por Adaptive Teams en enero 22, 2025 a las 8:50 am

Join a rapidly growing advertising agency, where we focus on helping clients succeed on the Amazon advertising platform. Be at the forefront of our client relations team and lead the way to success with your outstanding organizational and communication skills. Your Mission: Day to Day Responsibilities As a Client Communications Coordinator, you'll be the primary point of contact for a subset of our clients. Your day-to-day responsibilities include: Manage client communications, ensuring timely and professional responses. Serve as a liaison between clients and PPC Account Managers, ensuring account objectives are met. Prepare for and conduct biweekly or monthly client calls, delivering performance reports and actionable insights. Track and analyze advertising performance, providing clear explanations to clients. Hold PPC Account Managers accountable for delivering client goals. Report directly to the COO, sharing progress, challenges, and client updates. Keep current information up-to-date in our knowledge base and team tools. Your Toolbox: Skills to be Successful To thrive in this remote role, you should have: Organization: Ability to manage your own time and delegate when necessary, with a focus on accountability and task follow-through. Communication: Exceptional skills in client relationship management and team collaboration. Creativity: Proactive in discovering innovative ways to delight our clients. Amazon Advertising Knowledge: Basic understanding of Amazon PPC, or the eagerness to learn with our support. Customer Support: Prior experience in maintaining strong client satisfaction. Tech-Savvy: Comfortable with tools like Google Suite, Slack, Teamwork, and Excel. Flexible Availability: Work within North/South American or EU time zones for seamless communication. Your Perks: What's in it for you Working completely remote Location independence 15 paid leave days Quarterly bonus Annual (performance-based) salary increase policy Great opportunity to grow Receive the training needed to sharpen your Amazon advertising skills and take your career to new heights. You’ll be joining a high-level and fast-paced team, working with exciting businesses and projects Why Adaptive Teams?At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. What to Expect from Our Application Process?Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. After that, we’ll ask you a few brief questions about your experiences and work style—this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.

por PEARL GmbH en enero 22, 2025 a las 2:51 am

Work Arrangement: Fully remote, overlapping Eastern Time and Mountain Time hours. Job Type: Independent Contractor, Full-time. Salary Range: we based on experience and expertise, but inquire here for compensation packages Work Schedule: 40 hours per week, with core hours in Eastern and Mountain Time zones.   About Pearl Talent At Pearl Talent, we’re more than just connectors—we’re dedicated partners in your professional growth. We carefully match ambitious, talented individuals with innovative companies that prioritize long-term development and success. In this role, you’ll be working with a telehealth company that empowers individuals to take control of their health and live their best lives. By joining through Pearl, you’re stepping into a career path filled with growth and meaningful impact.   Why Work with Us? We collaborate only with companies that truly value growth, mentorship, and creativity. In this role, you’ll work alongside professionals passionate about redefining healthcare and driving innovation, with ample opportunities for professional and personal growth.   About the Company Our client is the modern men's health platform that offers personalized care with data driven insights, licenced physician consultations, medications, and more. They also offer testosterone, clomid, and anastrozole products.   Compensation Package Remote Work: Fully remote—work from anywhere. Generous PTO: Ample paid time off to rest and recharge. Direct Mentorship: Grow through guidance from international industry experts. Learning & Development: Ongoing access to resources for professional growth. Work-Life Balance: Flexible hours that support a healthy work-life balance.   Role Overview As a Telemedicine Patient Coordinator, you’ll play a vital role in providing exceptional support to patients utilizing our client’s telehealth services. Your focus will be on delivering empathetic customer service, actively listening to patient needs, and offering timely and effective solutions. By fostering relationships and advocating for patients, you’ll contribute to improving workflows and enhancing the overall healthcare experience.   Your Impact Build lasting relationships by providing empathetic and effective patient support. Identify and resolve patient concerns, enhancing satisfaction and trust. Advocate for patients’ needs, driving continuous improvements in telehealth services.   Key Responsibilities Patient Support & Education Educate patients about telemedicine services and guide them on platform usage. Address concerns empathetically and provide personalized solutions. Problem Solving & Troubleshooting Demonstrate creative problem-solving abilities to resolve issues effectively. Escalate complex cases to higher-level support when necessary. Process Improvement Document patient feedback and contribute to workflow enhancements. Collaborate with cross-functional teams to improve patient experiences. Continuous Advocacy Act as a patient advocate, understanding their needs and ensuring resolution. Stay up-to-date on new products, features, and best practices in telemedicine. Requirements Must-Have: Previous experience in a patient support role, preferably in healthcare or telemedicine. Excellent verbal and written communication skills, with a focus on empathy and active listening. Strong problem-solving and troubleshooting abilities. Proven ability to handle challenging situations with professionalism. Exceptional organizational skills and ability to multitask in a fast-paced environment. Nice-to-Have: Familiarity with medical terminology, appointment scheduling, and billing processes. Knowledge of data protection regulations, such as HIPAA. Proactive mindset with a passion for continuous learning and improvement.     Benefits Our Recruitment Process Application Submission Screening Top-grading Interview Skills Assessment Client Interview Job Offer Client Onboarding   Ready to Join Us? If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl Talent. About the company   Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU. Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more. We believe that even though opportunity isn’t created equal in the world, ambitious talent is.

