{"id":531,"date":"2014-06-03T13:55:50","date_gmt":"2014-06-03T13:55:50","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-06-03T13:55:50","modified_gmt":"2014-06-03T13:55:50","slug":"interactive-intelligence-launches-purecloud-communication-collaboration-apps","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/interactive-intelligence-launches-purecloud-communication-collaboration-apps\/","title":{"rendered":"Interactive Intelligence lance PureCloud, une suite d'applications de communication et de collaboration"},"content":{"rendered":"
\n

Interactive Intelligence<\/span> a annonc\u00e9 le lancement de PureCloud, une suite d'applications de communication et de collaboration dans le cloud destin\u00e9es aux entreprises et ax\u00e9es sur le service client.<\/p>\n

\u201c Bon nombre des offres actuelles de communications bas\u00e9es sur le cloud sont loin d\u2019\u00eatre adapt\u00e9es aux entreprises \u201d, a d\u00e9clar\u00e9 Donald Brown, fondateur et PDG d\u2019Interactive Intelligence. \u201c La plupart d\u2019entre elles laissent leurs clients en plan en cas de perte de connexion Internet ou d\u2019interruption du service. PureCloud, en revanche, a \u00e9t\u00e9 con\u00e7u pour r\u00e9pondre aux besoins des plus grandes entreprises mondiales en mati\u00e8re d\u2019\u00e9volutivit\u00e9, de fiabilit\u00e9 et de s\u00e9curit\u00e9. \u201d<\/p>\n

PureCloud int\u00e8gre un certain nombre de fonctionnalit\u00e9s, notamment les communications unifi\u00e9es, l'automatisation des centres de contact et la gestion des flux de travail. Il comprend \u00e9galement une suite compl\u00e8te d'applications de communication, notamment le fax, le PBX IP, la messagerie instantan\u00e9e, l'enregistrement des appels et m\u00eame le fax.<\/p>\n

Parmi les nouvelles fonctionnalit\u00e9s, on trouve notamment PureMatch, qui permet de mettre en relation un client avec un conseiller du service client en fonction de certains crit\u00e8res.<\/p>\n

PureCloud Social Customer Service permet aux clients de consulter les profils des conseillers du service client, ce qui leur donne acc\u00e8s \u00e0 des informations telles que les temps d'attente et les notes attribu\u00e9es au service. Les clients peuvent alors choisir les conseillers qui, selon eux, sauront le mieux les aider.<\/p>\n

PureCloud Directory propose un annuaire d'entreprise complet qui inclut des informations telles que les comp\u00e9tences, l'exp\u00e9rience et la localisation. Il s'int\u00e8gre \u00e0 de nombreux outils d'entreprise, notamment Microsoft SharePoint, Active Directory, Salesforce et Exchange. Il prend m\u00eame en charge les plateformes mobiles, notamment iOS, Android et Windows 8 Phone.<\/p>\n

Bien que PureCloud utilise Amazon Web Services, \u00e0 l\u2019instar de nombreux autres services cloud populaires, il est con\u00e7u pour continuer \u00e0 fonctionner m\u00eame en cas de coupure de la connexion Internet d\u2019un client. Les clients ont la possibilit\u00e9 d\u2019installer des appareils Edge en plus de s\u2019appuyer sur le cloud. La solution sur site apporte un niveau de fiabilit\u00e9 suppl\u00e9mentaire.<\/p>\n

\u201c Nous nous distinguons d\u00e9sormais par notre capacit\u00e9 \u00e0 proposer \u00e0 nos clients une solution sur site \u00e9prouv\u00e9e, ainsi que des services cloud \u00e0 locataire unique et multi-locataires \u201d, a d\u00e9clar\u00e9 M. Brown. \u201c Notre objectif est de fournir aux entreprises tout ce dont elles ont besoin en mati\u00e8re de communication, de collaboration et d\u2019engagement client, quelle que soit la mani\u00e8re dont elles souhaitent que ces services leur soient fournis. \u201d<\/p>\n

\u00c9dit\u00e9 par\n<\/p>\n<\/div>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Interactive Intelligence has announced that it is launching PureCloud, a suite of enterprise-grade cloud-based communication and collaboration applications with an eye toward customer service. “Many of the current cloud-based communications offerings are far from enterprise-grade,” Interactive Intelligence founder and CEO Donald Brown said. “Most of them leave their customers dead in the water if Internet […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-531","post","type-post","status-publish","format-standard","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=531"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/531\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}