by Appcues on April 3, 2025 at 2:50 pm

The Appcues Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.  Additionally, our team serves as liaisons between the customer and the Appcues ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. ResponsibilitiesGuide customers through a smooth onboarding process, ensuring they quickly realize value.Develop tailored success plans to drive product adoption and alignment with customer goals.Conduct product training sessions to empower customers and drive engagement.Build and nurture long-term relationships with key stakeholders to establish trust and deep partnership.Act as a strategic advisor, helping customers leverage the product to improve their user and customer experience.Regularly review customer goals and success metrics to ensure alignment with their business needs.Monitor customer usage and proactively address adoption risks to maximize retention.Identify expansion opportunities and collaborate with Account Management to drive upsell and cross-sell initiatives as well as support renewals by demonstrating continuous value and ROI to customers.Share best practices, use cases, and success stories to inspire and educate customers.Collaborate with Marketing on customer success stories, case studies, and thought leadership content.Serve as the voice of the customer by gathering feedback and influencing product development.Partner with Product and Engineering teams to relay feature requests and usability insights.Align with Support and Implementation teams to resolve issues and drive a superior customer experience.Contribute to internal knowledge sharing and process improvements to enhance the customer success function.Develop and execute strategies to improve customer retention and reduce churn.Identify and nurture champions within customer organizations to strengthen long-term partnerships.This role will be supporting our mid-market customers in the Western Region (Midwest or West Coast)Qualifications2+ years experience in a services and/or selling rolePrior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention within a SaaS organizationUnderstanding of Appcues and typical Product-Led growth strategiesGeneral understanding of integrations, APIs, and/or WebHooksExperience partnering with customers to define and achieve business outcomesFamiliarity working with customers of sizes relevant to the assigned segmentExceptional verbal, written, organizational, presentation, and communication skillsDetailed oriented and analyticalStrong team player but self-starterProject management experience & skillsStrong technical, analytic, and problem-solving skillsAlignment with our values, and willingness to work in accordance with those valuesAbility to travel if needed Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functionsNote - Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-related experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation."About UsAppcues' mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product-led growth, resulting in more engaged and happier users. Our Benefits100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market valueHome office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.Equity - We want everyone invested in our success. We grant every employee equity in the company.Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.Flexible Time Off - We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.

by Clipboard Health on April 3, 2025 at 11:01 am

About the Role Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.   What You’ll Do ✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.   What We Look For 🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.   Who Can Apply? 📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.   Why Join Clipboard Health? ✅ 100% Remote – Always. Work from anywhere in the world.✅ Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.   📌 Next Steps After Application: The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations. If you pass the initial screening, you will receive an email with case study instructions within 2-3 days. Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.   System Requirements To succeed in this role, you must have:✅ A reliable laptop/desktop (no Chromebooks or Linux OS).✅ Minimum 20 Mbps wired internet connection.✅ Wired headset for clear communication.✅ A quiet, distraction-free workspace.✅ Stable power and internet connectivity.   Ready to Make an Impact? Apply Now! 🚀 If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

by Ashby on April 3, 2025 at 10:50 am

I am Frank, Head of Security & IT at Ashby, and I'm looking for our first dedicated IT hire to join Ashby.I started my career racking and running Linux servers, firewalls, and switches in data centers. I then switched to Corporate IT, where I helped several companies scale (e.g., Credit Karma, Lattice). I typically came in as the first hire and set up processes and teams. A couple of years ago, I decided to use the security knowledge I gained in Corporate IT and focus on Information Security for the remainder of my career.After I joined Ashby, I implemented some tools and processes on the IT side that helped Ashby scale and its employees work more efficiently.Now, I am looking for the first dedicated IT hire to join Ashby, be the primary contact for all things IT, and continue the build-out of our IT function. There will be some user-facing support as well as work in the backend systems we use (e.g., Okta). I will still be around to help and provide guidance if asked, but I’ll trust you to take care of IT independently. I think it’s important to reassess processes and tools as a company grows constantly: what worked with 100 people and one hire a week does not work anymore with a company of 400 people and five new hires every week. Therefore, I am looking for a person who sets a high bar for their work and the work of others, is responsive, and considers the long-term effects and challenges when addressing a problem.Role RequirementsCustomer Service OrientationAttention to detail but striving for execution3 years of experience in a similar roleFamiliar with working and troubleshooting  in an international remote environmentOkta SAML, SCIM (ideally Okta Workflows)Kandji or similar MDMApple Mac best practicesGoogle WorkspaceYou should apply ifYou are curious and want to learn new technologies and solutionsYou want to provide phenomenal customer service but can also enforce rules and policiesYou are constantly looking for improvements to the status quoYou like scheduling and managing tasks and projects on your ownYou should not apply ifYou expect a lot of documentation on how to do your jobYou expect a lot of ongoing guidance on daily tasksYou thrive in an in-office environmentBenefitsCompetitive salary and equity.10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!$100/month education budget with more expensive items (like conferences) covered with manager approval.If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

