by SparkPlug on June 24, 2025 at 2:50 pm

TL;DR: Transformational leadership role at a venture-backed SaaS startup (TenOneTen Ventures, Jason Calacanis) Fully remote, full benefits package and stock options Competitive compensation: $140K–$160K + equity, unlimited PTO, wellness incentives, full health coverage A pivotal role owning the evolution of our Customer Success org—from strong foundation to enterprise-grade operation 🚀 About SparkPlugSparkPlug is the leading performance platform for frontline retail teams in the cannabis industry, powering real-time incentives, training, content, and analytics. We directly integrate with POS systems to connect brands, retailers, and frontline employees, enabling measurable sales lift and operational excellence. SparkPlug is used by over 3000 businesses in the US.We’re a fast-growing, venture-backed startup on a mission to transform how the $20T+ global retail sector collaborates, executes, and rewards performance. Our investors include TenOneTen Ventures, the creator of Google AdSense, and Jason Calacanis.🧠 About the RoleWe’re hiring a Director of Customer Success to lead, modernize, and scale our existing CS organization. With a team of ~10 experienced CSMs and support specialists already in place, this role isn’t about building from scratch—it’s about elevating and transforming a strong foundation into a high-performing, product-aligned, data-informed function.You’ll lead a comprehensive overhaul of our customer journey, onboarding experience, success processes, internal tooling, and CS analytics infrastructure. This includes developing systems for cross-functional visibility (Product, Engineering, Sales), driving improved analytics and admin reporting, and ensuring white-glove onboarding and lifecycle management.This is a strategic leadership role with high autonomy, deep impact, and clear executive support.🛠️ What You’ll Do Lead and elevate a Customer Success team of ~10 (CSMs, support, onboarding specialists) across multiple customer segments Redesign and optimize onboarding, engagement, retention, and expansion workflows, with a focus on high-touch, account-based models Implement scalable systems and dashboards to improve reporting, performance analytics, account health visibility, and retention forecasting Drive tighter alignment between CS and Product by systematizing feedback loops, usage insights, and strategic account input Build a robust set of playbooks, SLAs, and KPIs across the customer lifecycle to ensure CS becomes a predictable, high-performing engine Serve as an executive voice for the customer, regularly collaborating with Product, Engineering, and RevOps Guide tooling decisions and integrations across Hubspot, Intercom, analytics platforms, and internal admin systems Own key outcomes like NRR, time-to-value, onboarding conversion, CSAT, and churn reduction Requirements 6–10+ years in Customer Success or Account Management, including 2–4+ years leading and scaling teams in an early stage B2B SaaS company Deep experience overhauling CS functions—processes, reporting, playbooks, org structure—not just maintaining Proven ability to lead cross-functional initiatives involving Product, Engineering, and Data teams Passionate about building systems and structure: internal dashboards, forecasting, segmentation, usage visibility Experience supporting high-touch SaaS implementations, preferably with white-glove onboarding for enterprise or mid-market clients Confident operating in early-stage, high-growth environments where structure is evolving and velocity is high Exceptional written and verbal communicator; clear, precise, and persuasive with stakeholders at all levels Tech-savvy: fluent in tools like Hubspot, Intercom, Notion, and product analytics platforms (Mixpanel, etc.) 🌿 Bonus Points For: Background in POS-integrated SaaS or industries like cannabis, CPG, hospitality, or retail tech Experience managing CS + Support hybrid orgs Firsthand experience as a frontline worker (budtender, server, retail associate) Familiarity with CS forecasting models and retention/churn analytics frameworks Benefits Salary Range: $140,000–$160,000 + significant equity package Unlimited PTO + flexible work schedule Health Benefits: Full medical, dental, and vision coverage Wellness Stipends + mental health resources Remote First: Work anywhere in the U.S. Team Retreats: Company-sponsored gatherings twice a year Ongoing Development: Resources for personal and professional growth

by LIBERTY COMPANY INSURANCE BROKERS LLC on June 24, 2025 at 2:50 pm

Job Details Job Location:    Remote - PST - Woodland Hills, CA Salary Range:    $45000.00 - $50000.00 Salary/year DescriptionAre you detail-oriented, tech-savvy, and passionate about delivering exceptional service? Do you thrive in a fast-paced, collaborative environment where your work makes a meaningful impact? The Liberty Company Insurance Brokers is seeking a Claims Associate to support our growing P&C Claims Department and help ensure the smooth handling of claims that matter to our clients. At Liberty, we’re not just another insurance brokerage — we’re a culture-driven company that puts People First. We are one of the fastest-growing privately held insurance firms in the country, focused on delivering excellence through teamwork, service, and integrity. If our values resonate with you, and you’re looking for a workplace where culture comes first, we can’t wait to get to know you! Essential Duties and Responsibilities As a Claims Assistant, you will play a key role in the claims lifecycle by: Reviewing and reporting claims to insurance carriers Managing claim intake via our department inbox and systems Gathering necessary documentation to prepare and submit Notices of Loss Confirming claim submissions and sharing key details (claim number, adjuster info, etc.) with internal and external stakeholders Updating claims systems (AMS, ImageRight, Epic) and maintaining new claim logs Assisting with claims reviews, loss run generation, and historical data reporting Supporting our Claims Advocates and Data Analysts to ensure exceptional service and accuracy QualificationsMinimum Qualifications (Education, Experience, Skills):   2+ years’ experience in insurance, legal, customer service, or administrative roles Strong verbal and written communication skills Intermediate to advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams) Self-motivated, highly organized, and reliable Able to work independently while thriving in a team setting Preferred: Located in the Pacific Time Zone or available to work PST hours Why You’ll Love Working at Liberty: Salary up to $50,000 annually, commensurate with experience Remote flexibility with a collaborative, supportive environment A People First culture focused on growth, inclusion, and work-life balance Room for advancement and professional development Promoting Peace of Mind for All At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together. HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others. We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together. Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role

