{"id":535,"date":"2014-05-28T18:53:17","date_gmt":"2014-05-28T18:53:17","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-05-28T18:53:17","modified_gmt":"2014-05-28T18:53:17","slug":"airespring-launches-airecontact-an-end-to-end-managed-cloud-based-contact-center-solution","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/airespring-launches-airecontact-an-end-to-end-managed-cloud-based-contact-center-solution\/","title":{"rendered":"AireSpring lance AireContact, une solution de centre de contact g\u00e9r\u00e9e de bout en bout et bas\u00e9e sur le cloud"},"content":{"rendered":"
\n

AireSpring, un fournisseur californien de services vocaux et cloud enti\u00e8rement g\u00e9r\u00e9s, a d\u00e9clar\u00e9 que sa nouvelle solution AireContact est une solution de centre de contact cloud g\u00e9r\u00e9e de bout en bout, fiable et \u00e9conomique, capable de r\u00e9pondre aux besoins en constante \u00e9volution des entreprises.<\/p>\n

Gr\u00e2ce \u00e0 la r\u00e9cente acquisition de simplyCT, AireSpring aurait \u00e9largi ses capacit\u00e9s logicielles. De plus, avec le lancement du nouvel AireContact, l'entreprise propose des fonctionnalit\u00e9s de centre de contact de pointe, toutes h\u00e9berg\u00e9es dans le cloud AireSpring, afin de permettre aux entreprises de mettre en \u0153uvre plus facilement les nouvelles technologies sans avoir \u00e0 se soucier des mises \u00e0 niveau mat\u00e9rielles ni des co\u00fbts de maintenance \u00e9lev\u00e9s. Gr\u00e2ce \u00e0 AireContact, les entreprises peuvent \u00e9galement g\u00e9rer efficacement les services de centre de contact entrants, sortants et h\u00e9berg\u00e9s sur tous les canaux de communication, y compris une int\u00e9gration compl\u00e8te avec les plateformes de r\u00e9seaux sociaux.<\/p>\n

Daniel Lonstein, directeur des op\u00e9rations chez AireSpring, a d\u00e9clar\u00e9 : \u201c La solution de centre de contact dans le cloud d\u2019AireContact offre aux clients une connectivit\u00e9 enti\u00e8rement g\u00e9r\u00e9e, une qualit\u00e9 de service (QoS) et une assistance de bout en bout, ainsi que des garanties de niveau de service (SLA) 24 h\/24, 7 j\/7 et 365 jours par an, offrant ainsi des fonctionnalit\u00e9s enti\u00e8rement flexibles et riches en options qui garantissent une qualit\u00e9 vocale constante ainsi qu\u2019une solution hautement fiable pour les petites, moyennes et grandes entreprises cherchant \u00e0 am\u00e9liorer leur communication avec la client\u00e8le et \u00e0 r\u00e9pondre \u00e0 leurs besoins en mati\u00e8re d\u2019assistance. Notre r\u00e9seau IP g\u00e9r\u00e9 \u00e0 l\u2019\u00e9chelle nationale dispose de la plus grande couverture du pays et d\u2019interconnexions avec des dizaines d\u2019op\u00e9rateurs, notamment AT&T, Verizon, Sprint, CenturyLink, Windstream, XO et bien d\u2019autres encore. \u201d<\/p>\n

AireContact est accessible via un portail utilisateur simple d'utilisation, baptis\u00e9 \u00ab simplyAPPS \u00bb, qui sert de point d'acc\u00e8s aux fonctionnalit\u00e9s et aux applications de la solution ; les clients ont \u00e9galement la possibilit\u00e9 d'acc\u00e9der \u00e0 AireContact depuis n'importe quel endroit et \u00e0 tout moment.<\/p>\n

AireContact permet \u00e9galement aux clients de communiquer avec les agents du centre de contact via le canal de leur choix et de passer \u00e0 un autre canal si n\u00e9cessaire. En tirant parti des fonctionnalit\u00e9s d'appel am\u00e9lior\u00e9es, associ\u00e9es aux r\u00e9seaux sociaux et \u00e0 l'assistance en ligne, les entreprises ont d\u00e9sormais la possibilit\u00e9 de d\u00e9ployer une solution rapidement, efficacement et avec plus de pertinence. <\/p>\n

\u00c9dit\u00e9 par <\/p>\n<\/div>\n

<\/p>","protected":false},"excerpt":{"rendered":"

AireSpring, a California-based fully managed voice and cloud provider, stated that its new AireContact is a reliable, cost-effective, end-to-end managed cloud-based contact center solution that can cater to the ever charging requirements of enterprises. With the recent acquisition of simplyCT, AireSpring is said to have extended its software capabilities. And, with the release of the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-535","post","type-post","status-publish","format-standard","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=535"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/535\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}