经过 Upbound 在 1 月 24, 2025 在 4:50 下午

Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities.As a Customer Success Specialist at Upbound, you will be the first point of contact for customers using our universal cloud platform. You'll play a crucial role in ensuring customer satisfaction by providing timely and effective support for technical issues, questions, and service requests. In this role, you will: Serve as the first line of support for Upbound platform users, handle initial customer inquiries through various channels (email, chat, ticket system) Triage and categorize incoming support tickets according to priority and complexity Troubleshoot and resolve basic to moderate technical issues related to the Upbound platform Escalate complex technical issues to Engineering and Solutions support teams with proper documentation and context Maintain accurate records of all customer interactions and support tickets Create and update knowledge base articles based on common customer inquiries Monitor system status and alert relevant teams of any potential issues Assist customers with account management, access issues, and basic configuration questions Participate on an on call rotation You’re a good fit if you have: 1-3 years of customer success or technical support experience in a SaaS or cloud platform environment Understanding of cloud computing and infrastructure management concepts Provided technical support in and around cloud platforms and IaC products and tools Experience with GitHub Issues Experience with ticket management systems and support tools Strong written and verbal communication skills in English Ability to explain technical concepts to users of varying technical backgrounds Deeply curious and analytical with strong troubleshooting and problem-solving skills Customer-service oriented mindset with strong interpersonal skills It’s a plus if you have: Previous experience with Upbound and/or Crossplane Container orchestration or specifically Kubernetes experience Familiarity with unix-like shells and command-line interfaces Basic scripting skills (Python, Bash, or similar) Startup experience Speak fluent German #LI-REMOTEWhile building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort. We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence.  Upbound is a place where you can be 100% comfortable being you.

经过 wisetack 在 1 月 24, 2025 在 12:50 下午

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).  Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more). Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.  We’re also proud to have received recognition from the fintech world. Awards we’ve won include:  2023 Best Consumer Lending Program by Tearsheet 2023 Best Point of Sale Product by Fintech Breakthrough 2022 Best Consumer Lending Solution by Finovate 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus) But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.) As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance. Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.  This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same: Put customers first (that’s our M.O.) Act fast (leverage our startup environment). Lead the way (show and tell). Take ownership (everyone is hands-on here). Be a good human (no egos, build financial products that do right by people). Learn more about our values here.  The Role At Wisetack, we’re committed to providing our customers with a high-quality customer experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are service-based businesses who rely on our point-of-sale financing product to help their businesses grow.  As a Customer Experience Associate, your mission is clear: make our customers successful!  You’ll be the friendly voice on the other end of the line, helping businesses navigate and get the most out of our platform. Whether it’s answering questions, troubleshooting issues, or just providing an ear when they need it most, you’ll be a key player in keeping our customers happy and helping them grow. Responsibilities Be the Go-To Expert: You’ll be the friendly voice that our merchants and borrowers call when they need help, guiding them through troubleshooting and tech support with ease. No two calls are the same – you’ll keep things exciting and solve complex issues with confidence. Written Support: Our customers love talking to us, but sometimes they like to send us a message instead. You’ll make sure customers feel heard and cared for even through written messages. No emoji overload here – just clear, concise, and caring communication that makes customers feel like they’re getting VIP treatment every time. Stay Ahead of the Game: Own your cases and stay on top of ongoing issues to ensure customers get the best solutions, fast. Teamwork Makes the Dream Work: You’ll team up with teams like Product, Growth, and Engineering to solve problems, share customer feedback, and drive improvements that help us build an even better product. Drive Improvement: Work on fun projects and initiatives within CX to make both the customer and agent experience even better – because we believe in making things awesome for everyone involved. Requirements Bachelor's degree preferred  2+ years of experience working in a customer facing role  Excellent verbal and written communication skills Must be willing to work weekends  Willing to manage up to 90% of your time on customer calls  Proficient in Salesforce  Proficient in Zendesk or another customer services software platform Aptitude for learning new products, processes, and systems Bonus points Fintech experience  Conclusion The hourly rate for the position is $25.00, plus equity, and benefits.  Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

