June 3, 2015
inContact, a leading provider of cloud-based call center solutions, has announced that nominations are now open for the company’s annual “MoJo Awards,” which recognize industry professionals who have gone above and beyond. The winners will be announced at the annual inContact User Conference (ICUC) this September in Salt Lake City.
“The inContact philosophy celebrates excellence in our customers’ organizations, and ICUC provides the perfect opportunity to shine the spotlight on those who exemplify an outstanding commitment to superior contact center practices,” the company said in a press release. “This is why we created ‘Mojo’—by definition, it is a power that enables someone to be highly effective or successful. It is in this spirit that we honor the excellence demonstrated by our customers.”
The company notes that this year’s ICUC will continue to explore the most important topics, trends, and challenges facing the contact center industry. But the focus will remain the same: providing users with the tools and insights they need to deliver a legendary experience to every contact center customer.
As such, for those who believe they know of a worthy candidate, the company listed seven award categories:
Technovation: Awarded to a company that has positively impacted its business through creative use of the inContact platform.
Customer First: Awarded to the company that leverages inContact’s ability to give them the freedom to focus on their customers rather than their technology.
Voice of the Customer: Awarded to the company that demonstrates a strong ability to gather customer feedback and implement programs that use data to improve the customer experience.
Rookie of the Year: Awarded to a rapidly growing company that has achieved positive, measurable results with inContact solutions in a short period of time.
Outstanding Corporate Citizen: Awarded to a company for its philanthropic impact on the community through direct or indirect support of charitable projects.
World-Class Advocate: Awarded to a person who proudly represents inContact, “bleeds orange,” and directly contributes to inContact’s success.
Contact Center Supervisor of the Year: Awarded to a contact center supervisor who regularly supervises agents and provides support to customer-facing staff.
Nominations can be made online, and submissions are being accepted from now through August 13.