云中心

OneLogin, a specialist in providing identity management solutions has been certified for its integration with ServiceNow. This certification implies that OneLogin has completed a series of tests pertaining to integration interoperability, security and performance. It also ensures optimum quality in OneLogin’s integration with ServiceNow. This integration will save a lot in time and money for […]

While recent reports from various solutions providers in the contact center market have pointed to the growing momentum of organizations looking to the cloud as their next generation means for interacting with customers, a new survey from and the (CCNG) has revealed that the trend is really going to pick up steam. The big news

Many companies today offer the type of customer service they think their customers want. Unfortunately, there is often a huge disconnection between what companies think a customer needs and what customers actually want and need. A smart customer support provider will ask questions when building a system: What are the customer service expectations and preferences

Most customer-facing companies have the goal of improving the customer experience at the top of their list. The problem is, the list is often just on paper and doesn’t coalesce into real practices. Thanks to cloud-based solutions, however, companies of all sizes, but in particular SMBs, are finding functionality and next-generation applications that can help

Interactive Intelligence has announced that it is launching PureCloud, a suite of enterprise-grade cloud-based communication and collaboration applications with an eye toward customer service. “Many of the current cloud-based communications offerings are far from enterprise-grade,” Interactive Intelligence founder and CEO Donald Brown said. “Most of them leave their customers dead in the water if Internet

Unless you are Rip Van Winkle and have been taking an extended snooze, you are extremely aware of the fact that “improving the customer experience” is now a top priority, if not the top one, of C-levels globally. In fact, the fastest growing executive title over the last few years in large enterprises has been

AireSpring, a California-based fully managed voice and cloud provider, stated that its new AireContact is a reliable, cost-effective, end-to-end managed cloud-based contact center solution that can cater to the ever charging requirements of enterprises. With the recent acquisition of simplyCT, AireSpring is said to have extended its software capabilities. And, with the release of the

Since 2001, Atlanta, Ga.-based AVOXI (formerly known as DOW Networks) has been providing voice over IP (VoIP) services to international businesses with target markets that include contact centers and business process outsourcers (BPOs), hotel and resort properties, international tour operators, large enterprises and multinational corporations. In fact, UPS, Deloitte, Hilton and Pfizer are a few

几周前，客户体验解决方案提供商 Interactive Intelligence 公布了其 2014 年第一季度的财务业绩，当时就指出，这些业绩体现了我所说的“云的力量”。该公司现在公布了一些细节，说明其云产品 Interactive Intelligence CaaSSM 的增长有多强劲。

世界各地的组织都在采用新策略来获取人才。策略中的简单错误可能会对业务增长和公司声誉造成巨大影响。管理招聘流程所有要素的人才管理解决方案是当今大多数公司采用的策略。