经过 維里蒂 在 1 月 24, 2025 在 6:50 上午

主要职责：通过深入了解投资管理客户的工作流程并充当咨询合作伙伴，与我们的投资管理客户建立并保持牢固的关系。与我们的高级客户成功经理密切合作并为他们提供支持，帮助他们处理重要客户。协助并领导客户实施和入职，与我们的解决方案工程团队合作，实现互利互惠的结果。充当内部客户代言人，在实施后处理反馈和请求，以确保为我们的客户提供积极的用户体验。与其他内部团队（包括销售、产品开发和营销）合作，提供出色的客户体验和上市策略。为客户提供专业知识和最佳实践，以优化他们对我们软件的使用。处理续约谈判，帮助我们实现并超越客户保留和增长目标。监控客户活动趋势以识别客户流失风险，并积极主动地消除该风险，同时识别和完成追加销售和交叉销售机会。关于您：在金融服务行业拥有作为客户成功经理或类似角色的丰富经验，最好与投资管理客户合作。出色的沟通和人际交往能力，能够建立和维持牢固的客户关系（包括与客户利益相关者的关系）。以结果为导向，具有达到或超过目标的能力。能够在快节奏的环境中独立和协作地工作。熟练使用 CRM 软件和 Microsoft Office Suite。学士学位或相关工作经验。我们提供的服务：有竞争力的薪酬医疗、牙科和视力保险计划选项（100% 为您和 90% 家庭提供核心计划保费！）远程优先工作环境灵活慷慨的休假政策，平衡您的工作和生活为每种类型的父母提供带薪育儿假政策，确保您与新成员有亲密的时间 401（k）退休计划选项，帮助您投资未来公司支付的寿险和长期残疾保险VerityGives 慈善捐款匹配计划，以支持对我们员工重要的事业

经过 未绑定的 在 1 月 24, 2025 在 6:50 上午

关于 UNBOUNDEDUnboundEd 通过基于证据、引人入胜、肯定且有意义的年级教学，使教育工作者能够消除因种族、语言和社会经济地位而对学生成绩的可预测性，从而使所有学生都能取得学业成功。作为美国最大的以公平为重点的专业学习组织，我们为全国数十万名教育工作者提供专业学习产品和服务。UnboundEd 是一个由前教师、学区和学校领导、课程编写者和教育专家组成的充满激情的团队，他们共同的愿望是让每一位学生茁壮成长。我们与教育工作者一起踏上他们的专业学习之旅，帮助他们培养心态、知识和技能，以提供公平、有效的教学。 2023 年，UnboundEd 与 Pivot Learning 和 CORE Learning 联手，扩大我们的产品范围，推动教学领域长期需要的变革，尤其是在最需要的学校。职位概述客户成功总监向战略合作伙伴副总裁汇报，将成为指定客户的值得信赖的顾问和专职教练，与学校和学区领导密切合作，支持他们实施和操作在 UnboundEd 培训期间获得的思维方式、技能和工具集。通过利用卓越的客户关注度、深厚的项目知识、卓越的协助和实施经验，您将努力了解他们的独特需求和挑战，开发量身定制的工具和策略来帮助他们克服这些挑战，并推动学生成功，以最大限度地提高培训的影响和价值；并最终支持销售团队的收入。UnboundEd 是一个虚拟组织，该员工可以在美国的任何地方工作。 UnboundEd 的核心工作时间是当地时间上午 9 点到下午 5 点，我们希望所有员工都能上班，并且需要 30% 旅行。基本职责该职位的基本职责包括但不限于：团队领导：建立并领导一个团队来支持合作目标领导一个由经理和专家组成的团队制定和执行实施计划和经验维护实施记录以跟踪每个指定客户的进度、促进成功并确定改进机会领导创建新的培训课程、工具和材料，以高质量的行动计划、实施计划和持续支持为客户提供支持客户入职：负责新客户的售后入职流程根据需要提供额外的培训、指导和支持收集、分析和审查培训后的参与者数据；与客户一起审查结果并确定持续参与的机会。将客户与其他专业知识联系起来（例如来自合作伙伴关系或项目团队成员）建立新的合作伙伴关系以延长、扩大或深化客户的持续满意度和成功。快速、礼貌且专业地解决任何问题或疑虑 实施和规划支持： 领导和管理培训、工具和材料的创建 促进持续的行动规划和实施支持。 与合作伙伴主管密切合作，确定关键客户任务，满足每个客户的需求和目标，并持续监控他们的持续满意度和成功 分配的其他相关职责和项目 要求最低资格 获得认可的学院或大学的学士学位；最好拥有硕士学位或以上学位 五 (5) 年 K-12 学校或学区领导经验，设计和开发专业学习解决方案；实施学校改进或行动计划，具有与高层管理人员面对面和虚拟环境合作的经验。最优秀的候选人将具备以下条件： 恪守 UnboundEd 的组织价值观 学习导向，致力于多样性、公平性和包容性 了解城市学校环境 谦逊并同情客户每天面临的公平问题 深入了解城市学校环境、州接管问题以及行之有效的转型流程，以有效扭转学校的局面 能够在虚拟、远程环境中独立有效地工作，并与不同地域和时区的同事和合作伙伴建立牢固的关系 愿意与充满活力、高度协作和以愿景为导向的团队一起工作 具有创业精神，能够在快节奏和变化的环境中茁壮成长 熟练使用 Microsoft Office、基于 Google 的应用程序以及 Slack 等在线协作工具 福利福利和薪酬UnboundEd 提供与经验和教育相称的有竞争力的薪水，以及丰厚的福利待遇，包括按需休假、团体医疗、牙科和视力计划、残疾和人寿保险计划以及雇主赞助的 401K 退休计划5% 雇主缴款，无归属期。该豁免职位的年度薪酬范围为 $105,900-$164,100。UnboundEd 根据与职位相关的相关工作年限提供薪酬。由于我们对公平和增长的坚定承诺，UnboundEd 不会协商薪酬报价。关于公司UnboundEd 致力于确保教育系统通过为有色人种学生提供有意义、引人入胜和肯定的年级教学来打破系统性种族主义。我们是一个由前课堂教师、课程编写者以及学校和项目领导者组成的团队，致力于赋权教育工作者应对更高标准、未完成的教学和制度性种族主义带来的挑战。我们提供沉浸式教学公平专业发展、免费的高质量标准一致的课堂资源，以及教师、教练和领导者的其他专业学习机会。我们致力于合作，并努力在我们自己的组织和教育系统内拆除白人至上主义结构。

