{"id":529,"date":"2014-06-06T10:30:08","date_gmt":"2014-06-06T10:30:08","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-06-06T10:30:08","modified_gmt":"2014-06-06T10:30:08","slug":"interactive-intelligence-unveils-purecloud-contact-center-suite-built-on-amazon-web-services","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/interactive-intelligence-unveils-purecloud-contact-center-suite-built-on-amazon-web-services\/","title":{"rendered":"Interactive Intelligence d\u00e9voile la suite PureCloud Contact Center, bas\u00e9e sur Amazon Web Services"},"content":{"rendered":"<div>\n<p>La plupart des entreprises en contact direct avec la client\u00e8le placent l\u2019am\u00e9lioration de l\u2019exp\u00e9rience client en t\u00eate de leurs priorit\u00e9s. Le probl\u00e8me, c\u2019est que ces priorit\u00e9s restent souvent sur le papier et ne se traduisent pas en pratiques concr\u00e8tes. Gr\u00e2ce aux solutions bas\u00e9es sur le cloud, cependant, les entreprises de toutes tailles, mais en particulier les PME, trouvent des fonctionnalit\u00e9s et des applications de nouvelle g\u00e9n\u00e9ration qui leur permettent d\u2019offrir \u00e0 leurs clients davantage de canaux, plus de choix et un meilleur service que jamais.<\/p>\n<p>Le cloud pour centres d\u2019appels est particuli\u00e8rement attractif. Il permet aux PME d\u2019offrir un service client de qualit\u00e9 comparable \u00e0 celui des grandes entreprises \u00e0 un co\u00fbt raisonnable, et les aide \u00e0 relier entre eux des sites et des fonctions distants pour former un ensemble coh\u00e9rent, capable de supporter la lourde charge que repr\u00e9sente la fourniture d\u2019un service client de la plus haute qualit\u00e9, \u00e0 tout moment et sur le canal de leur choix. En cons\u00e9quence, de nombreux acteurs du secteur des centres de contact redoublent d\u2019efforts pour proposer des environnements cloud.<\/p>\n<p>Interactive Intelligence, fournisseur de solutions pour centres de contact, lance cette semaine \u00ab Interactive Intelligence PureCloud \u00bb, une suite de services cloud d\u00e9di\u00e9s \u00e0 la communication, \u00e0 la collaboration et \u00e0 l'engagement client. Cette nouvelle suite de services applicatifs dans le cloud repose sur une nouvelle architecture cloud distribu\u00e9e, d\u00e9velopp\u00e9e sur la plateforme Amazon Web Services, a indiqu\u00e9 l'entreprise. Elle a \u00e9t\u00e9 con\u00e7ue pour offrir un d\u00e9ploiement rapide, une fiabilit\u00e9 maximale et une \u00e9volutivit\u00e9 illimit\u00e9e, tout en connectant clients et collaborateurs de mani\u00e8re innovante et plus efficace.<\/p>\n<p>\u201c Bon nombre des offres actuelles de communication bas\u00e9es sur le cloud sont loin d\u2019\u00eatre adapt\u00e9es aux entreprises \u201d, a d\u00e9clar\u00e9 le Dr Donald E. Brown, fondateur et PDG d\u2019Interactive Intelligence. \u201c La plupart d\u2019entre elles laissent leurs clients en plan en cas de perte de connexion Internet ou d\u2019interruption du service lui-m\u00eame. PureCloud, en revanche, a \u00e9t\u00e9 con\u00e7u pour r\u00e9pondre aux besoins des plus grandes entreprises mondiales en mati\u00e8re d\u2019\u00e9volutivit\u00e9, de fiabilit\u00e9 et de s\u00e9curit\u00e9. Avec PureCloud, les entreprises ont \u00e9galement la possibilit\u00e9 de d\u00e9ployer des terminaux Edge au sein de leurs r\u00e9seaux, ce qui leur permet de poursuivre leurs activit\u00e9s m\u00eame en cas d\u2019indisponibilit\u00e9 d\u2019Internet, et de maintenir le trafic vocal sur leurs propres r\u00e9seaux plut\u00f4t que de le faire transiter par l\u2019Internet public. \u201d<\/p>\n<p>La suite PureCloud propose plusieurs services, dont Interactive Intelligence PureMatch, un \u201c syst\u00e8me de mise en relation \u201d qui associe les interactions des clients aux agents du centre de contact en fonction de multiples attributs et crit\u00e8res. Elle fait \u00e9galement passer le service client sur les r\u00e9seaux sociaux \u00e0 un niveau sup\u00e9rieur gr\u00e2ce \u00e0 une fonctionnalit\u00e9 permettant aux clients de consulter les profils et les performances des agents, notamment leurs notes de service et leurs temps d\u2019attente, puis de choisir l\u2019agent le mieux qualifi\u00e9 pour les aider. PureCloud propose \u00e9galement un PBX IP, la messagerie unifi\u00e9e, la messagerie instantan\u00e9e, la gestion de la pr\u00e9sence, la conf\u00e9rence, le chat de groupe persistant, la t\u00e9l\u00e9copie, la vid\u00e9o et d\u2019autres fonctionnalit\u00e9s de communications unifi\u00e9es (UC) fonctionnant sur les navigateurs Web, les smartphones et les tablettes.<\/p>\n<p>La suite PureCloud sera disponible \u00e0 grande \u00e9chelle aux \u00c9tats-Unis au cours du dernier trimestre de cette ann\u00e9e, a indiqu\u00e9 la soci\u00e9t\u00e9.<\/p>\n<p>\u00c9dit\u00e9 par <\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"http:\/\/pixel.quantserve.com\/pixel\/p-89EKCgBk8MZdE.gif\" border=\"0\" height=\"1\" width=\"1\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Most customer-facing companies have the goal of improving the customer experience at the top of their list. The problem is, the list is often just on paper and doesn&rsquo;t coalesce into real practices. Thanks to cloud-based solutions, however, companies of all sizes, but in particular SMBs, are finding functionality and next-generation applications that can help [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-529","post","type-post","status-publish","format-standard","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=529"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/529\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=529"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=529"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}