March 19, 2015
inContact, a leading provider of cloud contact center software, has just renewed its commitment to a major trade organization, as a continuing demonstration of its dedication to the industry and its willingness to help others.
The Call Center Network Group, known throughout the industry by its acronym CCNG, announced that inContact has renewed its partnership for another year.
“CCNG provides a great forum for real-world conversations about contact center challenges and best practices,” said Mariann McDonagh, CMO of inContact, regarding the contract renewal. “We appreciate working with CCNG, which brings together many customers and leaders in our industry to educate and empower contact center professionals to achieve their goals and make a difference in their organizations.”
For those in the industry who may not be aware, CCNG partners participate in the ongoing Customer Experience & Engagement event series sponsored by CCNG. These are idea-generating, problem-solving, face-to-face events that include member presentations, town hall discussions, and small-group conversations. The events, held at various venues throughout the year, focus on topics such as culture, social media, omni-channel, self-service, satisfaction, performance, training, workforce management, solutions, and more.
“The CCNG Member Network continues to grow and expand,” said Michelle Porterfield, Director of Marketing for CCNG. “It is our new partners and returning partners, such as inContact, who continue to add value and perspective to CCNG programs and events. These partners are a great resource for CCNG members as they share client success stories, educational webinars, executive white papers, and so much more. We are pleased to have these companies as part of our network.”
Coming up in April, inContact will participate in the group’s presentation scheduled for Tampa, Fla. Titled “Customer Experience and Engagement,” the event will feature a town hall-style discussion on the challenges facing the industry, followed by smaller, more in-depth discussions. A complete list of CCNG events nationwide can be found here. .