by Victory Live on June 24, 2025 at 2:50 pm

ABOUT VICTORY LIVEVictory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.THE POSITIONIn this position, the incumbent will work hand in hand with our Operations Team handling all aspects of ticket supply chain logistics. With the aid of our in-house automation tools, the Operations Fulfillment Specialist will be responsible for servicing our Members and Customers with their orders via manual fulfillment, phone and email support.This role combines elements of customer service, advocacy, and system management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment.THE PLANEveryone has a part to play Accurately carry out all fulfillment processes and protocols by monitoring sales across 14+ marketplaces Understand marketplace and primary ticketing policies and apply them to orders Maintain a general knowledge of all in-house tools, industry automation, and inventory management best practices Support end-consumers in both the purchasing and fulfillment processes Prioritize and respond efficiently to emails and phone calls in a fast-paced environment Assist Members with a variety of support requests, including researching and resolving common issues Work closely with internal teams and escalate requests to other departments (and individuals) as needed Build sustainable, trusting relationships with our Members through open and interactive communication to improve the overall Member experience Following up on client requests to reach a satisfactory resolution Exceed department standards for quality of service  RequirementsWhat we’re looking for Previous success in a consumer-facing position Professional in demeanor and appearance Must have excellent organizational skills Must be willing to work nights, weekends, and holidays when mission-critical tasks arise Must be comfortable working in a fully remote environment  Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships Ability to manage stressful and/or high-profile situations Self-discipline and a commitment to confidentiality and discretion (including with respect to sensitive information)  Good decision-making skills and judgment Flexible and reliable team player, within departmental team and the company as a whole Strong communication skills (written, verbal and non-verbal), and active listening skills Adept at time management and prioritizing job tasks, within defined parameters and/or objectives. Must be able to work independently Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption Knowledge and understanding of both the primary and secondary markets within the ticketing industry preferred Proficiency in ticketing systems, managing ticket inventory and/or third-party ticketing software a plus  Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.     Experience Requirements Entry Level

by AO Globe Life on June 24, 2025 at 2:50 pm

🚀 Now Hiring: Remote Benefits Representative | No Experience Needed | Full Training Provided 📍 Location:Remote – Open to candidates across the U.S. (including [City, State] for visibility) 🌟 Why Join Us? Imagine earning $60K–$150K+ annually — without a daily commute, rigid hours, or prior experience. At Globe Life AO, we don’t just offer jobs — we launch careers. We're a fast-growing, mission-driven company looking for ambitious, coachable individuals to join our team from anywhere in the U.S. If you’re ready to break into a new industry, want work-life flexibility, and value a high-growth environment, we’d love to hear from you. 💼 What You'll Be Doing 💬 Assist clients virtually with understanding and enrolling in benefits 💡 Deliver customized support through phone, email, and Zoom consultations 📊 Guide policyholders through product options with clarity and care 🧾 Keep accurate records and provide ongoing follow-up and support 🌐 Become a trusted advisor — no pushy sales, just genuine service 🧠 What You Bring Strong communication and active listening skills Drive to succeed and willingness to learn — we’ll teach you everything! Self-discipline to work remotely and independently 18+ years old and authorized to work in the U.S. Ready to obtain a state insurance license (we’ll help you every step of the way) 🎁 What You’ll Get 💸 Weekly pay + uncapped performance bonuses 🧘‍♀️ Full flexibility – Set your own schedule (FT or PT) 🏠 100% work-from-home – Say goodbye to commutes 📚 Paid training & licensing support 🎯 Merit-based advancement – Promotions based on performance, not seniority 🌍 Company-paid trips, team incentives, and recognition programs 💥 Bonus: You Don't Need to Be an Expert No insurance or customer service background? No problem. Many of our top performers started with zero experience — all you need is a great attitude and the desire to grow. 📩 Apply Now – Your New Career Starts Here! Click “Apply Now” and our team will reach out within 24–48 hours to schedule your virtual interview. You could be fully onboarded and earning by next week!   Experience Requirements Entry Level

by AO SOUTH - Lisa Cassidy on June 24, 2025 at 2:50 pm

Elevate Your Career, Wherever You Are — Join AO!Imagine building a thriving career while enjoying the freedom of remote work. At AO, we offer you the tools, mentorship, and flexibility to grow professionally and personally—from anywhere you choose.Why AO?✅ Work from Anywhere: Whether it’s your home, a cozy café, or a beach in Bali—your office is wherever you are most productive.✅ Professional Growth: Benefit from weekly training calls and mentorship from top leaders in the industry.✅ Incredible Incentives: Celebrate your success with unforgettable trips to places like Cabo, Tulum, and Cancun—plus the chance to win prizes like Jeep Wranglers, MacBook Pros, and Airbnb getaways.✅ Supportive Culture: Join a close-knit, fully remote team that supports each other through every step of the journey.Who We’re Looking For:We’re seeking driven individuals who are:Strong communicators with excellent interpersonal skillsQuick learners who adapt easily to new tools and situationsSelf-motivated and capable of thriving independently or in a teamPositive, coachable, and focused on continual growthWhat’s Next?If you're ready to take your career to the next level, we want to hear from you.📩 Submit your contact information and resume today.💻 All interviews are conducted via Zoom, so you can connect from anywhere.Discover Your Potential with AO.Let’s make remote work... work for you.Experience RequirementsEntry Level