云中心

Bright Pattern 是下一代云联络中心和客户体验管理解决方案的提供商，它拥有 Better CS，一家业务流程外包商 (BPO)，可帮助零售商减轻信用卡拒付造成的损失。信用卡拒付是销售的逆转。当信用卡公司拒绝支付费用时就会发生这种情况；这些费用由 […]

Call centers are working hard to constantly improve the quality of service offered to customers, and to enhance their own productivity. Many call centers rely on speech analytics to instantly access and review data from millions of customer engagements, classify cost reduction, as well as optimization opportunities, monitor compliance, and easily uncover the root cause

Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility. According to a company official, managing more than 1,000 clients in the region required a new   facility capable of handling the increased manpower and future

3CLogic, a company that delivers inbound, outbound and blended cloud-based contact center solutions, recently announced that its cloud software platform has been selected by I Drive Safely, an online drivers training firm, to improve operational efficiency and the overall client experience. 3CLogic’s solution, if required, will also be integrated with Verint’s actionable intelligence solution to

One of the more interesting but relatively obscure parts of the contact center solutions industry is that of creating scripts for agents. With so much attention paid to using technology to automate (i.e., reduce cost while increasing performance) things like hiring, training and scheduling agents it can be overlooked that those agents need a great

Capgemini recently launched its new Integrated Procurement and All-Channel Experience solution, inPACE for NetSuite.

3C Contact Services, North America’s provider of contact center solutions for small- and medium-sized businesses, recently announced that its solutions have greatly benefitted an existing client in the publishing industry. The officials from 3C Contact Services said the client has improved its customer retention rate by 33 percent as well as customer save rate by