by Extenteam on April 3, 2025 at 8:50 am

About UsWe’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.  Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.  Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.  Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.  Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. Job Description – Support Help Desk Perform analysis and review of business practices and completes requests appropriately meeting our Operations guidelines. Approve and change pricing when appropriate. Review applicant files, ensure all requirements are met, and sign leases.     Override screening in instances of false positive or if it’s the right business decision. Analyze any ledger corrections to the rent and other items. Ensure all applicant deposit refunds are done timely within the allowed parameters for full deposit refund. Partner with Revenue Management, Entrata Support Group, Regional Property Managers, Area Vice Presidents, and other business owners to analyze and approve various aspects of our business and other tasks as required. Qualifications: Superior attention to detail. Ability to navigate a computerized data entry system or other relevant applications.   Dependability and proven ability to work independently. The ability to work in a fast-paced environment. History of building strong relationships with team members working in different locations. Advanced written and oral communication skills. Intermediate to Advanced skill set with Microsoft Office Suite, Entrata, PowerBI Bachelor’s Degree in a related field of study or equivalent relevant experience. At least, 1-3 years of related experience. Must be able to work one weekend day. Schedule may be flexible in the future. TECHNICAL REQUIREMENTS: Internet speed minimum 30mbps:  Needs to be Wired (Buy a dongle if no LAN port) i5 8th Gen or higher Windows 10 / MacOS Catalina or higher Minimum of 8 GB RAM Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) Back-ups in case of power or internet provider interruptions Good headset and webcam (preferably noise-canceling headset)

by Mind Friend on April 3, 2025 at 4:50 am

https://www.linkedin.com/company/mindfriend/https://mindfriend.com/We are seeking a highly organized and detail-oriented Remote Email & Communications Coordinator to manage our email communications, organize our Google Workspace, and facilitate seamless communication between our in-house teams. You will be the central hub for email correspondence, ensuring efficient information flow and maintaining a well-organized digital workspace.Requirements Email Management: Monitor and manage incoming and outgoing emails, prioritizing and responding promptly. Draft and send professional and clear emails to clients, partners, and internal teams. Organize and maintain email folders and labels within Google Workspace for efficient retrieval. Implement email filtering and automation rules to streamline workflow. Google Workspace Organization: Maintain and organize files and folders within Google Drive, ensuring easy access for team members. Manage shared calendars and documents, ensuring accuracy and up-to-date information. Utilize Google Workspace tools (Docs, Sheets, Slides) for document creation and collaboration. Internal Communication: Facilitate communication between in-house teams via email and other online communication tools. Ensure clear and consistent communication of information and updates. Relay information from external emails to the necessary internal teams. Administrative Support: Assist with scheduling appointments and meetings. Maintain accurate records and documentation. Support other administrative tasks as needed. Qualifications: Proven experience in email management and administrative support. Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Calendar). Excellent written and verbal communication skills. Strong organizational and time-management skills Ability to prioritize tasks and meet deadlines.   Attention to detail and accuracy. Ability to work independently in a remote environment.   Reliable internet connection, and appropriate remote working environment. BenefitsFully remote work environment.Flexible schedule.Opportunities for professional development.Collaborative and supportive team.About the companyWebsiteProfessional Psychology Provided by Certified Specialists 🫶🏼✨🌸Mind Friend is a conglomerate psychological well-being platform, backed by professional psychology, that is on a mission to connect psychologists to people, acknowledge and combat the growth of misinformation, continue to raise awareness and create safe mental spaces for people to talk honestly and openly about their mental challenges and adversities.Through our films, documentaries, and other content rooted in psychological research, our mission is to shine a light on the significance of mental well-being. We strive to counteract misinformation and work towards destigmatising mental health issues.