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Wakefield, MA-based content management company SDL has released the final report of the “Five Truths for Future Marketers” series titled “Channels are Irrelevant” that features results from SDL’s global survey of more than 1,800 millennials (ages 18-36). To say the least it contains a lot of food for thought, not just for retailers, but for […]

eLoyalty, a part of TeleTech’s Customer Technology Services division, has recently has achieved Payment Card Industry (PCI), and Health Insurance Portability and Accountability Act (HIPAA) compliance for its cloud platform. eLoyalty holds expertise in managed, on-premise, and cloud multichannel contact center solutions, as well as virtual store and branch integration. Enterprises that require advanced voice

The customer service market is steadily expanding, especially as companies such as NewVoiceMedia shift into the newest trend in the industry: cloud-based call centers. As more and more startup companies spring up in the tech industry there is a need for customer service centers to serve them, but many are too small and lack the

There are few more coveted spots in the entire tech world than being placed in the Leaders quadrant by Gartner Group, which is where customer experience solutions provider Interactive Intelligence Group has been positioned in the . The report, which provides an analysis of vendors in the market based on their ability to execute and

Few companies can operate for long without a clear and present understanding of the market. Knowing what customers want, and what companies in the market both are and aren’t offering—not to mention where those sectors overlap—can mean all the difference between long-term success and short-term failure. A new partnership recently revealed between NexxPhase and ,

Connect First is already a name to be reckoned with when it comes to (SaaS) software, along with its reputation in cloud contact center software. But now, it’s looking to make an expansion in another role, joining up with a group of other concerns to bring some extra value into peoples’ lives in a whole

Connect First, a SaaS telecommunications and cloud contact center software provider, was recently named a 2014 Colorado Company to Watch. Connect First was one of only 49 Colorado companies to receive the award. “We’ve accomplished so much in the last year not only with our products, but also within the Boulder community,” said Geoff Mina,

In looking through the massive number of potential items to cover that fill up my inbox in a virtual continuous stream, I came across something that caught my attention. It was a press release titled, “Johnston & Murphy Steps Up Omni-Channel Commerce with Demandware.”  Given that “omni-channel” is just a few short months replaced multi-channel

Birch Communications, a provider of business focused communications, cloud and managed services, has won a Top 50 placement in the Top 100 Small Call Center competition for 2014 from BenchmarkPortal. Birch Communications was awarded the Top 50 placement after evaluating key metrics against industry peers.   “This year it is an honor to move up

Customer experience software provider Interactive Intelligence announced this week that it has partnered with communications company Amcom. The two companies have joined in order for Amcom to resell the Interactive Intelligence software suite, Customer Interaction Center. The announcement indicates that Interactive Intelligence is excited to have Amcom enter its ranks as a reseller. Brendan Maree,