por Nielsen en enero 21, 2025 a las 10:51 pm

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.Exciting work-From Home Opportunity!As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process. Candidates must within a 2 hour radius of Mexico CityJob Responsibilities & Home Office RequirementsManaging relationships with Nielsen families participating in media measurement panels. Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.  Strong communication and persuasion skills are crucial. Collect device information, troubleshoot remotely, and ensure accurate data collection. Meet performance goals related to sample quality and customer satisfaction.Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.What You'll Need:Fluency in both English and Spanish (written and verbal) is essential.Excellent negotiation and customer service skills are required.Sales experience is a plus.Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.Superior organizational and time management abilities. High school diploma or equivalent work experience.What you can expect:Excellent BenefitsFlexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.What’s in it for me:Fully remote position (after orientation in Mexico City)Comprehensive training programOpportunity to work with cutting-edge technologyJoin a global leader in media measurementJoin Nielsen and help shape the future of media! Apply now and start your journey with us.Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

por Samsara en enero 21, 2025 a las 10:50 am

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.About the role: Are you a passionate and visionary support leader who thrives in a dynamic high-growth business? Are you a customer experience champion? Do you enjoy working in a highly technical environment? If so, we want you as the Director, Technical Support Engineering (Level 1) at Samsara. The Technical Support Engineering team is focused on making our customers successful by advocating on their behalf, resolving technical issues and challenges, and maintaining the high-quality, white-glove service they expect. In this role, you will be responsible for delivering world-class 24x7, technical support experience to Samsara’s rapidly expanding mid-market and enterprise user-base, during a time of hyper growth. This position requires a unique combination of technical support understanding in SaaS and equipment expertise. While there is an existing team of ~40, most of the scaling of this function is still ahead. As a leader of Technical Support Engineering reporting to the Vice President of Global Customer Support, you will grow, develop and motivate a team of technical experts and supervise day-to-day operations of your team. You will work across the Samsara solution set, working hand in hand with the broader Technical Support, Customer Success, Engineering, and Product Management teams. You will direct support teams organized by product specialty and focused on the fast resolution of complex technical issues. Your teams provide backline support to customers. You will handle escalations, work with our delivery partners and Samsara resources, track and facilitate follow-the-sun case handling and overall technical support day-to-day operations. Day-to-day operations include facilitating the resolution of cases, driving high customer satisfaction, spearheading engagement with cross-functional teams including the Customer Success and Sales managers, Software Development, and Hardware Engineering. The ultimate outcomes you will be contributing to are an unparalleled customer experience coupled with excellent efficiency and efficacy. You will also be responsible for a higher level of service to Enterprise customers including first contact experience and ensuring white-glove experience. This is a remote position open to candidates based in the US. In this role, you will:  Scalability: Spearhead and scale the current team of 120+ remote and in-office support agents, engineers, and managers, across multiple time zones. Issues Resolution: Drive resolution on technical issues affecting our customers in coordination with Product, Sales, and Customer Success, while adhering ot the contractual SLA’s and internal OLA’s on response and resolution times.  Team Development: Hire, develop, and direct inclusive, engaged, and high-performing teams across several geographies. CSAT, Trends & Insights: Deliver exceptional customer satisfaction by meeting and exceeding all operational and company CSAT targets. Improve CSAT and NPS by ensuring customer health insights are delivered to Product Management, Engineering, Sales, and Customer Success. Increased Efficiency: Adapt and implement tools, metrics, and processes to enhance customer experiences and improve efficiency. Feedback Loop: Conduct reviews to accelerate the closure of support cases and to identify case-handling issues by providing direct feedback to engineers and management.  Process Optimization: Assess existing processes and innovate by working closely with Support to optimize case handling. Customer Experience: Measure, maintain, and improve support delivery processes to increase efficiency and provide a world-class customer experience. Staffing & Capacity: Conduct capacity planning, identify staffing requirements, and uplevel existing team’s skills to meet business goals and company growth. Data & KPIs: Conduct data investigation and derive performance insights from KPIs to drive decision making that improves customer experience and product quality. Innovate and Automate: Use data to identify automation opportunities to eliminate problems or make them easier to resolve. Customer Escalations: Partner with Sales and Customer Success to address customer feedback and drive high-priority escalated customer issues to resolution. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for the role: 10+ years of leadership experience in Technical Support, Engineering, or Operations environment at Senior Manager or Director level. Experience managing multiple managers and senior managers across time zones and 175+ people organizations. Proven ability to take support organizations through rapid growth and expansion. Experience managing mid-market and enterprise support teams in a highly technical environment. A strategic thinker, able to come up with out-of-the-box solutions at scale. Strong analytical, data-driven, problem-resolution, and decision-making skills. Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms. Experience in handling highly visible escalations and working cross-functionally with the Product, Sales, and Customer Success teams to resolve. Strong operational excellence skills to drive effective execution of the team’s vision and operational metrics. An ideal candidate also has: BS in Engineering (Computer Science, Information Systems, or related field), MBA is a plus. Combination of hardware/equipment and cloud-based product experience. Ability to proactively identify risks and dependencies and put in place plans to mitigate them. Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines. Strong verbal and written communication skills to be effective at collaborating with a wide variety of individuals. Ability to influence others, including those outside of the immediate team. Must be a strong leader with the ability to attract, motivate, retain and develop people. Experience in multiple CRM platforms (e.g. Zendesk, Salesforce) with a drive to leverage the platform to drive operational efficiency. Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.  We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.$114,520—$184,050 USDAt Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more. Accommodations  Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working  At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

por Sumsub en enero 21, 2025 a las 8:50 am

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.We are looking for a Customer Service Representative. Join Sumsub's team!Your role and tasks: Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German) Safeguard data, ensuring confidentiality and security Adherence to legal regulations and company standards Paying attention to detail and precision when carrying out tasks Continuous updating of knowledge and skills in line with industry and regulatory changes Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps About you: Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German. Good communication skills Ability to navigate a large amount of information Able to have days off during the week instead of the weekend We offer: Full-time position that requires only ~35 working hours per week, plus paid breaks Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life Performance bonuses Working with a product that matters. Our technology helps protect millions of users of online services worldwide 20 days of paid vacation leave Let’s make the online world a safer place together!We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.