Centros en la nube

  By TMCnet Special GuestDave Paulding, Regional Sales Director, UK and Middle East, Interactive Intelligence   The top priority for any CFO has to be the financial security and viability of the business. They must work to ensure an organization has the tools to make or save money, while at the same time invest wisely […]

One of the more interesting developments of the past year has been while much of the headlines in the cloud contact center business has been focused on organizations of all sizes moving to the cloud, another big trend has been the positioning of all of the vendors in the community to make sure they give

For those who are visit the Cloud Contact Center Channel often you are likely getting used to the items that discuss how WebRTC and SIP are perfect together, particularly for use by contact centers as they work to become omnichannel-enabled.  ” It is a big trend that will continue to grow in 2015. An example

For those running contact centers we all know the arrival of the holiday season means a virtual tsunami of traffic has and will be heading your way. What it also means is that there is an increase in the amount of internal contact center communications to better manage workflows to help manage the waves of

The end of the year is the time when there typically is a lot of industry recognition announced.  In this regard, Contact Center Solutions Community host Interactive Intelligence is on quite a roll. Not only was the company recently by the Indiana Chapter of the Association of Fundraising Professionals as its 2014 Philanthropy Award for

Sunnyvale, CA-based unified communications (UC) solutions provider Zultys has released . Available for immediate download on the Apple App store, if you are an Apple iPhone user you may wish to check this out. The reason is that in its latest release users of Zultys Mobile 4.0 will enable iPhone users to access contact center

The desirability of giving organizations contact center functionality and UC capabilities everywhere, including accommodating the explosive growth of mobile devices by employees, partners and customers, has caused the cloud-based UC market to see intense interest both from customers and from vendors of all types seeking to enhance their functionality.  It is why the announcement that 

Las tendencias son innegables. Las empresas que buscan mejorar sus capacidades de experiencia del cliente están migrando cada vez más a soluciones híbridas y en la nube, ya que las características, la rentabilidad y la seguridad mejorada impulsan el mercado. Además, América del Norte sigue siendo una importante oportunidad de crecimiento tanto al norte como al sur de la frontera entre Estados Unidos y Canadá.

Greg Salvato, director ejecutivo de TouchPoint One, al comentar las últimas actualizaciones, afirmó: “La adopción de Acuity ha ganado un impulso tremendo en 2014 y los clientes están comenzando a darse cuenta del alcance más amplio de cómo se puede aprovechar para alinear, equipar y comprometer mejor a los empleados y socios del centro de contacto”.

Quienes visitan con frecuencia la comunidad de Contact Center Solutions saben que nos gusta informar sobre el reconocimiento que reciben los miembros de la comunidad. Sin embargo, el reconocimiento puede abarcar muchos aspectos, por lo que no siempre implica que una empresa reciba un premio por brindar un excelente servicio al cliente.