August 10, 2015
It’s been said that you can’t know where you’re going if you don’t know where you’ve been. And for inContact, the leading provider of cloud contact center software and contact center agent optimization tools, they’ve been somewhere interesting: at the forefront of the contact center industry.
So it makes sense that the company would create a position for a new Chief Strategy Officer to ensure it stays ahead of the competition and continues to do what it does best. To that end, the company has just announced the appointment of Rajeev Shrivastava as senior vice president and chief strategy officer. In this newly created role, Shrivastava will be responsible for company strategy, leadership of the inContact partner product ecosystem, business development, and product management.
“We are excited to expand our deep and talented executive team with the addition of Rajeev Shrivastava,” said Paul Jarman, CEO of inContact, in an announcement regarding the appointment. “Rajeev brings a strong track record of success in the cloud software market, along with proven leadership in creating and implementing innovative corporate strategies and successful technology solutions.”
According to the company, Shrivastava is an experienced executive with nearly two decades of extensive business expertise in products, marketing, alliances, partnerships, and management, most recently at Rackspace (News – Alert). During his time there, he was responsible for developing and executing the go-to-market strategy, positioning, messaging, and implementation for Rackspace’s product, solutions, and services portfolio for the $1.8 billion business. He led the company’s repositioning as the No. 1 leader in managed cloud and established a point of differentiation in the crowded Infrastructure-as-a-Service (IaaS) industry.
Prior to that, he held executive-level positions with P&L responsibilities at Satmetrix, SupportSoft, BeVocal, Siebel, VirtualSoft, GT Associates, and HCL. He has helped both venture-backed companies and public companies accelerate revenue growth and increase profitability.
“With my extensive experience in both the cloud and contact center industries, I recognized the tremendous opportunity presented by inContact, which is leading the Cloud Contact Center as a Service market,” he said. “I wanted to be part of that winning team.”
Edited by Dominick Sorrentino