or internal partners as necessary. Meet or exceed key performance indicators (KPIs) set by manager and department. Performs other duties as assigned. Skills, Knowledge & Expertise High school diploma or equivalent. Excellent communication and interpersonal skills. Basic computer proficiency and familiarity with CRM systems and Microsoft Office. Two years of related experience in a call center environment preferred. We require a minimum internet speed of 30 mbps download and 10 mbps upload. A speed test will be required A designated work area free from any distractions or interruptions Ability to participate in 2 weeks of Virtual Training Ability to handle multiple tasks and work in a fast-paced environment. Strong problem-solving skills and attention to details. Job Benefits Medical, Dental and Vision PTO & Holidays 401K + Match Life Insurance FSA & HSA Short Term/Long Term Disability Legal Plan Support & EAP

by EverCommerce on August 13, 2025 at 8:50 pm

<p><span>EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing</span> <span>vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at</span> <span><span>EverCommerce.com.</span></span><br /> </p><p><b><span>This is where you come in!</span></b> <span>👋</span></p><p><span>As a Customer Support Specialist, you will work as part of a dedicated and focused global support team. You’ll deliver a fast, professional, high-quality and authentically human support experience to our customers. We will be there on the sidelines working together to cheer on our customers as they seek to master the Timely platform to make their businesses successful. </span></p><p><span>You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Confidence in live troubleshooting over the phone is a must, as the majority of our interactions take place via calls. </span></p><p><span>Putting your detective hat on to ask questions, investigate a problem and find a solution comes naturally to you. You are confident in navigating the ambiguity of not knowing all the answers, but using your troubleshooting and questioning skills to lead you to the cause of the problem.</span></p><p><span>You</span><span>ʼ</span><span>ll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don</span><span>’</span><span>t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely.</span></p><p><span>You understand what it means to go the extra mile and empower our customers to use technology every day to run their businesses. As a team, we understand that we succeed by working together, using our initiative and learning from each other.</span></p><p></p><p><b><span>What you’ll do.</span></b> </p><ul><li><p><span>Demonstrating how we empower our customers every single day by being available via phone, email, chat and social media, and responding quickly with optimal solutions. </span></p></li><li><p><span>Providing authentically human, friendly and professional interactions with our customers every time. </span></p></li><li><p><span>Employing our investigative skills and initiative to troubleshoot and tackle the toughest of customer issues. </span></p></li><li><p><span>Looking for opportunities to demonstrate additional value of the Timely platform to our customers. </span></p></li><li><p><span>Never settling for the status quo by looking for opportunities to improve how we deliver support at Timely. </span></p></li><li><p><span>Working cooperatively with each other and other Timely teams to deliver the best platform and customer care. </span></p></li></ul><p></p><p><b><span>What you will need to be successful  </span></b></p><ul><li><p>You have technical support experience at another SaaS company - and if you have experience in the beauty and wellness industry then even better!</p></li><li><p>You're a naturally gifted communicator with confidence in resolving issues live over the phone and have outstanding writing skills.</p></li><li><p>You're able to translate tech language into plain English.</p></li><li><p>You handle stressful situations with clarity, compassion and great judgement.</p></li><li><p>Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers.</p></li><li><p>You thrive without micromanagement and are comfortable with rostered work hours to support customers over the phone.</p></li><li><p>You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.</p></li></ul><p></p><p><i><span>Research shows that while men apply to jobs when they meet 60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.</span></i> </p><p></p><p><b><span>Why join us?</span></b> </p><p>At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. </p><p>We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. </p><p></p><p>We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your <span><span><span>wellbeing.  </span></span></span></p><ul><li><p>This role is full time, permanent and can be based anywhere in the UK.</p></li><li><p>You must be legally entitled to work in the UK.</p></li><li><p>Applications close when we find the right person! </p></li></ul><p></p><p>Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. </p><p></p><div><div><div><div><div><div><div><p><span>EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!</span></p></div></div></div></div></div></div></div>