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正在寻找远程视频编辑工作？10 家公司正在招聘 阅读更多 ”
Does anyone know how to get the filename of a UCCX document? Example: DocumentVariable = DOC[ExampleName.xml] How do find out the “DocumentVariable” Filename as a string variable value? i.e. the Filename = “ExampleName.xml” Use case. The Document is a parameter which can be set in the application admin. From the script, I
Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL queries to gather this information. Queries
UCCX SQL 查询当前登录的代理在某个团队 阅读更多 ”
您好 – 我最近从 UCCX 中删除了一个 CSQ。呼叫流程等工作正常，但旧 CSQ 仍显示在 Supervisor Desktop 中，并出现，但时间停滞。任何有关如何清除此问题的建议都值得感激。
CSQ 从 UCCX 8.5 中删除，停留在实时报告中 – Supervisor Desktop 阅读更多 ”
Hello all, I’m looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent every time, if the agent is not available queue it
We have a call center that closes early on some holidays so I was in need of adding a time of day check to my holiday check, but I was struggling to find an answer on the internet. I started experimenting with a way to add the time of day check to the holiday check.
Hello everyone, I joined this community because I’m looking for a complete guide to install and integrate AQM with UCCX and CUCM, the AQM topic is new for me and I’m lost with the official documentation. I will appreciate any help you can provide me. Regards Christian Gonzalez
Detail Steps AQM Installation and Integration 阅读更多 ”
Hey. Im trying to figur out have to format my output from a REST (json) get i UCCX11. the REST call works fine – im getting the output in response: U”{ “requrestSessionId”: “1324fde-3453ed-3423789”, “requestTimestamp”: “2015-11-23 01:01:01”, “requestIscompleted”: true, “requestIsMissingData”; false }” Have do i put the data in variable i
Dears, Two of our customers are requesting this functionality (on UCCX 8.5 & 10.5): – A call arrive to an agent through an UCCX script – Agent has to transfer the customer to another agent (e.g wrong skills) – Agent puts the customer on hold – Agent calls a trigger where there is another script
UCCX Scripting – Agent redirect caller to trigger 阅读更多 ”
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