{"id":594,"date":"2014-06-24T11:45:52","date_gmt":"2014-06-24T11:45:52","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-06-24T11:45:52","modified_gmt":"2014-06-24T11:45:52","slug":"birch-communications-named-top-50-by-benchmarkportal","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/birch-communications-named-top-50-by-benchmarkportal\/","title":{"rendered":"Birch Communications figure dans le classement des 50 meilleures entreprises \u00e9tabli par BenchmarkPortal"},"content":{"rendered":"
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Birch Communications, fournisseur de services de communication, de cloud et de services g\u00e9r\u00e9s destin\u00e9s aux entreprises, s'est class\u00e9 parmi les 50 premiers du classement \u00ab Top 100 Small Call Center \u00bb 2014 \u00e9tabli par BenchmarkPortal. Birch Communications a obtenu cette place dans le Top 50 \u00e0 l'issue d'une \u00e9valuation de ses indicateurs cl\u00e9s par rapport \u00e0 ceux de ses concurrents du secteur.  <\/p>\n

\u201c Cette ann\u00e9e, c\u2019est un honneur de figurer parmi les 50 meilleures entreprises, \u00e0 l\u2019issue d\u2019une comparaison approfondie avec nos concurrents \u201d, a soulign\u00e9 Chris Aversano, vice-pr\u00e9sident ex\u00e9cutif et directeur des op\u00e9rations de Birch. \u201c Chez Birch, nos \u00e9quipes du service client s\u2019efforcent d\u2019offrir \u00e0 nos clients un service plus rapide et de meilleure qualit\u00e9 que celui qu\u2019ils obtiendraient s\u2019ils contactaient l\u2019un de nos concurrents. Le personnel de notre centre d\u2019appels r\u00e9pond \u00e0 la plupart des appels en 60 secondes, voire moins, atteignant ainsi un niveau de service prestigieux de 80 %. Notre slogan d\u2019entreprise est \u2018 \u00c0 votre service \u2019, et chez Birch, nous le pensons vraiment. \u201d<\/p>\n

Birch Communications fournit des services de communication IP, des services cloud et des services g\u00e9r\u00e9s aux entreprises dans les 50 \u00c9tats am\u00e9ricains, dans le District de Columbia, au Canada et \u00e0 Porto Rico. Les services de Birch comprennent : la t\u00e9l\u00e9phonie, le haut d\u00e9bit, l'acc\u00e8s \u00e0 Internet, les services h\u00e9berg\u00e9s, les services g\u00e9r\u00e9s, la t\u00e9l\u00e9phonie mobile, la transmission de donn\u00e9es mobiles et de nombreux autres services de communication, cloud et g\u00e9r\u00e9s. \u00a0Les services vocaux et haut d\u00e9bit sont, dans la plupart des cas, fournis via le r\u00e9seau IP s\u00e9curis\u00e9 de Birch. <\/p>\n

En avril, le service client de Birch a obtenu la certification \u00ab Centre d\u2019excellence \u00bb d\u00e9cern\u00e9e par BenchmarkPortal. Dans le cadre du processus de certification des centres d'appels, le service client de Birch a \u00e9t\u00e9 soumis \u00e0 une analyse comparative rigoureuse visant \u00e0 comparer ses indicateurs op\u00e9rationnels \u00e0 ceux de ses pairs, \u00e0 l'aide de la base de donn\u00e9es de BenchmarkPortal, consid\u00e9r\u00e9e comme la plus grande base de donn\u00e9es d'indicateurs de centres de contact. Un groupe d'experts de BenchmarkPortal a audit\u00e9 et v\u00e9rifi\u00e9 les donn\u00e9es cl\u00e9s du centre de contact candidat \u00e0 la certification.<\/p>\n

Le processus de certification des centres d'appels de BenchmarkPortal \u00e9value l'efficacit\u00e9 d'un centre d'appels en fonction d'un certain nombre de crit\u00e8res, tels que la r\u00e9solution d\u00e8s le premier appel, le co\u00fbt par appel, le temps d'attente, la satisfaction client, la satisfaction des agents et l'utilisation des ressources humaines.<\/p>\n

\u00c9dit\u00e9 par <\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

Birch Communications, a provider of business focused communications, cloud and managed services, has won a Top 50 placement in the Top 100 Small Call Center competition for 2014 from BenchmarkPortal. Birch Communications was awarded the Top 50 placement after evaluating key metrics against industry peers.   “This year it is an honor to move up […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-594","post","type-post","status-publish","format-standard","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=594"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/594\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}