经过 O组 在 1 月 24, 2025 在 4:50 上午

Group O 正在寻找一名呼叫中心客户服务代表，负责高效、礼貌地回复客户的问题和疑虑。作为呼叫中心客户服务代表，您将在为代表客户联系我们组织寻求帮助的个人提供卓越的客户服务体验方面发挥重要作用。作为第一联络点，您将通过有效的沟通和批判性思维技能管理各种查询、提供信息、解决问题并确保客户满意度。该职位的理想人选将具备有效的沟通技巧、解决问题的能力和以客户为中心的思维方式。主要职责接听客户的来电，寻求有关查询、订单、产品信息、账单问题、帐户维护或技术支持的帮助。提供及时、礼貌和准确的答复以满足他们的需求。积极倾听客户的顾虑，找出问题的根本原因，并努力解决问题，让客户满意。利用可用的资源、工具和知识库有效地排除故障和处理查询。通过在所有互动中表现出同理心、耐心和专业精神，与客户建立融洽关系并建立积极的关系。定制响应以满足每个客户的独特需求和偏好。保持对公司的产品、服务、功能、定价和促销活动的透彻了解。通过培训课程、文档审查和与内部团队的沟通不断更新知识。协助客户下订单、处理退货或换货、跟踪发货和管理帐户信息。遵循既定的订单输入、验证和履行程序，以确保准确性和效率。在适当的系统或数据库中准确记录所有客户互动、查询和解决方案。根据需要生成报告或摘要以跟踪绩效指标、趋势和客户反馈。与销售、营销和技术支持等其他部门合作，解决需要专业知识或升级的客户查询。与团队成员进行有效沟通，以协调努力并为客户提供无缝支持。主动寻找机会改进流程、程序和服务交付方法，以改善整体客户体验。提供反馈和建议，以优化工作流程、工具或培训计划。 职位要求 远程位置需要至少 100 兆字节的互联网速度。 高中文凭 基本的客户服务和电话处理经验。 强大的口头沟通能力，能够清晰、简洁和专业地传达信息。 积极的倾听技巧和在压力下保持冷静和镇定的同时同情客户的能力。 出色的解决问题能力，愿意承担客户问题直至解决问题。 熟悉基本的计算机应用程序，并能熟练地打字和数据输入。 能够适应在优先级不断变化和客户群多样化的苛刻环境中工作。 致力于在处理客户互动和敏感信息时保持机密性、诚信和专业性。 能够按照既定的时间表工作，并可以灵活地加班或修改工作时间表以满足业务需求。福利 医疗、牙科、视力和人寿保险 灵活支出账户（医疗和家属护理） 401（k）计划与公司匹配 丰厚的带薪假期 10.5 天带薪假期 职业发展机会