September 22, 2015
Contact center leaders from all over are making plans to head to Salt Lake City next week for the 11thth annual InContact User Conference (ICUC). The event, one of the largest in the contact center industry, kicks off on Tuesday, Sept. 29, featuring three days packed with seminars for everyone.
“This annual event brings together customers, prospects, and partners, who will have access to more than 72 breakout workshops and sessions, a full day of technical training, and a user experience lab,” inContact said in a statement. “The three-day event will explore opportunities for cloud innovation during an unprecedented time of rapid change in the customer service industry.”
The conference will feature presentations by a number of industry experts, including Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics; Justin Robbins, Senior Analyst and Community Services Member at ICMI; Sheri Greenhaus, Managing Partner of CRMXchange; and Chris Lawson, Managing Partner at Lawson Concepts.
“ICUC is our biggest event of the year, where our active, passionate user community comes together to share best practices, learn about our latest innovations, and network with our growing ecosystem of cloud partners,” said Paul Jarman, CEO of inContact. “This year’s entire agenda is designed to provide contact center professionals with the tools to create legendary customer journeys.”
Jarman's statement referred to this year's show theme and title, “ICUC 2015: Legendary Journeys Ahead.”
This year’s keynote session will feature renowned author and consultant Chip Bell, who will speak on “Innovative Service.” Bell has helped many Fortune 100 companies develop customer strategies that focus on the needs of today’s customers, who—as those in the industry know—are notoriously selective and outspoken. He is a world-renowned authority on customer loyalty and service innovation.
ICUC 2015 will feature three role-based session tracks and three product-based session tracks, each tailored to professionals in the contact center industry and their specific product applications. Complete information and registration details for the event can be found HERE.